Business Professional, with long-term, multi-facetted experience and capabilities, seeking to

utilize Operations Management, Sales, Marketing and Personnel Oversight

capabilities in a challenging assignment

Organizational Excellence ~ Problem Identification and Resolution ~ Budgeting ~ Accounts Payable/Accounts Receivable ~ Organizational Restructuring ~ Multi-Unit Leadership ~ Policy/Procedure Development ~ Inventory Control ~ Vendor Interface ~ Customer Satisfaction ~ Personnel Supervision ~ Cross-Functional Team Management ~ Management of Large Cash/Check Deposits ~ Active Listening

Microsoft Office Suite Proficiency

  Long-term career background in food sales and service, consultative advisement retail management and Real Estate sales sectors; proven success in directing staff personnel, identifying and resolving broad array of problems/issues and providing leadership and direction to multiple-unit organization

  Outstanding skills in spearheading crucial sales activities toward achieving/surpassing goals as well as performing outstanding team development and oversight; skilled in developing exceptional advertising/marketing concepts and activities

  Direct wide array of Operational Management functions including providing crucial training toward delivering world-class customer service, continually developing organizational policies and procedures and designing/implementing structured compensation tier program

  Continually utilize excellence in merchandise and inventory control to drive organizational profitability; adapt quickly to difficult situations and employ outstanding strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies; work closely with vendors and conduct in-depth negotiations resulting in positive contractual arrangements

  Excellent budget administration capabilities including overseeing multiple aspects of Accounts Receivable/Accounts Payable and payroll

  Continually provide volunteer support for wide-ranging fund raising and children s sports/school events

The Spotted Cow, Adrian, MI 2009 Present

General Manager

         For this three-unit specialty/fast-food restaurant operation effectively meet multiple, comprehensive management responsibilities including ensuring that cleanliness and hygiene levels meet/exceed all company as well as regulatory agency requirements and products align with highest organizational quality standards; additionally, continually update computerized systems with new pricing and menu items.

         Proficiently manage inventory and perform all vendor interaction, skillfully negotiating positive contractual arrangements that assure acquisition of exceptional products at the best possible/reduced pricing levels.

         Designed and implemented policy/procedure guide in support of improving employee retention rates as well as serving as a framework for providing highest levels of customer service and assuring maximum satisfaction; address customer issues/concerns with a consistent focus on remediating problems and maintaining customer loyalty.

         Perform multiple budget/payroll actions including managing Accounts Payable/Accounts Receivable; also designed and implement a structured compensation tier payroll program.

~continued on page two~

Foundation Realty, Adrian, MI 2004 2009

Realtor

         Provided strong, supportive interface for clients; continually advised on market conditions regarding residential/land markets including counseling on multiple aspects of short sales.

         Diligently compiled information on property listings in line with surfaced requirements/ wish list items as well as available financial resources.

         Provided outstanding client service and subject matter expertise which resulted in developing exceptional relationships with client base, extraordinarily high referral rates and excellent feedback from previous clientele; also designed and utilized key realtor and buyer incentive programs, employed various professional advertising/marketing strategies and products, and drove crucial strategic interaction with agents, builders and buyers.

         Was strong advocate of many regional builders and included them in referral network; successfully developed exceptional rapport with custom builders to support mutual growth/expansion and continually involved and referred custom builders to clientele when showcasing houses/building plots.

         During sales process, assured on-going communication with home owners regarding home loans and consistently followed-up on all processes; showed residential properties, explained features and benefits, negotiated contracts and interfaced with involved parties including lenders, attorneys and inspectors.

         Highly experienced in producing all needed documentation; authored contract documents, purchase agreements and closing statements, ensuring that all legal requirements were met within required timeframes; also assisted in developing marketing materials for properties.

Baker Construction, Adrian, MI 2006 2008

Design Room Sales Person

         Worked closely with customers, assisting with important decision-making regarding selecting siding, roofing, cabinets and countertops, among others items/systems, to assure compatibility of choices within budget parameters.

         Regularly visited home/building sites to assure that customers were satisfied with their decisions and installation performance and continually interfaced with builders, loan officers and realtors to assure smooth progress.

         Ensured continual communication among all involved entities including keeping sub-contractors informed as to all upgrades and change orders; prepared required documentation and distributed it as needed, and was consistently available to answer all questions.

         Also managed pricing/price changes and conducted important open house activities for potential buyers at model homes.

Owens Community College, Toledo, OH

Business Management Studies