Computer / Electronics Technology

Help Desk / Technical Support ~ Servicing ~ Systems Maintenance

  Extensive experience in PC, network and hardware/software systems set up, installation, troubleshooting, repair, maintenance, and related technical servicing backed by solid background in electronic technology including broad-scope equipment and systems maintenance

  Electronics Technician Diploma along with Personal Computer Repair Diploma, with key coursework spanning PC Maintenance Set-Up, Advanced Microprocessor Systems, Analog Communications, and Digital Data Communications through Industrial Control Systems, Electronic Devices, Electronics Applications, Digital Electronics, Technical Mathematics, and Technical Writing; additionally tutored students in Electronics curriculum while pursuing education

  Valuable background in customer-focused, service-driven industries both in leadership and support roles; includes sales, staff training and supervision, workflow planning/scheduling, report production, records maintenance, inventory control, quality assurance, and standards/regulatory compliance

  Proficient in MS DOS, Windows 98/2000/Vista/7 and Word as well as UNIX operating system

  Solid digital/analog equipment experience including function generator, oscilloscope, multimeter, frequency counter, signal generator, and calibration tools

  Effective communication skills instrumental to productively interfacing with cross-functional staff, customers, senior management, and related business stakeholders; adept in consulting to identify needs and deliver customized solutions

Deli Clerk, Stop and Shop Super Market-Orangeburg, NY 2013 - Present

Deli Clerk, Shop Rite-West Nyack, NY 2007 - 2012

Deli Clerk, A&P Supermarket-Valley Cottage, NY 1998 - 2004

  Consistently deliver superior over-the-counter and retail customer service instrumental to ensuring satisfaction, building loyalty and driving revenue growth

  Contribute strong leadership skills toward effectively training staff

  Proficiently maintain inventory and stock

  Effectively ensure compliance with health, sanitation, safety, and quality control standards

Sales Associate, Lowe s Home Improvement-Orangeburg, NY 2004 - 2005

  Played key role in generating sales by expertly assisting customers with home improvement and nursery department merchandise selections and providing world-class retail service; additionally maintained nursery plants

Service Technical Representative, Fed Ex 1994 - 1998

  Proficiently installed, serviced and maintained PC-based package shipping hardware and software systems as well as maintained supporting operational electronic equipment and systems; included both field and in-house servicing

  Expertly set up and troubleshot computer network topologies

  Efficiently installed LAN/WAN hardware and software components

Supervisor, Effective Security Systems-Clifton, NJ 1991 - 1994

  Successfully supervised employees and strategically coordinated assignments to ensure optimal performance in delivering quality security services; leadership role included efficiently maintaining detailed logs and filing thorough incident reports

  Effectively monitored on-premise traffic and computerized alarm systems as well as secured interior and perimeter doors for access control; efficiently maintained/replenished safety equipment

Electronics Technician Diploma, DeVry Technical Institute

Personal Computer Repair Diploma, DeVry Technical Institute

GPA: 3.78 / 4.0 scale ~ Consistently on Dean s List

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated, my qualifications include solid academic and professional background in computer and electronics technology backed by extensive experience in customer-focused, service-oriented industries in both leadership and supporting roles. I have successfully completed an Electronics Technician Diploma as well as a Personal Computer Repair Diploma and have provided quality internal and field technical services spanning set up, installation, troubleshooting, maintenance, and repair for computer systems, including hardware and software, along with varied electronic equipment.

Complementing this, I am skilled in training, coordinating and supervising staff, facilitating retail sales and handling diverse records and reports. I am also highly effective in managing projects/workflow to meet critical timelines and performance goals, and I possess strong communication and interpersonal relation skills.

As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Christopher F. Murphy