Skillful Finance Specialist seeking to apply comprehensive skill sets, history of award-winning business efforts and many years of experience to a rewarding new role in Financial Management.

  Skilled in account management, negotiation, accounts receivable, accounts payable, debt collections, problem resolution and reporting.

  Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.

  Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.

  Skilled in providing superior customer service to ensure repeat business.

  Have won many awards for superior performance of duties, and for successfully achieving position in at least Top 30% of collectors nationwide.

Revenue Management Representative, AT&T, Kansas City, MO 2000 - Present

       Effectively communicate and negotiate with past-due accounts to secure payments or payment arrangements.

       Accurately determine account balances and negotiated adjustments.

       Comprehensively document all communications, payment plans and account information.

       Provide detailed explanations of bills and other financial documentation.

       Knowledgeably interpret and enforce company policy.

       Have served on Manager Support Team assisting Representatives in leadership capacity.

       Member of Morale Committee.

       Winner of prestigious Go For The Gold, Platinum Circle and Circle of Excellence awards many times during tenure in this role.

Metropolitan Community College Longview, Lee's Summit, MO

General studies, 1990

Mortgage Loan Closer, Bank of Oklahoma, Lee's Summit, MO 1998 - 1999