Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my qualifications include over 20 years of experience directing technical and infrastructure projects. I have applied my skills and knowledge toward steering Epic system implementations to an on-time, within budget completion. To complement this background, I possess dynamic leadership skills, instrumental to building, training and managing high-performance teams.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

         Results-driven, visionary Project Manager possessing extensive experience steering software and infrastructure projects to an on-time, within budget completion.

         Recognized for the ability to build high-performance teams of 75+ members dedicated to completing on-time EMR system implementations and go-lives.

         Dynamic interpersonal skills, instrumental to facilitating highly effective training for end users; regarded for the ability to simplify complex technical concepts.

         Skilled in identifying client needs and designing solutions to ensure utmost fulfillment.

         Experienced in maintaining open lines of communication and relaying pertinent project status information to appropriate parties.

         Consistently received recognition for implementing innovative initiatives to encourage employee growth and development.

         Steered complex project to implement 16-room training center while simultaneously implementing HR system and overseeing 25 team members; focused on technical design, equipment and infrastructure (Southcoast).

         Directed all phases of Epic rollout, including team preparation, maintaining strict adherence to project timeline and ensuring on-time go-live; succeeded in meeting milestone goals and maintaining open lines of communication with c-level leadership steering committee (Southcoast Healthsystem).

         Succeeded in managing Big Bang go-live; directed team of 25 RNs, Physicians, Pharmacists, Billers and Administrative Support Professionals (Southcoast Healthsystem).

         Leveraged strong leadership capabilities to hire consultants for each go-live; managed daily activities of 75+ employees simultaneously.

         Developed and implemented Super User Program including kick off meeting, day in the life presentation, super user classes and super user development.

         Completed and implemented technical design of training operations including development of a process for coping down MST environment to REL and ACES/PLY including mitosis strategy.

         Successfully implemented Epic Community Connect practices and managed revenue and ambulatory; focused heavily on measuring key performance indicators, decreasing denials and increasing patient and physician satisfaction and efficiency and satisfaction for both provider.

OptimumHIT  2017-Present

Epic Training Director 

         Leverage expert level Epic skills to steer complex projects to an on-time completion.

         Demonstrate strong organizational abilities while facilitating and executing in-depth EMR training.

         Conduct in-depth research to remain up-to-date on current Epic trends.

Southcoast Healthsystem  2014-2017

Epic Training Manager 

         Fulfilled key leadership position responsible for directing daily operations of high-performance team focused on leadership, training and ensuring on-time rollouts of Epic revenue, ambulatory and inpatient applications.

         Succeeded in outlining and adhering to strict project plans / timelines for training initiatives.

Singing River Health System  2011-2014

Senior Epic Project Manager

         Steered all phases of complex implementation projects to an on-time, within budget completion.

         Leveraged strong interpersonal skills to maintain open lines of communication across cross-functional team and end users.

Resurrection Hospital  2011

Optimization Consultant 

         Streamlined process improvement initiatives to improve overall workflow and optimize use of available resources.

         Leveraged strong interpersonal skills to deliver highly informative presentations and relay pertinent data to appropriate parties.

University of Pennsylvania  2011

Revenue Cycle Training Manager & Sr. Principal Trainer

         Utilized strong leadership and organizational skills to oversee various processes ranging from creation of training project plan through post-go live support.

         Leveraged industry expertise to create customized e-learnings and lead training initiatives for end users.

         Strategically identified client needs, designed individualized solutions to ensure fulfillment and maintained open lines of communication regarding project status.

         Revamped existing processes to significantly increase efficiency throughout daily operations; used strong organizational abilities to maintain build tracker for master files and category lists.

         Improved workflow by documenting testing scripts / results and linking criteria to form ruled base specific items in records.

Tampa General Hospital  2005-2011

Senior System Analysis / Training Manager

         Directed daily operations spanning from system implementation, project management, application delivery and management of managing training team.

         Leveraged top-notch leadership skills to provide in-depth training to significantly boost team performance; implemented large scale training programs across multiple EMR application rollouts including Siemens-Invision, OAS Gold, McKesson Supply Chain, HDX, IDX, Cerner and Eclipsys.

         Contributed extensively to an on-time implementation of Epic System EMR in ambulatory, inpatient and physician integration.

         Succeeded in streamlining training initiatives by implementing first Learning Management System to automate existing processes; utilized various available resources, including web-based training, distance learning, video and multi-media solutions.

         Served as a Super User for program development.

         Participated in extensive cross-training in Cadence / Prelude applications.

University of South Florida Health Science Center; Project Director 1997-2004

Brandon Diagnostic Center; Supervisor Patient Accounts 1996-1997

Master of Business Administration, Major in Business Management, Saint Leo University; 2009

Bachelor of Science in Healthcare Administration, Saint Leo University; 2007

Associate of Arts in Liberal Arts, Hillsborough Community College; 2005

Epiccare Ambulatory Version 2012, nvt 2014, 2015, 2017

Resolute Claims Administration Version 2009, nvt 2010, 2012, 2014, 2015, 2017

Resolute Professional Billing Version 2009, nvt 2010, 2012, 2014, 2015, 2017