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Yyyyyy x. yyyyyy

2600 NE Loop 410, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and leading large-scale projects. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies



         Administrative Support

         Strategy Development

         Operations Management


         Staff Leadership

         Time Management

         Customer Service

         Conflict Resolution

         Team Leadership

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

San Antonio State Hospital, San Antonio, TX October 2015-Present

Psychiatric Nursing Assistant II-Admissions (2016-Present)

  Direct daily administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Successfully maintain positive relationships with patients through the use of innovative relationship building techniques and therapeutic communication strategies

  Consistently ensure internal compliance with both internal best practices and state/federal healthcare regulations such as HIPAA

  Play a lead role in processing new patient admissions which requires superior administrative abilities and an ability to oversee office operations


Environmental Services Supervisor III (2015-2016)

  Coordinated several administrative operations which included providing guidance to staff members related to infection control and prevention

  Supervised a team of approximately 35 staff members which includes providing individualized coaching and feedback in addition to overseeing employee relations issues

  Developed internal correspondence and forms, played a lead role in completing several internal projects, and performed comprehensive research

  Utilized superior communication and interpersonal abilities in order to maintain a positive rapport with staff members along with providing training to new employees

  Completed administrative operations such as inventory management, file/document management, and bookkeeping operations


Home Shopping Network, San Antonio, TX February 2013-June 2013

Customer Service Representative

  Facilitated customer service and administrative operations within a call-center environment with a concentration on improving customer satisfaction and retention level

  Performed in-depth customer account research, monitored individual performance indicators to ensure quality, and diffused escalated customer service situations

  Successfully identified customer needs and made appropriate recommendations, analyzed order issues, and maintained high productivity within periods of high call volume

Yyyyyy x. yyyyyy

2600 NE Loop 410, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

AllState Insurance, San Antonio, TX April 2012-March 2013

Customer Service Representative

  Provided customer service and support in an insurance call center environment which required obtaining industry specific licensure and maintaining significant product knowledge

  Performed in-depth account analysis, devised solutions to customer account inquiries, and sourced new clients within the community

  Developed comprehensive sales presentations focused on closing sales with new clients, generated insurance quotes, and maintained account confidentiality


Department of Army MWR July 2009-February 2012

Recreation Assistant

  Managed administrative functions which included checking visitor identification, obtaining member fees, and providing assistance to guests in regards to equipment usage

  Designed and implemented operational strategies focused on improving efficiency levels, managed internal safety programs, and consistently adhered to both OSHA and Garrison regulations

  Played a lead role in coordinating large-scale social events, generated internal reports, and identified training needs within the facility


Ohio University October 2000-September 2008

Building Maintenance Supervisor

  Handled building maintenance and logistics which included training new staff members, monitoring internal compliance, and maintaining operational procedures

  Supervised a team of 15 staff members which included developing employee schedules, providing training, and distributing supplies




Masters of Public Administration

Upper Iowa University, Fort Riley, KS (Expected December 2017)


Bachelor of Science, Psychology, Upper Iowa University, Fort Riley, KS (3.85 GPA)














Yyyyyy x. yyyyyy

2600 NE Loop 410, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and customer support roles with experience in creating innovative operational strategies, leading cross-functional teams, and providing superior customer service within quickly moving environment. In addition, I have a demonstrated ability to interact positively with customers, analyze and solve complex operational issues, and manage large-scale projects.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Public Administration from Upper Iowa University (Expected December 2017)


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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