Accomplished customer service leader with a proven track record of consistently exceeding objectives.

  Promoted to positions of greater responsibility for outstanding performance and results-achieved.

  Strong background generating sales, leading teams and managing daily business operations.

  Proficient with Microsoft Office Suite.

Revenue Generation Team Building/Leadership Staff Management/Training

Profit and Loss Merchandising Strategic Planning

Operations Management Customer Relations Inventory Control

Sales Floor Team Member, Target Corp. Aug. 2012-Present

  Led a team of personnel, including a mix of full-time and part-time staff, to exceed sales objectives.

  Train, coach and mentor a diverse group of new team members on best practices of store operations.

  Ensure team members are well-educated and versed on any new merchandise and products.

  Instruct co-workers on how to successfully use a Point of Sale (POS) system and stock shelves.

  Maintain thorough knowledge of numerous departments such as electronics, plus backroom operations.

Manager (from May 2009; formerly, Customer Service Associate), Quiznos Dec. 2002-May 2012

  Demonstrated stellar leadership skills while overseeing a diverse team of personnel.

  Educated colleagues on how to improve their sales and customer service skills.

  Maintained diplomacy and tact to satisfactorily resolve problems guests were experiencing.

  Managed and controlled an inventory of food products.

  Completed bank deposits in an accurate, timely and efficient manner.

Associate of Arts (AA), General Studies, Howard Community College; earned May 2008