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Dynamic leader with track record of delivering results available to
support a progressive organization in achieving aggressive
performance goals as an integral Management team member
Profile
Offer extensive management experience in broad customer-focused, service-oriented environments spanning collections, financial services and sales to fire and water restoration, government and retail, illustrating talent for rapidly adapting leadership skills and acquiring new knowledge to thrive in diverse industries
Excel in recruiting, training, coaching, and directing productive teams, with continual focus on optimizing revenue, financial performance and customer satisfaction
Strategically prioritize, plan, coordinate, and manage projects/workflow to maximize productivity, efficiency and use of time and resources in achieving goals
Effective communication and relationship management skills; able to productively interface with staff, cross-functional teams/departments, suppliers, customers, and the public
Proficient in Windows 10/8/7/NT/2000/XP/Professional and MS Office (Word/Excel/Outlook) as well as Adobe Acrobat Professional, QuickBooks Pro2008, Xactimate, and Chronicle 6.7
Professional Background
General Manager, New York City Restoration-NY/Paul Davis Restoration-TX 2008-Present
Steer broad-scope operations spanning human resources, services and financial
Effectively recruit, hire and train new employees as well supervise staff in field; additionally dispatch and inspect emergency fire and water damage cleanup projects
Direct bookkeeper in payroll, accounts receivable and related accounting functions; additionally oversee and collaborate with Collection Department to maximize cash flow and control financial risk as well as oversee and assist Claims Department
Proficiently control equipment and chemicals inventory to meet operational needs
Office Manager, First United Mortgage Services-FL 2002-2007
Effectively managed Customer Service Department along with telemarketers and loan officers on sales floor to achieve revenue production and customer service goals; included recruiting and training new hires
Efficiently maintained files and documentation supporting accurate, timely closings
Collection Assistant Manager, Carico Finance International-FL 1998-2002
Successfully collected up to $90K monthly in delinquent accounts
Actively managed team of 20+ collectors; included recruiting new staff as well as delivering training in FDCPA regulations and compliance along with effective collection and customer service practices
Claims Supervisor (GS-7), Social Security Administration-NY 1995-1997
Expertly investigated and located individuals and contacted officials regarding fraudulent schemes against the government
Proficiently developed and maintained case files of quality documentation supporting future hearings, claims and legal actions
Front End Manager, Waldbaum s Supermarket-NY 1990-1995
Consistently ensured 100% customer satisfaction in managing front end operations
Trained and led team of cashiers; collected daily receivables and secured in vault for armored car pick up
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