Hospitality Sector Management Professional, with in-depth and long-term experience in providing outstanding customer support and service, seeking a challenging assignment

  Award-winning, long-term involvement in food service and customer hospitality while providing exceptional support for community-wide actions that meet needs of multiple sectors; work closely with United Way, County Food Safety Council, children s food programs, Women s Back-to-Work program and Meals on Wheels, among others

  Continually utilize well-honed capabilities in organizational management, personnel leadership, team building and time management as well as extra-ordinary strengths in interpersonal relationship development toward identifying customer goals and expectations and successfully meeting/exceeding them

  Expertise in identifying customer base and consistently providing services in line with surfaced wants/needs; utilize exceptional people skills as well as marketing and promotion activities toward maintaining highly loyal base while developing and expanding customer market share

  Experienced in managing multi-site operations and planning and facilitating specialty events and activities; skilled in motivating and training staff personnel to meet highest standards of service delivery

Retail Manager

Aramark St. Joseph s University, Philadelphia, PA 2017 Present

         Hold comprehensive management responsibilities for overseeing ten individual operating locations and the work performance of 126 employees/supervisors realizing $4M+ in annual sales based on weekly volume of 15,000 customers; provide inventory management/tracking of over 1,000 items and expertly manage costs of food and labor.

         Continually ensure stringent compliance with all City Health Inspections as well as strict corporate operating procedures and protocols, mitigate/remediate any personnel issues or problems, address salary-related situations, assure adherence to all corporate performance requirements and standards, and manage in alignment with union rules/procedures.

FOH Manage

California Pizza Kitchens (CPK), Pleasanton, CA 2015 - 2017

         Expertly oversaw all FOH operations for this company premier location while also serving as lead Trainer for new managers being groomed to manage organizational units at 250 locations; also utilized marketing expertise to develop promotional activities for various events and fundraisers.

         Maintained currency with all menu offerings, consistently monitored/enforced health, safety and sanitation standards, and regularly provided relevant training for employees; also established coordination of FOH/BOH activities, managed daily line checks and maintenance log, and led pre-shift meetings.

         Administratively was responsible for hiring individuals, scheduling work assignments and, when necessary, terminating employees; proficiently managed full-scope closing procedures along with secure, accurate handling of high-volume financial transactions.

Owner/Operator

Salem City Caf , Salem, NJ 2007 - 2014

         For this four-star, award-winning restaurant, held comprehensive management responsibilities including developing/assessing new menu items and interviewing/hiring/training/coaching/scheduling 30-person staff, including teaching on all Serv-Safe processes/procedures.

         Continually focused on the importance of maintaining exceptionally positive guest relations and interaction, and consistently interacted with guests to resolve any issues/problems to ensure a fine dining experience as well as customer retention/repeat patronage.

         Directly oversaw Caf s two separate event venue areas utilized for weddings, birthdays and other celebrations and events, often with up to 100 attendees; for off-site events have directed and facilitated services for up to 200 individuals, including annual Galas sponsored by the local community college.

         Provided full-life-cycle management for client events including developing pricing/quotes, planning meals, authoring contracts, inspecting venue, ensuring continual process QA, sending follow-up Thank You notes and developing event response surveys.

         Established sales and operating standards and skillfully leverage established relationships with community leaders and organizations to market and grow catering side of enterprise; also continually ensured compliance with all prevailing and governing health code regulations.

Walnut Hill College, Restaurant School, Philadelphia, PA, 2004-2006

Restaurant Management

Summa cum Laude Graduate

Serv-Save Manager Certified

Foundation Board of Salem County VoTech School, 2010-2014

Board of United Way of Salem County

Women s Leadership Council United Way

Chair of Salem Beautification Program

Salem County Food Safety Council, 2014

Farm to Fork Program for Children in Salem County, 2013

Women s Back to Work Program Etiquette and Culinary Classes, 2012 2013

Meals on Wheels

Celebrating Women in Business Certificate of Accomplishment, May 2013

Charles J Peterson Award 2010 Accomplishments in Salem County

Department of Economic Development & Tourism Award 2009 Salem City Caf

2009 Best of Salem County Salem City Caf Lunch and Dinner

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am currently seeking to utilize my in-depth hospitality management experience in a challenging assignment

and am submitting my resume for your review. My focus is on employing my expertise toward successfully meeting the multiple requirements involved in Hotel Management, within the Nursing Home sector or in supporting the work of the Michael s Giving H.A.N.D. organization, to which hold a deeply personal connection and commitment.

As demonstrated in the accompanying resume, I have held multiple assignments in the food and beverage service arena, including over seven years as the Owner/Operator of an award-winning restaurant and special event venue. In this and other involvements I have held management responsibilities for overseeing operations, personnel leadership and training, procurement and facilities management, as well as developing marketing and promotional planning and meeting budgetary parameters.

In my current assignment for Aramark St. Joseph s University in Philadelphia, PA, as Retail Manager, I am tasked with comprehensive management responsibilities in overseeing ten separate operating locations and the work performance of 126 personnel in realizing over $4M in annual sales with a weekly volume of 15,000 customers. Additionally, I skillfully manage and track inventory of over 1,000 items while controlling food and labor costs. I am responsible for assuring compliance with all health inspections and regulatory codes as well as corporate performance requirements and standards, dealing with any personnel-related issues, and ensuring alignment with union rules and procedures.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.

In advance, I thank you for your time and consideration.

Sincerely,

Yyyyyy x. yyyyyy

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