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- Dynamic IT Leader who offers talents in Multi-Project Management, Desktop Support, Systems Administration, Root Cause Analysis / Diagnosis / Repair, Troubleshooting, Technical Writing, Team Building, and Process Optimization.
- Top Performer who makes decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage, and who rises above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes while seeing the big picture within evolving markets.
- Excellent Communicator who builds and sustains synergistic relationships with key decision-makers, IT / business teams, stakeholders, and end users; who leads staff by example and with integrity while continually participating in ongoing education with knowledge of industry trends; and who can translate complex jargon into easily understandable terms.
Principal Desktop Support Technician ￨ Principal Systems Administrator
Capitalized on the opportunity to perform forward-thinking IT initiatives for this leading online and print publishing company, including effectively preparing equipment and accounts for new hires, cost-effectively inventorying equipment, and disabling accounts for former employees which was instrumental in achieving targeted objectives.
Spearheaded technology solutions for company employees using a ticket system requiring prioritization of requests by time sensitivity and business needs for 250 450 users (a ratio of 80% Windows and 20% Macintosh).
Proactively documented comprehensive instructions and solutions for end users and technicians.
Delivered enhanced solutions via continual self-education and learning of new methods and procedures.
Developed imaging processes for Mac (using JAMF Casper Suite) and Windows (using Dell KACE) workstations.
Strategically steered IT operations for both Macintosh and Windows users, including developing, maintaining, and implementing high-volume budgets for IT and Photography Departments, as well as proactively researching new telephone systems and telephone vendors while managing transition of initiatives to boost operational efficiencies.
Ensured seamless operations for a user base ranging from a low of 60 to a high of 105 (80% Macintosh, 20% Windows).
Managed a transition from an old digital telephone system to a new Avaya system.
Expertly designed and implemented short- and long-term IT strategy to achieve goals.
Recruited, trained, mentored, and managed a details-focused technician in exceeding objectives.
Desktop Computer Support Technician
Played a vital role in preparing and deploying computers to new users, including installing software and resolving IT challenges while continually learning new skills such as the basics of digital telephony and managing end-of-life systems.
Recognized as first in the company s history to succeed as sole computer technician reporting to IT Manager.
Additional Professional Experience; Details Provided Upon Request
Dell Computer Deployment (Subcontractor) Trident Services, Inc., Bowie, XXXXXX 2002 2003
Macintosh Digital Forensics Instructor Veridian Information Solutions, Inc., Fairfax, VA 2001 2002
Warranty Field Technician (Subcontractor) Apple Computer, Inc., Various Locations 1999 2002
Bachelor of Science in Business Management University of Xxxxxx University College, College Park, XXXXXX
Technician Laptop Certification ￨ Technician Desktop Certification (Expired) Apple Computer, Inc.
Mac OS (El Capitan and Prior) ￨ Windows OS (10 and Prior) ￨ Microsoft Office Suite
Bomgar Representative Console ￨ Casper (JAMF) ￨ Citrix ￨ Dell KACE ￨ Filemaker Pro
Adobe Creative Suite ￨ Adobe Creative Cloud ￨ Adobe InCopy ￨ Adobe InDesign ￨ vjoon K4
ManageEngine ServiceDesk Ticket System ￨ Symantec Endpoint Protection ￨ VPN ￨ PPTP ￨ Cisco IOS IPsec
Apple Remote Desktop ￨ Avaya Telephone System (Site Administration, Modular Messaging, Class of Services)
Excellent Professional References Provided Upon Request
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Project IT Management, Desktop Support, End User Support, Vendor Relations, and Systems Administration. I am also well-versed in Root Cause Analysis, Diagnosis, and Repair; Troubleshooting; Technical Writing; Team Building / Training; and Process Optimization, among other areas.
To complement my background, please note that I hold a Bachelor of Science in Business Management from the University of Xxxxxx University College and completed undergraduate Business Administration studies from Florida Technological University (n/k/a University of Central Florida). I also was previously recognized with Apple Computer, Inc. s Technician Laptop and Technician Desktop Certifications.
Recently, as a Principal Desktop Support Technician / Principal Systems Administrator for CQ Roll Call, Inc., I expertly performed forward-thinking IT initiatives for this leading online and print publishing company. Within this role, I prepared equipment and accounts for new hires, cost-effectively inventoried equipment, and disabled accounts for former employees which was instrumental in achieving targeted objectives. Furthermore, I led results-generating technology solutions for company employees using a ticket system requiring prioritization of requests by time sensitivity and business needs for 250 450 users (a ratio of 80% Windows and 20% Macintosh).
A sampling of my other achievements included:
Proactively documenting comprehensive instructions and solutions for end users and technicians.
Delivering enhanced solutions via continual self-education and learning of new methods and procedures.
Developing imaging processes for Mac (using JAMF Casper Suite) and Windows (using Dell KACE) workstations.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting OR Delete This Line ].
As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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