Personable and detail-oriented professional with a proven track record of exceeding performance goals.

  Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders such as clients and colleagues.

  Proactively identified and resolved problems with clients and colleagues in real time.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite; OASYS; OPICS; Cash Position; and Microbook.

Roland Michel s Fitness 2010-Present

Owner

  Showcase strong leadership and business administrative skills while operating a service-based company.

  Provide a variety of services to help consumers to improve both their mind and body, including personal training and nutritional advice.

  Began the business with just two clients, which then increased to approximately 50 clients.

  Identify the motivation behind each client seeking to boost their quality of life.

  Communicate effectively with a diverse group of clientele from different backgrounds and cultures.

  Built positive relationships with customers in person and over the telephone.

  Educate clients about a variety of processes and equipment, including how achieve their specific goals.

  Showcase solid administrative skills to keep detailed records of client progress and improvement.

Citigroup Inc. 1976-Sept. 2009

Senior Specialist, Syndicate Operations (Sept. 2004-Sept. 2009)

  Displayed problem solving skills to fix senior and co-managed equity, high yield and fixed income issues.

  Demonstrated listening, verbal communication and interpersonal skills working with issue and legal staff.

  Reconciled general ledger balances between the trading desk and syndicate trade support.

Senior Specialist, OTC/Global Derivatives Group (Aug. 2001-Sept. 2004)

  Worked with institutional clients, traders and managers on a daily basis.

  Conducted daily treasury hedge analysis against fixed income short positions.

  Coordinated with traders and sales associates to resolve inquiries related to cross-currency and interest rate swaps pertaining to financial and institutional clients.

Manager, Treasury/Federal Funds, Citibank (Sept. 1988-Aug. 2001)

  Led and trained two staff that executed trades and confirmed reconcilement of Federal funds trading.

  Saved $1 million by helping transition treasury operations to a new office and also achieved savings by resolving billions in deferred issues.

  Suggested program enhancements to adapt current systems within a new procedure and process setting.

Workflow Coordinator, Mortgage Backed Securities, Citibank (1982-1988)

Workflow Coordinator/Accounting Assistant, Accounting Department, Citibank (1976-1982)

Master of Science (MS), Economics, Queens College, City University of New York (CUNY); earned 1996

Bachelor of Arts (BA), Sociology, Queens College, City University of New York (CUNY); earned 1992

CPR Certified