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Yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Field
Service Technician
Profile
Offer numerous years of progressive experience as Automotive Technician, with comprehensive electro-mechanical diagnostic, troubleshooting, repair, parts installation, and scheduled/unscheduled maintenance skills
Customer-focused, service-oriented professional with vast background in consulting with customers to define needs, advising on repair/service needs, verifying completion of jobs, and ensuring full satisfaction; strong communication and interpersonal relation skills
Equally effective in independent and collaborative environments, with ability to strategically prioritize, coordinate and manage workflow/projects to maximize productivity and meet stringent deadline
North Carolina State Inspection License; valid through 2017
Hyundai Bronze Level Certified
Professional Background
Automotive Technician 2010-Present
Automotive Technician-Used Car Technician, Johnson Hyundai-Cary, NC; 2015-Current
Automotive Technician, Autopark Honda-Cary, NC; 2012-2015
Automotive Technician-Lube Tech, Johnson Hyundai-Cary, NC; 2010-2012
Launched career with Johnson Hyundai in 2010 as entry-level technician, rapidly progressing to complex repairs and diagnostics and assuming additional accountability for reconditioning incoming trade and auction vehicles; subsequently joined Autopark Honda in 2012 as one of 3-member team of technicians working with team leader and service advisor to provide comprehensive service
Rejoined Johnson Hyundai in 2015, currently managing incoming internal used cars sourced from auctions and trade-ins and advising sales department on repairs and reconditioning as well as completing repairs to meet 161-point inspection criteria
Effectively manage up to 50 ongoing repair orders, strategically prioritizing to support sales department inventory needs, meet customer needs and ensure timely completion
Take active role in generating sales by expertly consulting with potential sales customers on used vehicle history, repairs and reliability
Routinely interface with cross-functional departments to secure parts authorizations for repairs; review vehicle repair history and confer with service advisor on factory-recommended preventative maintenance
Proficiently consult with customers to determine needs; diagnose, troubleshoot and repair to manufacturer standards and follow up with customers to ensure satisfaction with provided repairs/services
Road test vehicles for safety and quality assurance
Effectively complete State inspections in compliance with safety and regulatory guidelines
Consistently maintain current knowledge of manufacturer technical bulletins and safety recalls
Education
AAS, Business Administration; 2012
Wake Technical Community College-Raleigh, NC
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