Yyyyyy x. yyyyyy

Food & Beverage | Marketing & Sales | Operations Management | Strategic Planning | Critical Thinking Communication | Customer Service | Organization | Time Management | Liquor Costs | P&L Statements | Forecasting Budget Development | MS Office | Point-of-Sale Software: Micros, Pinnacle and Positouch

Innovative, confident professional with more than 10 years of management experience in a variety of high-profile gourmet restaurants and nightclubs with attendance of up to 2K guests per night. Also possess 20 years of progressive experience in promotions and event planning. Proven personnel development and management skills, used to mentor and guide personnel. Able to effectively manage cash, debit and credit transactions with the utmost in precision. Experienced in helping design, develop and launch several nightclubs. Excel as a team member or independent contributor. Work well under pressure in fast-paced working environments that call for both adaptability and xxxxxxexibility. Open to roles that will offer opportunities for career growth in the marketing and hotel/restaurant management sectors.

General Manager/Director of Marketing

  Oversee daily operations including beverage ordering and other forms of inventory control; monitor inventory needs while simultaneously keeping bar costs between 19-21%

  Supervise sales and cost control management functions

  Develop innovative marketing ideas and handle all social media promotional tactics

  Work collaboratively with the Catering and Banquet teams to ensure optimal service delivery during large events; also work diligently to fully reply patron questions and concerns as they arise

  Craft enticing menus and drink recipes, conceived for the hand-crafted cocktail bar onsite

  Create promotional ideas and follow through including full P&L reporting responsibilities

  Manage personnel functions, including leadership development for a staff of 40 and advertisement for personnel vacancies; interview, hire and train staff on current policies and customer relations

  Engage in periodic performance reviews for employees to offer points of pride, as well as areas in need of further development

  Offer continuing education to employees to boost their product acumen and help them with up-selling

  Fuel positive employee and customer relations by delivering related input to owners and direct supervisors

Manager

  Led all inventory management duties, including the smooth completion of beverage order processes

  Recruited, on-boarded and trained new hires; also performed periodic performance reviews as needed for a team of 15 staff members

  Supervised bar operations to maximize profitability and promoted special offers to bolster sales

  Performed checkouts for employees to ensure that their sales levels were properly rexxxxxxected on the master report

Yyyyyy x. yyyyyy

Continued

CEO

  Drove operations for a consulting business that offered management support to clients in the restaurant, bar and entertainment industries

  Managed nightclub operations and administration including scheduling and fiscal reporting

  Led promotions development and creation of cutting-edge, engaging advertising campaigns

  Networked extensively with public relations teams and Promoters to plan and execute weekly spots including radio advertisements and billboards; also scheduled and advertised for live entertainment events

  Fueled growth as it related to team development, sales and profit/cost control management

  Succeeded in keeping bar cost between 19-21% by monitoring inventory needs studiously

  Ensured success by training and developing personnel on customer service processes and best practices

  Worked with well-known venues including Opium Hard Rock, Pangaea & Gryphon, Mansion and Off the Hookah, among others

Branch Manager

  Managed a staff of up to 20 employees in regards to scheduling and training; delivered regularly-scheduled performance reviews for each to drive development and growth for each individual

  Handled the soliciting, negotiating, underwriting, coordinating and closing of residential loans in accordance with all relevant Summit policies

  Presented training and supervision leadership in delegating pertinent daily operations

  Fielded clients questions specific to service and quality concerns

Branch Manager

  Administered seamless, efficient daily operations at a full-service branch location; included fueling the training, development and management of a team of up to 10 supervisees

  Skillfully solicited, negotiated, underwrote and organized residential loan closures in compliance with Premier policies

  Devised and executed promotional plans and secured customer feedback for upper management review

  Marketed and networked within the industry to secure prospective new clients

Bachelor of Arts, Xxxxxx State University

Associate of Arts, Tallahassee Community College

Yyyyyy x. yyyyyy

5431 SW 108th Ave. | Cooper City, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any service delivery role years of proven success in various managerial capacities, including work in the restaurants and nightclub industries. My experiences thus far have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.

  As a professional, I am able to thrive under pressure in fast-paced, demanding work environments within the hospitality sector. I excel as both an independent contributor and contributory team member to actively contribute to operations.

  In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction. This will serve me well in any managerial role within the marketing and hotel/restaurant industries.

  Over the course of my career, I have grown and expanded my levels of expertise in Project Management, Operations Coordination and Strategic Planning, as well as additional practical areas. Independent of my practical background, I ve also earned a Bachelor of Arts from Xxxxxx State University and an Associate of Arts from Tallahassee Community College.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume