Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior patient care levels. Offer solid leadership abilities with experience in overseeing administrative operations, supervising nursing team members, ensuring regulatory compliance, and supporting medical programs.

Operations Management Healthcare Administration Case Management Attention to Detail

QAPI Programs Regulatory Compliance Oral/Written Communication Staff Scheduling

Conflict Resolution Performance Management Project Management Treatment Plan Design

  Direct day to day administrative and nursing operations within a fast-paced environment with a concentration on increasing productivity and patient satisfaction levels

  Support the Executive Director as needed, create staffing assignments, and assign cases to applicable Case Managers based on availability

  Monitor departmental quality metrics, review patient treatment plans, and play a lead role in managing the QAPI program

  Act as a Clinical Liaison within the organization which requires marketing VNA healthcare to various Physician offices, skilled nursing facilities, assisted living, or hospitals

  Assist the organization in increasing census growth, complete in-services to skilled nursing facilities, and monitor patient care quality levels

  Coordinated clinical functions within a home healthcare environment which required supervising clinical staff members and completing hospice/admission consults

  Played a lead role in re-certifying hospice patients, facilitated weekly IDG meetings, and worked closely with the Medical Director

  Utilized superior communication and interpersonal abilities to maintain positive relationships with patients, co-workers, and executive management

  Managed strategic operations within a hospice care environment which included monitoring patient care levels in addition to monitoring regulatory compliance metrics

  Reviewed financial data and generated operational reports, designed strategies aimed at improving performance, and diffused escalated operational situations

  Provided comprehensive training to staff members, coached patients on treatment plans, and handled after-hours patient situations

  Facilitated nursing and administrative functions which included ensuring compliance within 2 individual locations, monitoring patient quality levels, and training nursing staff

  Oversaw incoming patient admissions and successfully exceeded census goals by increasing from 7 patients to 75 patients

  Instrumental in the management of the Quality Assurance and Performance Improvement program which monitored and consistently improved quality levels

  Directed daily nursing operations which included monitoring regulatory compliance levels and supervising nursing staff such as Registered Nurses, CNA s, and Licensed Practical Nurses

  Played an integral role in the management of quality assurance programs, supported infection control programs, and assessed complex patient cases