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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Proficient, accomplished Finance professional seeking to apply comprehensive skill sets, history of successful business efforts and years of experience to a rewarding new role.
Profile
Skilled in account management, vendor support, customer service, organizational collaboration, staff leadership, problem resolution, communications, operations management and analysis.
Member of National Association of Credit Managers.
Highly experienced in ERP, ROI studies, expense analyses, AR, AP, reporting and budgeting.
Proficient in collections, skip tracing, risk management, dispute resolution and investigations.
Holder of Certifications from Society for Human Resource Management and as ETA Payment Professional.
Bachelor of Science degree in Operations Management.
Superior proficiency in MS Office Suite, SharePoint, AS400 and CUBS software applications.
Professional Background
Credit Manager, Sysco, Oxnard, CA 2015 - Present
Knowledgeably direct staff of five and collaborate with company sales personnel, suppliers & clientele.
Conduct detailed analysis of each customer's financial status and ability to satisfy debt.
Skillfully oversee Accounts Receivable & Payable and implement innovative credit, audit & tax policies.
Author comprehensive UCC filings, legal documentation, ad hoc reports and research on clients.
Prepare informative forecasts, revise procedures for efficiency and boost BPDSO & DSO metrics.
Effectively negotiate with debtors to secure payments and ensure accuracy of charges & chargebacks.
Director of Operations, American Recovery Services, Inc., Thousand Oaks, CA 2004 - 2015
Authoritatively supervised numerous Center Managers, Division Managers, Lead Collectors and Collectors.
Expertly managed financial recovery operations, collaboration with third parties and multiple business units.
Hired, instructed, oversaw, assisted, professionally developed, disciplined, promoted and if necessary terminated staff.
Skillfully collaborated with Merchant Services to resolve chargebacks, disputes, fraud and verifications.
Knowledgeably instituted and drove attainment of superior quality assurance standards via call monitoring, auditing & personnel coaching.
Conducted comprehensive analysis of each debtor, approved settlements & payment plans and prepared reports.
Effectively established, built and nurtured effective, mutually-beneficial relationships with clients.
Promoted from Lead to Unit Manager to this role within one year for exemplary performance and results.
Diligently ensured compliance with all government regulations and accepted industry standard practices.
Yyyyyy x. yyyyyy
Page Two
Education
DeVry University, Sherman Oaks, CA
Bachelor of Science - Operations Management, 2008
Certification - Society for Human Resource Management
Certification - ETA Payment Professional
Other Background
Assistant Brands Manager, Gap, Ventura, CA 2011 - 2016
Customer Service Associate II and Claims Adjuster II, Blue Cross of California, Camarillo, CA 2002 - 2004
Customer Service Representative, Harbor Freight Tools, Camarillo, CA 2002
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