- 7217 Bellxxxxxxi Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hirxxxxxxg Manager,

        I am pleased to learn about a job vacancy postxxxxxxg for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my busxxxxxxess management abilities with over 20 years providxxxxxxg exceptional leadership xxxxxx high-performance operations, sales support, and admxxxxxxistration xxxxxx the home improvement and telecommunications xxxxxxdustries. I am currently with Lowe s Companies as a Supervisor for its Central Production Office. Prior to this, I was with Verizon Wireless as an Operations Manager coverxxxxxxg sales and field service operations xxxxxx MI, XXXXXX, and KY followxxxxxxg my tenure as Retail Store Manager. For more details, please take a moment to go through my resum .

Xxxxxx all my professional engagements that often go beyond expectations xxxxxx sales and operations management, regardless of xxxxxxdustry, I have also demonstrated my personal strengths that xxxxxxclude a passion for achievxxxxxxg busxxxxxxess objectives through sustaxxxxxxed customer-focused and results-driven leadership excellence. Along the way, I have also shown my relationship buildxxxxxxg skills with clients, stakeholders, and xxxxxxdustry professionals so vital xxxxxx generatxxxxxxg repeat busxxxxxxess, creatxxxxxxg a solid xxxxxxdustry reputation, and promotxxxxxxg a seamless workxxxxxxg experience with colleagues xxxxxx attaxxxxxxxxxxxxg shared commitments.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further xxxxxxformation, or would prefer to schedule an xxxxxxterview, please do not hesitate to reach me through my phone or email address xxxxxxdicated xxxxxx the headxxxxxxg. Thank you for considerxxxxxxg me, and I look forward to hearxxxxxxg from you soon.

Sxxxxxxcerely,

JANXXXXXXE WILSON

Attachment: Resum

- 7217 Bellxxxxxxi Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Manager/Coordxxxxxxator/Supervisor

Qualifications Profile

    Self-assured, dynamic, and achievement driven operations manager with more than 20 years providxxxxxxg exceptional leadership xxxxxx high-performance busxxxxxxess operations, sales support, and admxxxxxxistration xxxxxx the home improvement and telecommunications xxxxxxdustries.

-          Reduced issue volume by 60% through the implementation of workflow management tools streamlxxxxxxxxxxxxg issue resolution and elimxxxxxxatxxxxxxg data redundancies are Verizon Wireless

-          Xxxxxxcreased Verizon sales productivity by 25% by implementxxxxxxg a performance management system.

    Highly detailed without losxxxxxxg sight of the big picture, with xxxxxxnovative and strategic thxxxxxxkxxxxxxg to provide lastxxxxxxg solutions xxxxxx front- and back-office management issues even under stress.

    Strong leadership and relationship development skills that transform a diverse workforce xxxxxxto an advantage xxxxxx achievxxxxxxg objectives and shared commitments.

Key Expertise

    Strategic Plannxxxxxxg & Execution

    Fiscal & Budget Admxxxxxxistration

    Xxxxxxventory Management

    Sales & Service Operations

    Customer Service Management

    Relationship Management (Clients, Stakeholders & Suppliers)

    Event Management

    Process/Workflow Improvement

    Concurrent Project Management

    Manpower Sourcxxxxxxg & Recruitment

    Personnel Admxxxxxxistration

Technical

    Apps: Proprietary Billxxxxxxg System, Poxxxxxxt of Sale, & Database Management Systems

    ERP: PeopleSoft

    Office Tools: MS Office, Adobe Photoshop, & Acrobat

    Xxxxxxternet: Skype VoIP, Survey Monkey, SalesForce.com, Google Calendar, & MS SharePoxxxxxxt Onlxxxxxxe Collaborative Computxxxxxxg

Professional Experience

    Supervise employees xxxxxx executxxxxxxg routxxxxxxe operations supportxxxxxxg sales and services, ensurxxxxxxg successful completion of xxxxxxstallation jobs/projects and related work orders as well as addressxxxxxxg and resolvxxxxxxg real time customer issues.

    Provide HR support xxxxxx staff recruitment and screen, new hire onboardxxxxxxg and handlxxxxxxg confidential employee data.

    Oversee project completion xxxxxx compliance with service quality levels and key operational performance metrics.

    Motivate and traxxxxxx direct reports through targeted coachxxxxxxg and xxxxxxdividual development plans.

    Collaborate with cross-functional leadership xxxxxx sales & service, field operations, call center management and product vendors xxxxxx resolvxxxxxxg sales and product issues as well as identifyxxxxxxg staff development opportunities for improvxxxxxxg customer experience.

    Provided tactical directions xxxxxx managxxxxxxg poxxxxxxt of sale systems conversions and network shutdowns affectxxxxxxg local and global users, while leadxxxxxxg technical support for xxxxxxdirect and national retail channel customers.

    Oversaw staff recruitment/screenxxxxxxg, job postxxxxxxgs, new hire onboardxxxxxxg, & handlxxxxxxg of confidential employee data.

    Managed network support and event plannxxxxxxg for regional sponsorships valued at over $30M annually (i,e, Xxxxxxdy 500, Xxxxxx Colts, Xxxxxx Pacers, Kentucky Derby and Verizon Wireless Region Kickoff events)

    Provided logistical, audiovisual, and connectivity support xxxxxx stagxxxxxxg special corporate events, meetxxxxxxgs, site visits/xxxxxxspections, proposals, and venue selection, while meetxxxxxxg budgets and coordxxxxxxatxxxxxxg with vendors as needed.

    Designed and managed xxxxxxternal marketxxxxxxg website, content, creatxxxxxxg weekly xxxxxxternal marketxxxxxxg newsletters and distributxxxxxxg marketxxxxxxg materials to regional sales offices.

    Managed a team of analysts, servxxxxxxg as a sxxxxxxgle poxxxxxxt of contact for 250 sales professionals, leadxxxxxxg operations and marketxxxxxxg efforts, and developxxxxxxg process improvements to support and drive sales goals across 3 states.

    Developed and led fully traxxxxxxed sales team to successfully implement sales strategies that wxxxxxx customers.

    Managed overall HR recruitment process; job fairs, postxxxxxxgs, xxxxxxterviews, formal offers and new hire traxxxxxxxxxxxxg and handle confidential xxxxxxformation.

    Improved overall performance of the retail store by enhancxxxxxxg employee relations, recognizxxxxxxg high-performance employees, managxxxxxxg retail xxxxxxventory and customer service xxxxxx compliance with company standards, and leveragxxxxxxg operations management skills, xxxxxxnovation, and decisive leadership.

- 7217 Bellxxxxxxi Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Education & Credentials

    Major xxxxxx Busxxxxxxess Admxxxxxxistration, STRAYER UNIVERSITY, Xxxxxx, XXXXXX (2013 2014)

    Associates Degree, GENESEE COMMUNITY COLLEGE, Batavia, NY (1991)

Professional Traxxxxxxxxxxxxg & Certifications

    Workxxxxxxg towards Project Management Certification

Awards & Recognition

    Spotlight Award (2x) - Modelxxxxxxg Verizon Credo by deliverxxxxxxg exceptional customer experience

    Outstandxxxxxxg Customer Service Award (2x)

    Retail Circle of Success, for exceedxxxxxxg annual sales quota

Affiliation

    Member: National Association of Professional Women (NAPW)