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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000


Field Service Technician



  Offer numerous years of progressive experience as Automotive Technician, with comprehensive electro-mechanical diagnostic, troubleshooting, repair, parts installation, and scheduled/unscheduled maintenance skills

  Customer-focused, service-oriented professional with vast background in consulting with customers to define needs, advising on repair/service needs, verifying completion of jobs, and ensuring full satisfaction; strong communication and interpersonal relation skills

  Equally effective in independent and collaborative environments, with ability to strategically prioritize, coordinate and manage workflow/projects to maximize productivity and meet stringent deadline

  North Carolina State Inspection License; valid through 2017

  Hyundai Bronze Level Certified


Professional Background


Automotive Technician 2010-Present


Automotive Technician-Used Car Technician, Johnson Hyundai-Cary, NC; 2015-Current

Automotive Technician, Autopark Honda-Cary, NC; 2012-2015

Automotive Technician-Lube Tech, Johnson Hyundai-Cary, NC; 2010-2012

  Launched career with Johnson Hyundai in 2010 as entry-level technician, rapidly progressing to complex repairs and diagnostics and assuming additional accountability for reconditioning incoming trade and auction vehicles; subsequently joined Autopark Honda in 2012 as one of 3-member team of technicians working with team leader and service advisor to provide comprehensive service

  Rejoined Johnson Hyundai in 2015, currently managing incoming internal used cars sourced from auctions and trade-ins and advising sales department on repairs and reconditioning as well as completing repairs to meet 161-point inspection criteria

  Effectively manage up to 50 ongoing repair orders, strategically prioritizing to support sales department inventory needs, meet customer needs and ensure timely completion

  Take active role in generating sales by expertly consulting with potential sales customers on used vehicle history, repairs and reliability

  Routinely interface with cross-functional departments to secure parts authorizations for repairs; review vehicle repair history and confer with service advisor on factory-recommended preventative maintenance

  Proficiently consult with customers to determine needs; diagnose, troubleshoot and repair to manufacturer standards and follow up with customers to ensure satisfaction with provided repairs/services

  Road test vehicles for safety and quality assurance

  Effectively complete State inspections in compliance with safety and regulatory guidelines

  Consistently maintain current knowledge of manufacturer technical bulletins and safety recalls




AAS, Business Administration; 2012

Wake Technical Community College-Raleigh, NC

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