Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Personnel Leadership ~ Project Management ~ Client Services and Satisfaction

Operational Excellence ~ P&L Accountability ~ Strategic Planning ~ Business Development

         Offer more than 16 years experience in employee benefits administration, outsourcing, and client management with a proven track record of success in managing large client relationships and leading cross-functional teams.

         Considerable talents in budget administration, sales, project coordination, consultative leadership, requirements analysis, collaboration, resource management, and executive relations.

         Solid experience in recruiting, interviewing, hiring, training, coaching, employee relations, performance management, and conflict resolution.

         Sound financial acumen; able to leverage keen analytical abilities to assess and optimize a company s profitability, expense control, competitive positioning, and revenue opportunities.

         Considerable strengths in developing and motivating highly productive and engaged teams.

         Diplomatic, personable, and persuasive; able to influence others individually and in group settings to obtain client commitment and amplify business growth.

         Adept at coordinating projects and producing quality deliverables on time and within budget.

Willis Towers Watson, 2016 - 2017

Client Delivery Team Leader

         Controlled complete spectrum of client management operations encompassing staffing, scope, quality assurance, budget administration, team leadership, client satisfaction, and profitability.

         Mentored and motivated client teams, supported and facilitated opportunities for career growth and development, fostered staff engagement, and optimized employee morale and retention.

         Contributed thought leadership to maximize outsourcing business and seamlessly cooperated with sales teams on acquisition of new clients.

         Strategically collaborated with leaders across other Benefits Outsourcing practices to enhance client satisfaction and financial performance.

         Formulated operational and staffing plans, effectively controlled costs, and managed financial measures including utilization, efficiency, and profitability.

         Oversaw monthly billing and financial reporting for all client projects.

         Resourcefully devised processes to precisely track actual project costs and project future operational cost trends.

         Joined forces with sales and marketing team to cross-sell outsourcing products and services to existing clients as well as secure new clients.

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Willis Towers Watson continued

         Orchestrated human resources functional areas spanning hiring, performance management, professional development, mentoring, recognition/rewards, and conflict resolution.

         Proficiently directed team leads in meeting SLA requirements across client base.

         Governed project staffing, processes, procedures, career development, hiring, retention, performance management, regulatory compliance, market trend analysis, and quality management.

         Closely monitored client and internal dashboards to track accomplishments, evaluate challenges, and drive risk mitigation.

         Ensured outsourcing project teams consistently and reliably delivered against established budget, timeline, and quality standards.

Empyrean Benefit Solutions, 2009 - 2016

Director, Client Services

         Held crucial accountability for optimizing client satisfaction and financial performance for contract portfolio valued at between $8M and $15M.

         Spearheaded all aspects of benefits administration both internally and externally to clients.

         Assessed and managed client staffing needs, built trusting client relationships, and leveraged strong project management expertise to navigate large-scale and often complex client initiatives.

         Constantly promoted culture of high quality service, innovation, and accountability within Client Service Group to elevate staff morale and productivity.

         Capitalized on upsell opportunities to meet or exceed Client Service Group s revenue targets.

         Steered ongoing process improvement activities to reduce costs and bolster operational efficiency.

         Interviewed job applicants and partnered with HR on recruiting efforts to ensure adequate coverage.

         Actively participated in product management activities as integral member of Change Management committee and IT Sprint Planning committee to fine-tune company s direction and competitive positioning.

         Diligently emphasized rigorous levels of regulatory compliance within Health & Benefits arena in role as Practice Leader.

         Extensively contributed to strategic corporate projects, including new business development and acquisition integration.

Additional Experience:

Client Services Manager, SHPS, 2000 - 2006

Human Resources Coordinator, Pennoni Associates, 1996 - 2000

Human Resources Assistant, Growth Properties, 1993 - 1996

BA, English, Saint Joseph's University