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Yyyyyy x. yyyyyy

Buena Park, CA xxx-xxx-xxxx abc@xyz.com

 

 

Care-focused Customer Service Professional with years of diverse experience in the education, administrative and hospitality fields. Fearless leader, overcoming challenges to deliver first-class customer care; able to swiftly adapt to evolving needs and maintain composure under pressure in high-stress situations. Excellent Communicator who establishes lasting-trust-based relationships with individuals and teams at all levels. Builder of collaborative partnerships with colleagues, clients, and supervisors alike. Ambitious Self-Starter with a drive to achieve or surpass organizational goals. Seeking a role that will foster professional growth opportunities. Core Skills Include:

 

Organizational Skills | Adobe Photoshop | Microsoft Word, Excel | Data Entry | Typing | Social Media Marketing

Administrative Support | Communication | Event Planning | Time Management | Critical Thinking

 

Professional Experience

 

Child Care Worker-Awake Night Staff

Rite of Passage, Tustin, CA 2017 Present

         Engage in regular facility rounds to ensure residents are safely in their rooms and adhering to pertinent guidelines; keep records nightly in a log book

         Ensure residents are awakened on time to maintain their respective daily schedules

         Work in conjunction with the day staff team to prepare residents for school

         Aid in medication administration and other vital functions, including emergency response to crises when needed

         Partake in the completion of special needs projects that are prepared by Lead Staff

 

Administrative Assistant

No Mask Events, Los Angeles, CA 2015 Present

         Deliver comprehensive administrative support in the form of fulfilling core clerical tasks

         Prepare meeting and event materials, contact attendees and build lasting relationships with service providers

         Keep the event venue clean and organized, as well as welcome all guest and participants in a warm, professional manner

 

Caregiver

Canaan Home Care, Dana Point, CA 2013 Present

         Offer compassionate, patient-centered care to senior citizens; assist with activities of daily living in a daytime residential setting and carefully keep meticulous care records

         Serve as a key player in carrying out case management, intake assessment and discharge summary functions

         Help patients with moving in and out of beds, baths, wheelchairs and automobiles including transferal; monitor vital signs regularly and administer medications

         Handle wound care including dressing changes

         Planned, purchased, prepared and served meals per patients prescribed diets

 

Fall Intern

J Social, Hollywood, CA 2016

         Seamlessly coordinated meetings, including the management of daily calendars and project timelines

         Worked as an effective intermediary between clients and executives to drive smooth operations

         Led research, as well as preparing corresponding PowerPoint presentations; also showed proficiency in Excel

 

Server/Runner

Burger Parlor, Fullerton, CA 2015 2016

         Delivered exceptional, friendly and fast service to all patrons; recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations and aligned with their tastes

         Replied to questions about menu selections and made suggestions of requested

         Led closing duties, including restocking items and cash drawer reconciliation

Yyyyyy x. yyyyyy

Page Two xxx-xxx-xxxx abc@xyz.com

 

Professional Experience (continued)

 

 

PSE Mail Clerk (Holiday Term)

United States Postal Service, Anaheim, CA 2014 2015

         Proactively facilitated solutions-generating services as it related to responding to critical suicide and crisis intervention, along with organizing emergency services

         Completed paraprofessional phone counseling using active listening and support service best practices

 

Appointment Setter

Mortgage Consulting Network, City, ST 2013

         Delivered sales presentations, reading from scripts that described products or services in an effort to persuade prospective customers to purchase items

         Secured important customer information including name, location and payment method; entered orders accurately into the computer system upon confirmation of accuracy

         Recorded names, addresses, purchases, and reactions for contacted prospects

         Accurately targeted the needs and interests of specific individuals by adjusting sales scripts

 

Caregiver

Telehealth Network Inc., Culver City, CA 2010

         Actively contributed to caring for seniors faced with obstacles in completing daily living activities in a daytime residential setting; included case review duties

         Kept detailed patient care records, helped patients move from beds, baths, wheelchairs and automobiles

         Carefully monitored each patient s vital signs administered medications per instructions specified

         Also handled wound care, feeding and specimen collection for lab testing; transported client samples to physicians' offices in a timely, efficient fashion

 

Additional Experience

 

Child Care Worker, Orange County Mentors for Youth, Anaheim, CA, 2016

Summer Intern, Social Matters digital, Beverly Hills, CA, 2016

Intern/Nursing Assistant, Terrace View Care Center, Fullerton, CA, 2009

 

Education & Professional Development

 

Associate in Liberal Arts: Social Behavioral science and Communications Studies Golden West College (2016)

Completed Courses Dillard University (2009 2012)

Certification, CAN-Certified Nursing Assistant, 2015 (No. xxxxxx099)

 

Affiliations

 

Member Gamma Sigma Sigma Sorority

Member Dillard University Nursing

Member Dillard University Concert Choir

Member Western High School Dance Team

 

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