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Buena Park, CA xxx-xxx-xxxx │ abc@xyz.com
Care-focused Customer Service Professional with years of diverse experience in the education, administrative and hospitality fields. Fearless leader, overcoming challenges to deliver first-class customer care; able to swiftly adapt to evolving needs and maintain composure under pressure in high-stress situations. Excellent Communicator who establishes lasting-trust-based relationships with individuals and teams at all levels. Builder of collaborative partnerships with colleagues, clients, and supervisors alike. Ambitious Self-Starter with a drive to achieve or surpass organizational goals. Seeking a role that will foster professional growth opportunities. Core Skills Include:
Organizational Skills | Adobe Photoshop | Microsoft Word, Excel | Data Entry | Typing | Social Media Marketing
Administrative Support | Communication | Event Planning | Time Management | Critical Thinking
Professional Experience
Child Care Worker-Awake Night Staff
Rite of Passage, Tustin, CA 2017 Present
Engage in regular facility rounds to ensure residents are safely in their rooms and adhering to pertinent guidelines; keep records nightly in a log book
Ensure residents are awakened on time to maintain their respective daily schedules
Work in conjunction with the day staff team to prepare residents for school
Aid in medication administration and other vital functions, including emergency response to crises when needed
Partake in the completion of special needs projects that are prepared by Lead Staff
Administrative Assistant
No Mask Events, Los Angeles, CA 2015 Present
Deliver comprehensive administrative support in the form of fulfilling core clerical tasks
Prepare meeting and event materials, contact attendees and build lasting relationships with service providers
Keep the event venue clean and organized, as well as welcome all guest and participants in a warm, professional manner
Caregiver
Canaan Home Care, Dana Point, CA 2013 Present
Offer compassionate, patient-centered care to senior citizens; assist with activities of daily living in a daytime residential setting and carefully keep meticulous care records
Serve as a key player in carrying out case management, intake assessment and discharge summary functions
Help patients with moving in and out of beds, baths, wheelchairs and automobiles including transferal; monitor vital signs regularly and administer medications
Handle wound care including dressing changes
Planned, purchased, prepared and served meals per patients prescribed diets
Fall Intern
J Social, Hollywood, CA 2016
Seamlessly coordinated meetings, including the management of daily calendars and project timelines
Worked as an effective intermediary between clients and executives to drive smooth operations
Led research, as well as preparing corresponding PowerPoint presentations; also showed proficiency in Excel
Server/Runner
Burger Parlor, Fullerton, CA 2015 2016
Delivered exceptional, friendly and fast service to all patrons; recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations and aligned with their tastes
Replied to questions about menu selections and made suggestions of requested
Led closing duties, including restocking items and cash drawer reconciliation
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Page Two xxx-xxx-xxxx │ abc@xyz.com
Professional Experience (continued)
PSE Mail Clerk (Holiday Term)
United States Postal Service, Anaheim, CA 2014 2015
Proactively facilitated solutions-generating services as it related to responding to critical suicide and crisis intervention, along with organizing emergency services
Completed paraprofessional phone counseling using active listening and support service best practices
Appointment Setter
Mortgage Consulting Network, City, ST 2013
Delivered sales presentations, reading from scripts that described products or services in an effort to persuade prospective customers to purchase items
Secured important customer information including name, location and payment method; entered orders accurately into the computer system upon confirmation of accuracy
Recorded names, addresses, purchases, and reactions for contacted prospects
Accurately targeted the needs and interests of specific individuals by adjusting sales scripts
Caregiver
Telehealth Network Inc., Culver City, CA 2010
Actively contributed to caring for seniors faced with obstacles in completing daily living activities in a daytime residential setting; included case review duties
Kept detailed patient care records, helped patients move from beds, baths, wheelchairs and automobiles
Carefully monitored each patient s vital signs administered medications per instructions specified
Also handled wound care, feeding and specimen collection for lab testing; transported client samples to physicians' offices in a timely, efficient fashion
Additional Experience
Child Care Worker, Orange County Mentors for Youth, Anaheim, CA, 2016
Summer Intern, Social Matters digital, Beverly Hills, CA, 2016
Intern/Nursing Assistant, Terrace View Care Center, Fullerton, CA, 2009
Education & Professional Development
Associate in Liberal Arts: Social Behavioral science and Communications Studies Golden West College (2016)
Completed Courses Dillard University (2009 2012)
Certification, CAN-Certified Nursing Assistant, 2015 (No. xxxxxx099)
Affiliations
Member Gamma Sigma Sigma Sorority
Member Dillard University Nursing
Member Dillard University Concert Choir
Member Western High School Dance Team
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