- 435 Millwater Ct. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Retail Business Manager ▪ Sales/Customer Service Rep

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 21 years providing high-performance retail sales, customer service, and operations support most recently in the food manufacturing, merchandising industries.

-    Strong dedication to process efficiencies in providing merchandising support and customer service that enable the company to penetrate new markets, develop a strong customer base, and grow the business.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-orxxxxxxnized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Biodata

Nationality: U.S. Citizen

Passport #: _________________Date of Issue: _________________Place of Issue: _________________________

Date of Birth: ______________________Country of Birth: ______________________________

Target Country of Work: _______________________________Visa #:________________________________

Key Expertise

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Tactical & Operations Planning

    Business Development

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Concurrent Project Management

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Promote and sell Frito-Lay s complete line of products to existing accounts at several store locations, communicating with store personnel and working closely with full time Frito-Lay Sales Representatives to achieve sales targets.

    Merchandised Frito-Lay s complete line of quality products to existing accounts in several store locations.

    Provided routine inventory maintenance of greeting card products that involved ordering, restocking, straightening, and orxxxxxxnizing product and displays.

    Responsible for set up and maintenance of seasonal products, processing product returns.

    Processed orders and credit sales via hand held computers.

    Responsible for merchandise inventory management, restocking and accounting for all jewelry items at Target outlets, filing reports, and trading cards and Malt-O-Meal cereal on a monthly basis at same location.

    Provided customer service and sales servicing to various clients as an independent agent for national teleservices companies, maintaining a home-based working environment while meeting or exceeding sales quotas and service quality guidelines.

The Audio Empire Martinez, XXXXXX Office Clerk Jul 2002 Mar 2011

Internal Revenue Service Chamblee, XXXXXX Data Transcriber (Seasonal) Jan 2007 May 2008

U.S. Army Ÿ EVANS, XXXXXX 31R - Multichannel Transmission Systems Operator-Maintainer Nov 1995 Nov 1998

Education & Credentials

    AUGUSTA TECHNICAL COLLEGE Augusta, XXXXXX, USA (Ongoing)

Major: Electronics Technology and Industrial Systems Technology

Professional Training & Certifications

    Microsoft Certified Professional Certification, PC Age Certified IT Career Institute, Parsippany, NJ, USA (2001)

    Electronics Technician, A+ Certified (CompTIA), RETS Institute, Nutley, NJ, USA (2001 Present)