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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 15+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day technical operations, implementing standard operations procedures, and providing end-user technical support. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with end-users, co-workers, and members of management.
Proficient in: Microsoft Office Suite, SAP, MapInfo Professional 10, VPN Securemote Implementation, SQL Server, Oracle, PL/SQL, 3620 Router, Catalyst 5505, Windows, and UNIX
Key Competencies
Data Analysis End-User Technical Support Operational Strategy Software/Hardware Testing |
IT System Implementation Software Development Lifecycle Database Server Management Project Management |
Process Improvement Attention to Detail Resource Management Programming Analysis
|
Professional Experience
Landis+Gyr, King of Prussia, PA 2000-Present
Data Analyst II & IT Support, PECO/LIPA Project
- Direct day-to-day technical operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
- Design and distribute detailed reports used by both internal and external customers, monitor daily delivery metrics, and supported Field Technicians
- Instrumental in handling various IT support operations which include assisting with both hardware and software issues, managing new system set-up, and creating technical training documents
- Create local user accounts and grant appropriate access, maintain local database servers, and lead the management of backup and restoration data
- Play a lead role in software/hardware testing and evaluation along with installing technical equipment, devising solutions to technical issues, and completing technical research
- Successfully achieved 100% read performance on high penalties in addition to creating an innovative theft program which resulted in recovering monthly revenue from several theft accounts
- Designed and implemented an Orphan program which was concentrated on identifying customers without an account on record and obtaining lost monthly payments
Education/Certifications
Bachelor of Science, Computer and Information Science
Temple University, Philadelphia, PA
Certificate in Client/Server Architecture, Penn State University, Malvern, PA
Certificate in Cisco Certified Network Administrator/Professional Curriculum, CompuTeach, Strafford, PA
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