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Yyyyyy x. yyyyyy
- 6035 Northfall Creek Pkwy. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Senior Operations Leader
Qualifications Profile
Self-assured and results-driven management professional with more than 22 years providing high-performance operations, customer relationship, HR, supply chain, and financial service management in the banking industry.
- Implemented more efficient RFP handling, procure-to-pay processes and vendor relations that improve overall inventory management efficiencies and cost-effectiveness.
- Outsourced support functions in hotels, car rentals and executive overseas housing that reduced operating costs.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that bring workforce diversity into a united front in achieving shared commitments.
Key Expertise
Business Operations Management
Strategic Planning & Execution
Operations Management
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Vendors)
Procurement Process Management
Supply Chain Management
Concurrent Project Management
Financial Management
Full-Cycle Corporate Accounting
Mergers & Acquisitions
Financial Risk Management
Fiscal & Budget Management
Administration
Personnel Administration
Organizational Development
Manpower Sourcing & Recruitment
SLA Compliance
Performance Appraisal
Career Development
Professional Experience
Capital One Bank Richmond, XXXXXX
Source to Pay Operations Senior Director Jan 2016 Present
Manage enterprise purchasing and accounts payable while serving as a key project member in redesigning and implementing a new invoice management tool.
Oversee and ensure SLA compliance that create a satisfying customer experience with the bank s services and maintain the company s solid reputation providing excellent managed services in target markets.
Finance Shared Services Senior Director Jun 2006 Dec 2015
Managed professional relationships with several key enterprise providers of goods and services
Maximized performance of 40 associates and 60+ offshore contractors, coordinating external benchmarking and Shared Services team s participation in webcasts on leading practices across all processes.
Conducted end-to-end process review of travel expense reports to mitigate risk through enhanced controls
Redesigned and managed Procure-to-Pay functions involving more efficient purchasing, accounts payable, escheatment, record retention, sales & use tax, corporate travel arrangements, & expense management,.
Effectively communicated corporate vision and strategy to subordinates, implemented xxxxxxrious best-of-breed practices and executed successful acquisitions that improved cost effectiveness in resource management.
Served as Supplier Manager of the Genpact relationship since the inception of the partnership.
Reviewed and improved professional relationships with approximately 300 business partners covering roles in gathering feedback, identifying developmental areas, and developing strategies and action plans.
Facilitated the adoption of process improvement methodologies that reduced cost, improved customer services, and streamlined banking operations across the organization.
Corporate Travel Manager Jan 2004 May 2006
Managed, coordinated, and enhanced corporate-wide domestic business travels implementing a new online booking system that removed agency redundancies.
Executed several sourcing engagements that reduced costs for hotels, car rentals, and executive housing overseas.
Strategic Sourcing Manager Apr Dec 2003
Developed and managed more efficient handling of Request for Proposals, conducting through analysis of vendor proposals, recommending options, and engaging in vendor negotiations.
Senior Program Manager & Supplier Relationship Manager Oct 2001 Mar 2003
Managed senior leadership training programs and the Executive Coaching Program based on iterative training needs analysis and organizational development.
Customer Contact Recruiting Team Lead Jun 1998 Sep 2001
Operations Front Line Manager Mar 1994 May 1998
Education
VIRGINIA COMMONWEALTH UNIVERSITY
Bachelor of Fine Arts: Concentration in Merchandising
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