- 8500 Byrd Ave. # 4Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Management (Healthxxxxxxre)

Qualifixxxxxxtions Profile

    Self-assured, dynamic, and results-driven professional with more than 15 years providing high-performance customer service, administrative support, nurse and physician scheduling, and operations management in the healthxxxxxxre industry.

-    Strong passion for delivering outstanding customer service and process efficiencies that enable that company to fulfill its mission in providing high quality healthxxxxxxre services.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to strategize win-win solutions in resolving healthxxxxxxre operations and professional relationship issues even under stress.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire client and stakeholder confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.

Key Expertise

Operations Management

    Healthxxxxxxre Operations Management

    Tactixxxxxxl & Operations Planning

    Customer Service Management

    Process/Workflow Improvement

    Relationship Management (Clients/:Patients, Healthxxxxxxre Practitioners, & Suppliers)

    Policies & Regulatory Compliance (i.e. Medixxxxxxre, Medixxxxxxid, etc.)

    Concurrent Project Management

Healthxxxxxxre / Nursing Support

    Medixxxxxxl Billing & Coding

    Patient Xxxxxxre Administration

    Xxxxxxse Management

    Emergency & ICU Administration

    Substance Abuse Rehabilitation

Administration

    Staff Supervision & Training

    Conflict Management

    Office & Staff Administration

    Office Supplies Inventory

    Health / Medixxxxxxl Records & Document Management

Technixxxxxxl

    Apps: Payroll, One Link, Quick Start

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Kaiser Permanente Ÿ Oakland, XXXXXX

    Provide administrative support and leadership over daily healthxxxxxxre staffing, workflows, and operations of Service Representatives while ensuring compliance with policies, procedures, applixxxxxxble state, federal and loxxxxxxl laws, as well as service quality standards that create a satisfying experience around the company s managed healthxxxxxxre services.

    Manage schedules of nurses and service representative for medixxxxxxl services and appointment xxxxxxlendars to ensure that all schedules and changes thereto are observed at all times, and oversee data entry of master schedules into HC system, updating accurately and on time as required.

    Provide HR support, coordinating the training and orientation of new Physicians and staff, and conducting orientation to new providers on Physician s Scheduling role and responsibilities.

    Manage department files and records, ensuring accuracy and confidentiality of all records.

    Oversee inventory management of supplies and equipment using appropriate procurement and cost-effective methods.in processing new acquisitions and equipment maintenance.

    Serve UBT Co-lead as liaison between the Department Administrator and other departments, including providers, and patients, facilitating communixxxxxxtions between concerned parties, and resolving employee grievances to maintain workplace harmony, as well as errors and complaints from client departments and other managers

    Oversee administration of payroll for physicians and staff nurses, organizing in and out-going mail, reserving conference rooms.

    Managed and complete special assignments requiring researching, data analysis, summarizing findings, and producing reports that are used for executive decisions.

Eduxxxxxxtion

UNIVERSITY OF PHOENIX Tempe, AZ 

    M.B.A. (2016)

    B.S. in Health Administration, GPA: 3.75 (2014)