Yyyyyy x. yyyyyy

Management Professional

Operations ~ B2B Sales ~ Strategic Planning ~ Business Development

Leadership ~ Training & Development ~ P&L Management ~ Customer Service Excellence

         Possess 18+ years experience in sales, management, and operations with proven talents in leading unified teams to attain business goals in alignment with strategic, fiscal, timeline, market, and quality criteria.

         Able to analyze competitive landscape and market trends to plan sales strategies, promote products and services, formulate budgets, generate forecasts, and catapult revenues for Fortune 500 corporations.

         Adept at recruiting, hiring, developing, connecting with, influencing, and managing people from diverse cultures and backgrounds.

         Proficient at effectively prioritizing, coordinating, and steering projects to optimize productivity and achieve aggressive performance goals.

         Excellent experience in retail (big-box) operations, omni-channel sales, multi-unit (regional) management, business development, P&L management, pricing, inventory control, customer service, staff engagement, and merchandising management.

         Highly skilled at defining and implementing business processes to maximize organizational stability, financial growth, and profitability.

         Excel at managing revenue growth programs and able to interpret complex sales and financial reports to execute productivity improvements.

         Demonstrated success in creating and implementing strategies to control labor costs, slash turnover, and maximize profits.

         Resourcefully introduced competency-based feedback model to result in 85% of associates achieving assigned targets at Lowe s.

         Championed efforts to fuel gross profits in 2016 to $38M, outpacing target by $5M.

         Propelled store profits from $140K to $280K per month at Lumber Liquidators and exceeded profit objective six of seven months.

         Achieved store comps YoY at Lumber Liquidators ranging from 48% to 190%.

         Captured highest Customer Satisfaction rating region-wide and ranked as #1 CarMax store company-wide for customer feedback.

         Improved 2013 P&L Service Profit by $125K over previous year by aggressively controlling waste and expanding retail customer base.

         Awarded as #2 location organization-wide for Building a Better CarMax and presented with RACE award for outstanding performance.

         Orchestrated grand opening of Lancaster CarMax location including hiring 120 personnel and selecting 40 mentors; accomplished record-setting retention numbers and outstanding success in budget compliance.

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Lowe s Inc., Richmond, VA April 2015 to January 2017

Sales Manager

         Spearheaded full-scope sales operations for retail store by establishing profitable customer relationships and ensuring consistent alignment with store s financial plan and sales goals.

         Developed, empowered, and motivated professional sales team to achieve or exceed goals for sales, margin, closing rates, and average tickets.

         Bolstered revenues by driving sales in specialty areas such as In-Store Pro Services, Installed Sales, Special Order, In-Home Project Sales, Extended Protection Plans, and Credit Programs.

Lumber Liquidators Inc., Hampton, VA July 2014 to March 2015

Store Manager

         Governed the complete spectrum of daily store operations including staffing/hiring, training, team-building, goal setting, customer service and satisfaction, P&L management, and asset management.

         Chosen and awarded as Best in Region for Sales, Accessories, and Profits.

CarMax, multiple locations January 2001 to January 2013

Operations Manager January 2013 to June 2014

         Steadily advanced through a series of promotions based on exceptional performance and results.

         Held accountability for overall success of Operations department and for developing high-performance management team.

         Most recently tasked with overseeing store which generated $800K in annual sales.

         Motivated, inspired, and supervised 80 associates and 20 direct reports.

         Ensured rigorous compliance with OSHA, EPA, and risk management rules and regulations.

Sales Manager / F&I / Assistant Store Manager

         Commanded over 60 sales professionals across four states during tenure and provided impactful mentoring to more than 30 sales managers and department managers to boost company growth.

         Applied sound human resources abilities toward recruiting, selecting, orienting, training, coaching, counseling, and evaluating employees.

         Devised work schedules, delegated assignments, and enforced adherence to personnel policies and procedures.

         Contributed excellent financial acumen to prepare annual budget, monitor spending, analyze variances, and drive immediate correction action, vital to achieving P&L goals.

         Monitored merchandising activities, authorized clearance sales, identified sales trends, and formulated appropriate and competitive pricing.

         Realized 13% increase in comparable unit sales from 2007-2008 as Assistant Store Manager of Midlothian (Richmond) store.

         Completed extensive training and certification in all functional areas such as Sales, Business Office, Operations, and Service.

         Repeatedly recognized and awarded for unparalleled work ethic, excellent leadership abilities, attainment of sales goals, effective communication skills, and dedication to teamwork.

B.S., Political Science, Business Administration, College of Charleston, Charleston, SC

A.S., Dental Laboratory Technology, magna cum laude, Trident Technical College, Charleston, SC