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Proficient, accomplished IT Business professional seeking to apply comprehensive skill sets, history of successful efforts and years of experience to a rewarding new role in Information Technology.
Skilled in information technology, project management, data security, collaboration, inventory management, quality assurance, technical support and problem resolution.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.
Skilled in providing superior customer service to ensure repeat business.
Proficient in MS Windows XP & 7, MS Office Suite, Active Directory, LAN and RF technologies.
Business Information Security Analyst, Citizens Bank 2017 - Present
Provide comprehensive technical support, investigate & resolve technical problems and document activities.
Skillfully assist with special projects such as software upgrades, drive & folder mapping and security access.
Knowledgeably identify new market trends to ensure profitability and author detailed reports discussing findings.
Purchasing Specialist, Omnicare Pharmacy 2014 - 2017
Expertly supervised inventory operations and assessed trend indicators to configure stock types & levels.
Diligently ensured uninterrupted flow of supplies to pharmacies and prepared detailed documentation.
Analyzed inventory levels, facilitated efficient resolution of problems and communicated with manufacturers.
Offered considered recommendations for products based on application, contract, availability and usage.
Mortgage Recovery Specialist, Allied International Credit 2009 - 2014
Skillfully initiated communication with delinquent accounts to secure monies owed or payment arrangements.
Effectively collaborated with realtors & attorneys on short sales and comprehensively reviewed documentation.
Authored loans in full accordance with HAMP Modification and HUD-1 standards & protocols.
Loss Mitigation Specialist, Mortgage Outreach Services 2004 - 2009
Expertly communicated with delinquent accounts to establish payment plans or secure monies owed.
Diligently collected documentation required for loan modifications and executed said revisions.
Continually monitored employee performance metrics and issued quality assurance recommendations.
Presided over weekly meetings and directed support operations for California and New York personnel.
Currently pursuing Master of Science in Information Systems, focusing on Computer Security Management
Virginia Union University
Bachelor of Science - Computer Information Systems
Technical Institute of America
CompTIA A+ Certification
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