Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Inventory Merchandising Retail Store Management Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards New Store Launches Merchandising Visual Merchandising

  Directed day to day merchandising operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels

  Supervised a team of approximately 50 team members throughout 3-5 departments which required providing individualized coaching and feedback along with handling employee relations issues

  Supported several stores which ranged in annual sales of $20 million to up to $90 million with up to 350 team members which included implementing strategies and customer service initiatives

  Awarded the Garden Gold Cup for 3 consecutive years, consistently increased operational sales, and implemented several remerchandising moves throughout several store locations

  Coordinated retail operations within 3 individual stores which included managing receiving, front end operations, cash operations, customer service, bookkeeping, and tool rental

  Supervised teams of up to 90 million associates, oversaw hiring and/or termination logistics, and trained new staff members within various departments

  Designed and implemented innovative strategies which reduced labor hours and increased in-stock position within the store along with creating a successful safety program

  Recognized as Store Manager for several stores which had an annual sales volume of up to $50 million with up to 200 team members

  Reviewed financial metrics within the store, implemented innovative strategies, and consistently turned around under-performing stores

  Led the start-up of a new store which required hiring store staff members, mapping out inventory locations, and merchandising the entire store

  Utilized superior communication abilities to maintain positive relationships with customers and diffuse escalated customer service situations

Additional Experience with Home Depot Includes; Department Manager, and Sales Associate