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Yyyyyy x. yyyyyy

- 6035 Northfall Creek Pkwy. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Senior Operations Leader

Qualifications Profile

 

    Self-assured and results-driven management professional with more than 22 years providing high-performance operations, customer relationship, HR, supply chain, and financial service management in the banking industry.

-    Implemented more efficient RFP handling, procure-to-pay processes and vendor relations that improve overall inventory management efficiencies and cost-effectiveness.

-    Outsourced support functions in hotels, car rentals and executive overseas housing that reduced operating costs.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that bring workforce diversity into a united front in achieving shared commitments.

 

Key Expertise


Business Operations Management

    Strategic Planning & Execution

    Operations Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Vendors)

    Procurement Process Management

    Supply Chain Management

    Concurrent Project Management

Financial Management

    Full-Cycle Corporate Accounting

    Mergers & Acquisitions

    Financial Risk Management

    Fiscal & Budget Management

Administration

    Personnel Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    SLA Compliance

    Performance Appraisal

    Career Development


 

Professional Experience

 

Capital One Bank Ÿ Richmond, XXXXXX

Source to Pay Operations Senior Director Jan 2016 Present

Ÿ Manage enterprise purchasing and accounts payable while serving as a key project member in redesigning and implementing a new invoice management tool.

Ÿ Oversee and ensure SLA compliance that create a satisfying customer experience with the bank s services and maintain the company s solid reputation providing excellent managed services in target markets.

Finance Shared Services Senior Director Jun 2006 Dec 2015

Ÿ Managed professional relationships with several key enterprise providers of goods and services

Ÿ Maximized performance of 40 associates and 60+ offshore contractors, coordinating external benchmarking and Shared Services team s participation in webcasts on leading practices across all processes.

Ÿ Conducted end-to-end process review of travel expense reports to mitigate risk through enhanced controls

Ÿ Redesigned and managed Procure-to-Pay functions involving more efficient purchasing, accounts payable, escheatment, record retention, sales & use tax, corporate travel arrangements, & expense management,.

Ÿ Effectively communicated corporate vision and strategy to subordinates, implemented xxxxxxrious best-of-breed practices and executed successful acquisitions that improved cost effectiveness in resource management.

Ÿ Served as Supplier Manager of the Genpact relationship since the inception of the partnership.

Ÿ Reviewed and improved professional relationships with approximately 300 business partners covering roles in gathering feedback, identifying developmental areas, and developing strategies and action plans.

Ÿ Facilitated the adoption of process improvement methodologies that reduced cost, improved customer services, and streamlined banking operations across the organization.

Corporate Travel Manager Jan 2004 May 2006

Ÿ Managed, coordinated, and enhanced corporate-wide domestic business travels implementing a new online booking system that removed agency redundancies.

Ÿ Executed several sourcing engagements that reduced costs for hotels, car rentals, and executive housing overseas.

Strategic Sourcing Manager Apr Dec 2003

Ÿ Developed and managed more efficient handling of Request for Proposals, conducting through analysis of vendor proposals, recommending options, and engaging in vendor negotiations.

Senior Program Manager & Supplier Relationship Manager Oct 2001 Mar 2003

Ÿ Managed senior leadership training programs and the Executive Coaching Program based on iterative training needs analysis and organizational development.

Customer Contact Recruiting Team Lead Jun 1998 Sep 2001

Operations Front Line Manager Mar 1994 May 1998

Education

 

VIRGINIA COMMONWEALTH UNIVERSITY

Bachelor of Fine Arts: Concentration in Merchandising

 

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