- 950 Larrabee St, Apt 311A Ÿ W Hollywood, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Product Manager ▪ Account Manager ▪ Affiliate Manager

Qualifixxxxxxtions Profile

    Self-assured and results-driven management professional with more than 11 years providing high-visibility sales, order fulfillment, and customer service in the digital advertising and hospitality sectors.

-    Proven dedixxxxxxtion to delivering outstanding product and account management performance that enable the business to achieve service quality advantage and regional sales leadership in highly competitive markets

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Sales & Marketing

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Product Management

Business Operations

    Strategic Planning & Execution

    Business Development

    Project/Program Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Staff Supervision & Training

Technixxxxxxl

    Apps: SEO, SEM, CRM, Playtec, RTG, Final Cut Pro, & Dalet

    OS: Mac OS X, MS Windows

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Facebook, Social media platforms, Google Analytics, SalesForce.com

Professional Experience

    Manage demand portfolio, growing from $70k to over $110k gross monthly revenue in under 6 months, solely managing the Ad.net XML platform for demand partners while overseeing all xxxxxxmpaign optimizations from inception to completion, focusing on client satisfaction and account growth.

    Build sustainable professional relationships with major partners in advertising and media publixxxxxxtion, managing over 20 accounts across Search, Domain, In-Text, and Mobile applixxxxxxtions.

    Collaborate with Product design in creating a new Publisher Portal and internal reporting user interface, designing content layout and features for our publishers, and simplifying the signup process

    Coordinate with the creative, production and data departments to ensure all client expectations were met, xxxxxxmpaigns completed on time, and all guidelines complied with.

    Maintained working knowledge of the client s business and marketing requirements, negotiating with them on xxxxxxmpaign agreements, budgets, ad hoc projects, and schedules.

    Promoted to Product Manger within first 7 months of tenure as Account Manager.

    Provided strategic data-related decisions, managing account and business development growth, analyzing and reporting sales and social media activity in Facebook, Twitter, LinkedIn, etc.

    Oversaw Brand Management and SEM initiatives, managing client account and expectations relevant to assignment deliverables, driving target market growth through innovative site content and marketing materials

    Served as Chief point-of-contact for digital fulfillment projects (Facebook engagement and YouTube ads).

    Increased brand awareness and enhance customer experience by optimization of website and company products.

    Used quantitative and qualitative analysis to drive operational excellence in customer engagement, providing strategic data-based decisions in steering marketing xxxxxxmpaigns and social media activity towards stated objectives.

    Built sustainable professional relationships with clients, eduxxxxxxting clients in using company products and services, and assessing industry trends to develop and increase brand awareness and loyalty with over a 55% success rate in 2012.

    Co-created a sales reporting solution in 2012 that enable accurate reading of market pulse on company services.

    Managed client accounts, building and nurturing professional relationships across top accounts to cement business partnerships, brand awareness, and retention.

    Reviewed and updated all social media platforms, conducting online research on trends, and producing web content that widen brand awareness and customer reach.

    Coordinated shipments with clients, ensuring delivery times were met, while issuing and repairing invoices as needed.

- 950 Larrabee St Apt 311A Ÿ W Hollywood, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Responsible for building and maintaining rapport and professional relationships with clients and business owners, addressing their needs for longer retention, and up-selling existing accounts to upstream products that meet business objectives for both the customer and the company.

    Assisted the Media Director in disseminating information on monthly promotions, contacting customers with new products and services that strengthen their company s use of Babylon services.

    Served as Personal Account Manager to business accounts, providing technixxxxxxl and business assistance as well as software maintenance to maximize the Babylon experience.

    Responsible for organizing trips, accommodations for special needs, personal xxxxxxre, business/conference accommodations, banquet xxxxxxtering, VIP service, and reservations.

    Arranged for activities that further heightened guest satisfaction, anticipating and exceeding guest expectations.

    Conducted extensive research to fulfill client requests with dispatch, while ensuring compliance with policies and service quality standards.

Eduxxxxxxtion

    B.A. in Communixxxxxxtions; GPA: 3.5 INTERDISCIPLINARY CENTER, HERZLIYA Herzliya, Israel (2010)

    Ulpan (name of the program), TEL AVIV UNIVERSITY (2005)