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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day technical operations, implementing standard operations procedures, and providing end-user technical support. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with end-users, co-workers, and members of management.

 

Proficient in: Microsoft Office Suite, SAP, MapInfo Professional 10, VPN Securemote Implementation, SQL Server, Oracle, PL/SQL, 3620 Router, Catalyst 5505, Windows, and UNIX

 

Key Competencies

 

         Data Analysis

         End-User Technical Support

         Operational Strategy

         Software/Hardware Testing

 

         IT System Implementation

         Software Development Lifecycle

         Database Server Management

         Project Management

 

         Process Improvement

         Attention to Detail

         Resource Management

         Programming Analysis

 

Professional Experience

Landis+Gyr, King of Prussia, PA 2000-Present

Data Analyst II & IT Support, PECO/LIPA Project

  • Direct day-to-day technical operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
  • Design and distribute detailed reports used by both internal and external customers, monitor daily delivery metrics, and supported Field Technicians
  • Instrumental in handling various IT support operations which include assisting with both hardware and software issues, managing new system set-up, and creating technical training documents
  • Create local user accounts and grant appropriate access, maintain local database servers, and lead the management of backup and restoration data
  • Play a lead role in software/hardware testing and evaluation along with installing technical equipment, devising solutions to technical issues, and completing technical research
  • Successfully achieved 100% read performance on high penalties in addition to creating an innovative theft program which resulted in recovering monthly revenue from several theft accounts
  • Designed and implemented an Orphan program which was concentrated on identifying customers without an account on record and obtaining lost monthly payments

 

Education/Certifications

 

Bachelor of Science, Computer and Information Science

Temple University, Philadelphia, PA

 

Certificate in Client/Server Architecture, Penn State University, Malvern, PA

Certificate in Cisco Certified Network Administrator/Professional Curriculum, CompuTeach, Strafford, PA

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