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Yyyyyy x. yyyyyy
Xxxxxx, NJ xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
IT Operations Management ￨ Enterprise Network Services ￨ Multi-Project Management
Strategic Analysis / Planning ￨ Qualitative / Quantitative Research ￨ Emerging Technologies
Change Management ￨ Disaster / Contingency Recovery Processes ￨ Policy / Procedure Development
Team Building / Training ￨ Multi-Process Optimization ￨ Organizational Design ￨ Risk Mitigation / Management
High-Priority Incident Escalations ￨ Customer Service ￨ Conflict Resolution ￨ Compliance ￨ Workflow Prioritization
Consumer Behavior Analysis ￨ Marketing ￨ Search Engine Marketing ￨ Post-Merger Integration ￨ Profit / Loss Management
Highly Accomplished IT / Enterprise Network Leader who makes sound decisions to reflect positively on multi-industry, globally based Fortune 500 IT operations initiatives in alignment with a growth-focused company s vision, value, and goals. M.S. in Technology Management Candidate who offers solutions-centric critical thinking for change-oriented results, and who continually sees the big picture to execute bold IT missions. Ambitious Self-Starter who rises above IT challenges using networking technologies to achieve winning outcomes and lead strategic efforts to optimize operations. Excellent Communicator who develops strong relationships with management, IT professionals, clients, vendors, and end users across America, Europe, and Asia, and who leads teams with ethics and integrity.
Vice President IT Operations Management
Capitalize on the opportunity to lead forward-thinking IT operations initiatives, including recruiting, training, mentoring, coaching, and managing a top-performing team of 24x7 network operations and deployment engineers to ensure consistent best practices and processes compliance. Direct team through diverse projects while performing in the role of Senior Network Engineer tasked with guaranteeing the stable operations of the telecom infrastructure with a focus on quickly diagnosing and resolving production issues. Serve as a single point-of-contact for IT teams while overseeing third-party vendors for managed services to meet SLAs. Develop mutually beneficial relationships among IT teams, global vendors, multidisciplinary teams and management, and CIO. Ascertain operational performance versus demand by interfacing with IT infrastructure and global development teams to resolve IT-related issues. Assess operational integrity and risk associated with governance of technology. Build solid vendor relationships to meet strategic needs.
Lead weekly operational governance meetings to promote synergistic team-focused operations.
Serve as an escalation point for infrastructure issues, and lead executives and team in resolution.
Participate in weekly change meetings to ensure stakeholders were continually informed of issues.
Personally oversee processes and resources while coordinating and managing service delivery teams.
Serve in an IT infrastructure governance role to ensure customers adhere to IT infrastructure standards.
Troubleshoot network issues, identify root causes, and initiate remediation strategies per ITIL standards.
Engage with key business leaders to define critical applications, service levels, and capacity requirements.
Contribute skill with Cisco, Arista, and Juniper routers; Cisco, HP, Blade, and Arista switches; and BGP, OSPF, and RIP routing protocols, as well as offering talent in Splunk, SevOne, and NetQoS monitoring tools.
Lead Network Engineer
Utilized broad scope of industry knowledge toward serving as the go-to technical liaison between Network Engineering department and other technical groups, including diagnosing issues identified by network monitoring and working to resolve challenges. Contributed solid communication skills toward interfacing with third parties (i.e. engineers, system architects, infrastructure vendors, customers, developers). Liaised among clients and vendors to resolve complex and technical networking problems, including using comprehensive knowledge of business area applications, network architecture, hardware, and software environments. Optimized success of multiple concurrent projects while providing 24x7 support for companywide production and disaster data center operations. Delivered highest-level technical consulting among clients and IT management and staff on the design, planning, integration, implementation, issues isolation, and resolution of enterprise-wide network / systems hardware / software.
Regularly participated in cross-functional incident response efforts.
Demonstrated experience with monitoring tools, including Splunk and NetQoS.
Led projects related to implementation action items and timetables and tracked efforts.
Collaborated with engineering groups to implement new routing protocol features and designs.
Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two
Lead Network Engineer
Strategically steered network-related incident and problem management, including comprehensively troubleshooting routing, switching, caching, and all other network-related problems. Configured routers, switches, and cache engines per requirements. Performed regular maintenance (i.e. hardware, software) to the network devices (i.e. routers, switches, cache engines, Sniffer). Managed, configured, and troubleshot remote VPN / frame sites. Utilized Cisco Works and additional network health monitoring (i.e. Concord, EnGenius) tools to monitor network performance.
Successfully used Sniffer to pinpoint and resolve network challenges.
Ensured ongoing network availability to internal / external business partners.
Exhibited skill with HP OpenView to monitor all corporate-wide network alarms.
Extensively collaborated with deployment and vendors to seek assistance from SMEs.
Contributed sharp analytical abilities toward proactively resolving challenges through interaction with internal and external groups as necessary. Spearheaded BGP, EIGRP, and routing infrastructure design. Demonstrated proven experience in troubleshooting integrated and external CSU / DSU, routers, switches, and circuit-related problems. Supported NOC in performance of routine tasks, including BGP route maps, communities, and OSPF troubleshooting. Delivered end-to-end managed internet connectivity while providing targeted technical and quality customer support.
Expertly used remote test applications for targeted physical and local layer testing.
Successfully managed trouble ticket system for Voice & Data, ATM, Frame Relay, and VPN.
Resolved critical issues in collaboration with Telco, element managers, and third-level support.
Played a vital role in installing a new domain comprised of Windows 2000 and Exchange 2000 mailing system, including upgrading overall infrastructure from NT 4.0 and Exchange 5.5 and connectivity (i.e. LAN, WAN, TCP/IP, DHCP, WINS, Backup, Antivirus). Expertly integrated Windows NT with 2000 and migrated all workstations and data from Exchange 5.5 to 2000. Configured, managed, and troubleshot client connectivity with Microsoft Outlook and Outlook Web Access. Ensured seamless IT operations by installing and configuring Domain controllers, Windows 2000 application servers, and print servers on Compaq, Dell hardware, with various configurations of Fault Tolerance. Led set-up and configuration for production server Backup and Recovery for multiple NT server using Arcserve IT and Veritas.
Co-designed and developed comprehensive corporate policies for IT operations.
Designed and deployed multi-site Windows 2000 and Exchange 2000 system for 2,500+ users.
Collaborated on configuration installation and maintenance of security features using Cisco PIX firewall.
Master of Science in Technology Management (Projected 2018)
Bachelor of Science in Electronics Engineering
Cisco Certified Network Associate ￨ Cisco Certified Network Professional ￨ Microsoft Certified Systems Engineer
CMDB ￨ VitalNet ￨ Sniffer ￨ Concord ￨ EnGenius
Cisco Works ￨ Juniper ￨ BNT ￨ Arista ￨ Splunk ￨ NetQoS ￨ SevOne
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Exchange 2000 ￨ Windows NT ￨ HP OpenView
LAN / WAN ￨ DHCP ￨ TCP / IP ￨ DNS ￨ Arcserve ￨ IT Veritas ￨ BGP Route Maps ￨ EIGRP ￨ Routers ￨ Switches
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