Confident, focused professional with over 20 years of progressive, diverse Human Resources and Business Operations expertise. Proven track record of success in attaining corporate goals and garnering impressive profit levels. Skilled in the comprehensive management of daily operations. Adept in strategic planning across all business levels. Targeting prospects for career growth and advancement with a focus on delivery of HR Generalist services.

HR Operations Management | Mentoring & Coaching | Training & Development | Conflict Resolution | Staff Assessments | Organizational Planning Quality Assurance | Inventory Control | Financial Processes | Budgeting | Invoicing & Reconciliation | Customer Service | Business Strategies

Presentations | Communication (Intermediate Spanish, Novice American Sign Language) | MS Office | Social Media | Oracle | Taleo

Lularoe, Independent Fashion Retailer/Brand Ambassador (2016 Present)

         Own and manage business operations of a full-range clothing retail production including bookkeeping and tax filing duties

         Follow company policies while implementing specific service and business strategies to increase customer base and sell a range of offerings

         Foster relationships using a strong social media presence and word of mouth referrals to garner recognition from customers and peers

         Track and analyze inventory and sales to note business trends and garner leads

         Determine and implement industry and business best practices to use in facilitating daily functions

Give More HUGS, Human Resources (2015 Present)

         Conduct personnel reviews and implement progression plans; also execute process improvements to boost efficacy of the organizational plan

         Also develop employee review systems and related handbooks that cover bylaws, on-boarding, training, mentoring and termination practices

         Liaise with executive and leadership teams, as well as the Board of Directors to finalize corporate objectives; serve in an integral capacity to guide and advise the Board on utilizing best practices

         Serve as an effective coach and trainer for all hired Interns

         Aid in budgeting and fundraising, as well as event planning Leadership Retreats and Donation Drops in Dominica


Financial Coordinator (2013 2014)

         Developed, assessed and updated budgets of up to $5.5K, reconciled accounts and ensured tax compliance in filing taxes quarterly to finalize the organization s status as a 501(C)3

         Crafted and set into motion an organizational plan including bylaws, process improvements, tasks, job listings, a personnel review system including 360 Feedback, a staff handbook and bylaws

         Drove success of this startup nonprofit by continually editing and reworking plans to drive growth and successful operations in partnership with the Executive Director

         Facilitated phone interviews and on-boarding processes; also assisted in training and introducing new processes using continual coaching to help work towards change management ambitions

Hitachi Consulting, Human Resources Office Partner (2014)

         Served as the contact point for the Chicago team of 170 regarding company policies, tools and systems

         Led interviews, on-boarding and new hire orientation; coordinated logistics, schedules, segment presentations and property distribution

         Completed I-9 paperwork, E-Verify and employment form collection to drive compliance; attending related trainings to remain current

         Organized logistics for campus recruiting at three locations for up to 45 candidates; worked with 25 interviewees across four levels and also partook in internal hiring activities

         Supported the exit process for departing employees by hosting exit interview and collecting company property as employees departed

         Resolved conflicts and personnel matters with understanding and tact; discovered solutions that were in accordance with company parameters and served to satisfy the needs of employees

         Worked with a high level of autonomy while serving as the Office Facilitator under the Geo Lead s direction; recognized as the first line of support during his periods of absence

         Liaised between headquarters, local office building management, external vendors and internal departments with clear, effective communication

         Constructed and updated a meeting schedule within the larger office calendar; also handled the coordination of three distinct conference spaces

         Maintained an inventory of supplies and food items.

         Worked in an Assistantship capacity within office committees to make certain that administrative tasks were fulfilled according to organizational expectations

Human Resources Office Partner (Continued)

         Spearheaded office renovation and disaster cleanup initiatives as needed

         Brought to life building floor safety plans; educated employees and replied to questions concerning evacuation plans

         Worked tirelessly to ensure the overall safety across the floor in the event of an emergency to drive compliance with building standards

Ross Spouses Organization, Secretary and Vice President (2012)

         Worked as the foremost contact point for all incoming students, spouses and families

         Liaised with leadership staff to develop agendas, host meetings and schedule trips for up to 100 participants

         Carefully balanced books totaling up to $5.5K; also created budgets, organized membership participation and led member orientations

         Created and launched fundraising events to help acclimatize new families to their new island environment

         Regarded as a subject matter expert (SME) for visa and travel matters

The Tomato Cafe, HRM and Change Management Consultant (2012)

         Visualized, developed and headed the execution of innovative business practices, hiring/on-boarding processes e.g. interviews and orientation, along with use of new personnel documents

         Led staff training to ensure compliance and occurrence of positive change in acclimating to newly-developed business goals

         Helped to holistically evaluate corporate needs, used to draft and finalize the organizational plan; efficaciously streamlined tasks and responsibilities to boost efficiency across eight positions in the restaurant, including layout

Corning, Incorporated, Human Resource Assistant (2011)

         Developed and administered event and staff recognition plans

         Sharpened and refined process auditing and creation acumen including manufacturing, data processing/capturing and intranet use

         Cooperated with logistics personnel to screen for and discover prospective talent and lead recruitment at a local university

         Served as the Project Manager for the site s Health and Safety initiative, introduced to 250 union, hourly and salaried; excelled in surpassing an 80% participation goal within two weeks of launch

         Created a new organizational system for hard copy files, a site-wide storage and usage process for all building keys; also used to secure proprietary information and personal employee data

         Developed the Employee Knowledge Center, the new location for all union, contract, benefit/employee information, staff hotline and self-improvement classes

Stream International, Sr. Technical Support Representative (2005 2007)

         Led technical troubleshooting efforts to achieve timely resolution of Priority One issues and escalated client concerns

         Aimed to formulate processes that allowed for improved work within the guidelines set forth in client agreements

         Worked as an effective intermediary for assigned team of 20 hourly employees and senior/executive-level leaders in working with corporate personnel and clients to ensure adherence to proper techniques; inspired and motivated the team to attain peak performance

         Cross-trained with the HR Department to draft a timely interview schedule, update the file storage system and monitor interviewee testing processes

         Achieved the lowest absentee rates in the building during tenure in position

Master of Business Administration, Supply Chain Management and Human Resources Management, Clarkson University

Bachelor of Science, Business Administration, SUNY Potsdam

Associate of Science, Business Administration, SUNY Jefferson

Associate of Science, Mathematics and Science, SUNY Jefferson

Attendee, Global Business Expo in India