Sales ~ Marketing ~ Customer Service

  Offer numerous years of experience in customer-focused, service-driven and public-oriented professional environments with broad background spanning sales and customer service through operations management and leadership

  Dynamic communication, needs assessment, consultation, presentation, and relationship building skills; talent for identifying and capitalizing on opportunities to generate new business, develop existing clients, penetrate target markets, and drive revenue growth

  Self motivated professional and hands-on leader who excels in coordinating and directing teams to achieve aggressive goals; equally effective in management, independent and collaborative roles

  Effectively prioritize, plan, organize, and manage workflow/projects to maximize productivity and efficiency, optimize use of time and resources and boost bottom-line business performance

Sales Associate, Macy s at Herald Square-NYC, NY 2016-2017

  Effectively consulted with customers to define needs and delivered customized presentations to consistently achieve aggressive personal sales and Star Reward goals

  Provided quality service in efficiently processing sales transactions and returns, responding to inquiries and addressing concerns

  Maximized productivity and overall store performance by acquiring and maintaining current knowledge of internal systems, procedures and operational support functions

Group Leader/Summer Camp Teacher, Graham Windham-NYC, NY 2016

  Contributed strong leadership skills toward developing and implementing team strategies focused on attaining daily goals as well as monitoring staff and providing trainings to improve performance

  Planned and facilitated developmentally-appropriate educational games for youth camp participants

Junior Manager, Doro s Jamaican Restaurant-NYC, NY                                         2013-2015

  Successfully served as key liaison between senior management, staff and customers in support of achieving goals across sales, service and operations

  Strategically controlled commodities to meet real-time and projected needs

  Continually ensured compliance with health, safety and sanitation regulations in overseeing and collaborating in food preparation and facility maintenance

Peer Leader, Tiffin University-Tiffin, OH 2010-2011

  Applied dynamic communication, relationship building and leadership skills toward tutoring and counseling international and local students; included ensuring students followed lesson plans and achieved optimal individual potential

   Successfully guided students to facilitate smooth transition into school system, campus life and co-curricular activities

Psychology Major w/minor in Addiction Counseling, Tiffin University-Tiffin, OH; 2010-2011

Graduate, Ardenne High School-Kingston, Jamaica; 2008

Vice President Student Council

Student Representative, Disciplinary Board

Coach, Track and Field Team

Intern, O Brien Dennis Initiative; 2014-Present