Program/Project Administrative Requirement Identification, Project Support Development, Projected Program Requirements/Problem Research and Analysis, Long-Range Planning Documentation Development, Organizational Support Facilitation, Management Plan Development, Training Materials Evaluation/Revision, Adult Education Theories, Blackboard, Training Development Capability (TDC),Training Developer/Subject Matter Expert (SME) Team Collaboration, Training and Doctrine Command TRADOC - 350-70 Standards, Student/Instructor Performance Observation, Lesson Plan Revision, ADDIE (Analysis, Design, Development, Implementation, Evaluation), Kirkpatrick Levels of Evaluation, Test/Measurement Instrument Design, Soldier Training Products Programs of Instruction (POI), Army Civilian Training, Education & Development System (ACTEDS), MS Office Suite, Adobe Acrobat, Research, Technical Writing, Curriculum Design/Development, Training Needs Assessment, Coursework Management, Education/Training QA Management, Customer Relations, Team Building, Policies/Procedures, Process Improvement, Relationship Building, Written/Oral Communication, Data Analysis

August 2015 - Present

Department of the Army

Fort Sill, OK

Hours Worked per Week: 40

Series: 1750 Pay Plan: GS Grade: 11

Salary: $60,210 Annually

Supervisor: Joy Feldman Phonexxx-xxx-xxxx May Contact

Instructional Systems Specialist (ISS)

Was promoted following successful internship in position, with responsibilities for applying systematic approach/adult learning theories to developing training products at Army technical training school. Skillfully perform job/task/needs analysis, instruction design and evaluation, establishment of instructional criteria and training products development. Evaluate training procedures and content utilizing clear goals/performance objectives; analyze course lesson plans, curriculum outlines, visual aids, tests and other training devices.

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Regularly upload course data into Army Training Development Capability (TDC) management and information system database, develop/review instructional materials in alignment with established learning objectives and utilize Donald Kirkpatrick s four levels of Training Evaluation: Reaction, Learning, Behavior, Results. Assure that training products adhere to curriculum development/instructional theories as well as Department of the Army (DA) Training and Doctrine Command (TRADOC), Air Force Manuals (AFMANS), and the DOD Handbook Instructional Systems Development/Systems Approach to Training and Education. Proofread/edit training materials to meet training guidelines and continually provide quality assurance checks on all coursework prior to final delivery.

Effectively perform multiple communication/coordination taskings which include consulting with content developers as well as SMEs to develop/revise courses and materials; also finalize training materials as Soldier Training Products, POIs and training support packages. Coordinate with instructors to observe classroom performance, revising lesson plans as needed based on feedback as well as After Action Review (AAR) results. Continually interact with senior management to recommend any needed training program revisions, and work with peers to analyze/review content to ensure product consistency; for organizational management review/action, develop project reports describing course development status.

During tenure in assignment to date designed/validated 15 lessons, consisting of 10-30 pages per lesson, of a U.S. Army leadership course, delivering each lesson three days ahead of schedule and with content accuracy rate of 95%. Scrupulously analyzed 45 instructor-led lessons to identify any gaps/redundancies in lesson plans, exercise handouts, student assessments and MS PowerPoint presentations, and ensured content aligned with established learning objectives.

Steered project designed to gather/analyze/interpret responses from student course assessments; was able to categorize positive comments into eight separate groups which allowed for 95% increase in response reliability/accuracy.

Additionally served as member of three-person team that successfully improved senior leadership military course; separated/combined/condensed existing lesson plans and instructor-led presentations and developed three separate cohorts teaching specific occupational subsets, resulting in increased learning experience and mission requirement understanding. In earlier Intern role, held crucial responsibilities for assisting with development of senior leadership cohort course; received Excellent performance review ratings, completed 100% of required training within designated timeframe and was rewarded with a Time-Off Award Bonus in recognition of exceptional work.

Also selected to serve, beginning in 2017, as Voting Representative for the Moral Wellness & Recreation Committee (MWRC) in Division; in this role provide insightful decision-making regarding fundraising events held throughout year, which have included Chili Cookoff Contests, food sales and Christmas/Holiday parties

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July 2012 July 2015

Potawatomi Training, LLC/Advancia Corporation

Lawton, OK

Hours Worked per Week: 40

Salary: $62,000 Annually

Supervisor: Gary Evans Phone: 580.442.9208 May Contact

Training Analyst, Team Lead

Expertly performed needs, front-end and mission analysis, identified mission and tasks, and analyzed/designed/developed individual and collective instructional materials for Active Army and Reserve Component officer and enlisted MOSs. Assisted with completing Soldier Training Products, critical task lists and task analysis data, preparing job/task analysis worksheets and updating POIs; employed word processing, MS PowerPoint and various graphics software programs to prepare/revise training materials.

Additionally served in an advisory capacity regarding design/development/delivery of instructional programs which required the application of professional instructional technology, educational technology/psychology, adult learning theory, and instructional design/tests/measurements to the development/review of subject being taught. Led team tasked with overseeing developers and corresponded with SMEs/course managers to assure product/process quality; continually reviewed assessments to assure consistency.

Revised courses in response to equipment/system upgrades, technological changes and field developments; also analyzed work performed by others including course managers and training specialists. Conducted QC of curriculum to assure inclusion of validated task list, job performance measures and the correct interpretation of FCOE, TRADOC and DA training regulations. Developed/updated/submitted Training Requirements Analysis System (TRAS) documents to include Individual Training Plans (ITP), Course Administrative Data (CAD) and POI, translated job data into training objectives, assessed various criteria that served as basis for further materials design, and submitted resource documents to higher-level specialists and proponents.

Skillfully applied systematic approach/adult learning theories to develop Army technical training school products; performed job/task/needs analysis and design instruction, established instructional criteria, developed training products and evaluated instruction. Ensured that products were in compliance with curriculum development/instructional theories and aligned with TRADOC, Training Manuals and the DOD Handbook entitled Instructional Systems Development/Systems Approach to Training and Education. Made any needed edits to materials and regularly applied knowledge of educational principles, procedures, methods and practices to course development projects. Utilized Blackboard Collaborate for design/delivery of training, and data to analyze results in order to identify and improve learning; also developed assessments utilizing appropriate educational techniques and performed QA reviews of all courseware prior to final delivery.

Worked closely with SMEs/content developers to assemble military processes/procedures into training materials, and developed relationships with external/internal customers to improve information/resource sharing. Finalized training packages with course developers, worked with colleagues to analyze educational content, coordinated with academic instructors to observe classroom performance, revising lesson plans as needed, and worked with senior management, recommending any needed changes to training programs.

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Selected to chair Critical Task Site & Selection Board, which analyzed task inventory/job performance data to identify gaps and restructure as needed; analysis was completed prior to due date and ensured proper personnel instruction. During manning shortage served as lead developer for two courses requiring full-life-cycle development/management. Produced instructional job aid to assist with uploading course data into Army TDC database; this significantly increased course production.

Developed 200+ formative assessments for two instructor-led courses; data indicated student progress as well as learning needs; classroom results improved by 35%. Also participated in working group tasked with reviewing/updating Student Evaluation Plan focused on student requirements for course completion and methodologies utilized to identify sufficiency of student competency; clarified requirements improved student participation/pass rate. Researched/modernized over 250 instructor-led MS PowerPoint presentations and oversaw development/storage/maintenance of more than 270 lesson plans; applied ADDIE model of instructional design and adult learning theories.

September 2010 July 2012

Northrop Grumman Corporation

Lawton, OK

Hours Worked per Week: 40

Salary: $62,000 Annually

Supervisor: Gary Evans Phone: 580.442.9208 May Contact

Training Analyst, Team Lead

In this assignment, performed identical functions and held identical duties/responsibilities as listed above for assignment with Potawatomi Training.

April 2009 July 2010

Comanche County Memorial Hospital

Lawton, OK

Hours Worked per Week: 30

Salary: $12, 960 Annually

Supervisor: Lillian Estep Phone: 580.585.5505 May Contact

Electronic Biller

Skillfully oversaw daily Billing Department activities, including medical coding, charge entry, claims, payment postings and reimbursement management. Utilized original graphic designs and photo illustrations to develop various training aids for Electronic Billers and Patient Account Representatives, which reduced errors and improved claim processing by 50%. Diligently maintained/updated files concerning insurance documentation, patient diagnoses, medical procedures and relevant fees/profiles; reviewed billing for accuracy and obtained any missing information; also managed/produced all needed reports. Resolved any billing issues and scrupulously maintained records of all activities/conversations. Identified/resolved coding/billing/insurance discrepancies and ensured that all activities complied with prevailing local/state/federal laws and regulations.

Interfaced successfully with front-office staff personnel to ensure receipt of information needed for claims processing; diligently replied in timely manner to inquiries from insurance companies, patients and internal customers, provided administrative support to physicians and interpreted medical reports/data to enable assignment of proper required codes.

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During tenure in assignment was successful in processing up to 150 claims per day, with minimal errors, and increased processing time for medical insurance to under two days from typical ten-day timeframe.

August 2006 December 2008

Aviation Training Consulting, LLC

Altus, OK

Hours Worked per Week: 30

Salary: $39,500 Annually

Supervisor: Robert Strong Phone: 580.649.8310 May Contact

Instructional Systems Designer (ISD)

Provided exceptional support in the development of instructional systems/learning resources; evaluated curriculum and continuing education programs, analyzed/designed/developed instructional materials for active duty Marines, and produced USMC Training Products, POI, task lists and task analysis data. Utilized word processing and project databases to prepare/revise training materials and assisted in review of completed projects/products. In response to input from SMEs, as well as any changes in policies/regulations, revised instructional materials and submitted resource documents to higher level personnel.

Continually applied knowledge/skills of instructional/educational technology, psychology, adult learning theory, instructional design and tests/measurements toward development of curriculum and developed training courses and quality training materials for active duty Marines. Also revised courses in response to equipment/system upgrades, technological changes or new field developments, and performed assignments typically held by higher-level specialists. Reported to higher level specialist concerning work expectations and assigned project tasks, and demonstrated capabilities for working independently with minimal/no supervision.

Utilized Systems Approach to Training, ADDIE model and results of analysis documentation while collaboratively interfacing with other team members on a major project; successfully produced/delivered final draft 30 days ahead of deadline which allowed customer to meet mission objectives. Also worked with SMEs, ISDs, the team leader and editor on the design/development/delivery of 100+ 40-100 page guides for simulator-based training coursework, which had a 95% content accuracy rate and were delivered 30 days ahead of schedule. Teamed with one other individual tasked to plan, analyze, design, develop, evaluate and implement over 200 100+-page lesson plans and student/instructor guides; materials were delivered on time with 95% content accuracy.

Embry-Riddle Aeronautical University, Daytona Beach, FL

Master of Aeronautical Science Educational Technology, 2013

GPA: 4.0

Semester/Credit Hours: N/A

University of Central Oklahoma, Edmond, OK

Masters Degree, Adult Education Community Service, 2005

GPA: 3.56

Credit/Semester Hours: 32

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University of Central Oklahoma, Edmond, OK

Bachelors Degree, Business Administration, Marketing Emphasis, 2001

GPA: 2.95

Credit/Semester Hours: 126

Member, Dean s Honor Roll

Oklahoma State University, Oklahoma City, OK

General Business Administration, Economics and Marketing Studies

Southwestern Oklahoma State University, Weatherford, OK

General Business Administration Studies

Kirkpatrick Partners, LLC - Bronze Level Four Levels of Evaluation

Certified, 2016

Army Civilian Training, Education & Development System (ACTEDS) Training

Capturing, Analyzing, & Managing Lessons Learned, 2017

Developing Learning Practices, 2017

Combat Training, Doctrine Developers Integration Course (CTDDIC), 2017

Knowledge Management (KM), 2017

Fundamentals of Organizational Learning, 2017

Training Education Development Middle Manager Course (TEDMMC), 2016

Combat Development Course (CDC), 2016

Contracting Officer s Representative (COR), 2016

Self-Directed Learning (SDL), 2016

Civilian Education System (CES) Basic Course, 2016

Training & Development, 2016

Communication Skills in Project Management, 2016

Leading Teams: Motivating and Optimizing Performance, 2015

Introduction to Six Sigma, 2015

Leading Teams: Building Trust & Commitment, 2015

Management of People: Learning & Development, 2015

Succession Planning, 2015

Time Management, 2015

Implementing and Evaluating Self-Directed Learning, 2015

Intermediate Facilitation Skills Course (IFSC), 2015

Action Officers Development Course, 2015

Civilian Education System (CES) Foundation Course, 2015

Systems Approach to Training Basic Course (SATBC), 2015

Army Basic Instructor Course (ABIC), 2015

Military Briefings, 2015

U.S. Army Training Support Center Training:

Blackboard Learn - Advanced 201, 2016

Training Developer Capability (TDC) Training Course, 2015

Blackboard Learn 101, 2014

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Defense Acquisition University (DAU) Courses:

Developing Performance Attributes, (CLR252), 2016

Introduction to Joint Capabilities Integration & Development Systems (JCIDS), (CLR101), 2016

Capabilities-Based Assessment, (CLR250), 2016

Writing for Technical Professional: Effective Writing, 2015

Management of People: Learning and Development, 2015

Leader Development Training Courses, 2015

Technical Writing

Embry-Riddle Aeronautical University

Instructional Systems Design (ISD) Certification, 2010

Member, Association of Talent Development (ATD)

The National Society of Scholars, 2006

Delta Dental Award of Excellence, 2002

Knowledge, Skills and Abilities

Factor #1: Knowledge of administrative and management administration to include work flow analysis methods, tools and techniques, data types, methodologies, techniques, procedures, processes and systems as they related to the function, mission, capabilities and role of the Administration and Program position

In my current assignment as Instructional Systems Specialist for the Department of the Army, I am often called on to utilize my administrative and management skills in developing training products for the Army technical training school. My assignments include developing instruction design and evaluation, establishing instructional criteria and developing training products. I evaluate training procedures and content utilizing goals and performance objectives, analyze lesson plans, and evaluate curriculum outlines, visual aids, tests and other training devices.

I regularly upload course data into the Army Training Development Capability management and information system database, continually develop instructional materials that are aligned with established learning objectives and find that Donald Kirkpatrick s four levels of Training Evaluation of Reaction, Learning, Behavior, and Results, are an invaluable administrative tool.

I am also keenly aware of the importance of assuring that the various training products that are developed closely adhere to important curriculum development and instructional theories as well as the Department of the Army Training and Doctrine Command (TRADOC) requirements, all Air Force Manuals and the Instructional Systems Development/Systems Approach to Training and Education Department of Defense handbook.

I continually utilize an array of tools and techniques as well as various methodologies, processes, procedures and systems in assuring that all training materials designed and produced meet established training guidelines and I provide on-going Quality Assurance checks on all coursework

Additionally, I interface on regular basis with content developers as well as Subject Matter Experts in developing and revising courses and training materials, and work closely with instructors to assure achievement of mission parameters, i.e. providing highest levels of training for military personnel.

Knowledge, Skills and Abilities

Factor #2: Knowledge of personnel, budget, security and office processes

While serving as Electronic Biller at the Comanche County Memorial Hospital, I was responsible for managing all aspects of the Billing Department including overseeing the work performance of the office staff engaged in utilizing a wide array of office equipment and standard business processes.

My responsibilities involved assuring the accuracy of medical coding and carefully entering all charges and payment postings; I also was responsible for managing all reimbursement activities as well as developing and maintaining files that contained all insurance documentation as well as patient medical diagnoses, medical procedures performed and the relevant, associated fees for these procedures.

I regularly resolved various billing issues and maintained all pertinent records. I also identified and resolved surfaced insurance discrepancies and continually ensured that all activities complied with prevailing local, state and federal laws and regulations.

I utilized my various skills in design to develop an array of training aids for Electronic Billers and Patient Account Representatives that served to reduce errors and improve claim processing by 50%.

I interfaced successfully and developed excellent rapport with front-office staff personnel to ensure that I received the information I needed to process claims properly. I also provided administrative support to physicians.

Knowledge, Skills and Abilities

Factor #3: Skill in analyzing, planning, organizing and coordinating work

As a Training Analyst, I was continually called on to analyze various aspects of the training program for Potawatomi Training as well as Northrop Grumman; I performed needs, front-end and mission analysis and analyzed, designed and developed instructional materials for the U.S. Army. In the assignment I completed Soldier Training Products, developed crucial task lists and task analysis data, prepared job and task analysis worksheets.

I also led the team that worked with developers and various course managers as well as Subject Matter Experts to coordinate the various segments of process to ensure achievement of mission goals. I developed, updated and submitted Training Requirements Analysis System documents, translated job data into training objectives, assessed criteria that served as basis for further materials design, and submitted resource documents to management.

I was successful in applying a systematic approach and adult learning theories toward developing Army technical training school products and continually assured that products complied with accepted curriculum development and instructional theories. Regularly utilized Blackboard software to design and deliver training and data to analyze results in support of identifying and improving learning experiences. I also developed assessments that utilized appropriate educational techniques and performed Quality Assessment reviews of all coursework.

I coordinated work performance with Subject Matter Experts as well as content developers to assemble military processes and procedures into training materials, and developed relationships with external as well as internal customers to improve information and resource sharing. I finalized training packages with course developers, worked with colleagues to analyze educational content, coordinated various activities with academic instructors and worked with senior management, providing recommendations on multiple issues.

Knowledge, Skills and Abilities

Factor #4: Skill in oral and written communication

Throughout my career I have continually demonstrated my strong capabilities in communicating via the written word, in correspondence, report authorship and designing/developing training materials needed to assure our military personnel receive training of the highest quality, as well as orally, whether delivering PowerPoint presentations or interfacing with peers and colleagues in discussing various projects.

Currently, as Instructional Systems Specialist for the Department of the Army, I effectively perform a wide array of communication taskings which include consulting with content developers as well as Subject Matter Experts in developing and revising training courses and materials. I work closely with instructors to arrange for observation of classroom performance and combine my observations with other data to revise lesson plans as needed in response to feedback as well as After Action Review results.

I also continually interact with senior management to provide recommendations concerning any needed training program revisions and develop project reports that describe the status of course development. I communicate and work closely with peers and colleagues to analyze and review program content to ensure consistence

Knowledge, Skills and Abilities

Factor #5: Skill in using computer systems, networks and applications

During my tenure as Training Analyst and Team Lead for the Potawatomi Training organization as well as for the Northrop Grumman Corporation, I regularly utilized various computer software programs, hardware and applications while performing needs analysis as well as front-end and mission analysis. I prepared task analysis worksheets and regularly utilized MS Word word processing as well as MS PowerPoint and other graphic software programs to prepare and revise training materials.

I also steered activities for team tasked with overseeing developers and worked closely with Subject Matter Experts and course managers to ensure product quality. I used various software and word processing programs to revise courses as needed, in response to equipment or system upgrades, technological changes and any new field developments.

I continually used appropriate programs to develop and submit various Training Requirement Analysis System documents, including Individual Training Plans and Course Administrative Data. I translated job data into training objectives and assessed multiple criteria as a basis for further materials design, all of which required the use of multiple computer systems, networks and applications.

As an Instructional Systems Designer for Aviation Training Consulting, I designed and developed instructional materials for Marines and produced USMC Training Product, for which I employed word processing and dealt with project databases to prepare and revised training materials. I consistently used computer software to revise instructional material.

I also researched and modernized over 250 instructor-led MS PowerPoint presentations and oversaw the development, storage and maintenance of more than 270 lesson plans. I also applied the ADDIE model of instructional design and adult learning theories and employed word processing, MS PowerPoint and various graphics software programs to prepare/revise training materials.