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Yyyyyy x. yyyyyy

- 1300 S Xxxxxx Ridge Rd 406 Ÿ Xxxxxx, VA xxxxxx ( (xxx-xxx-xxxx *


Conference Sales Manager (Hotel)

Qualifications Profile


    Self-assured and results-driven management professional with more than 16 years providing sales and rentals administration, customer service, and operations support in the property management, healthcare, and airline sectors.

-    Proven dedication to process efficiencies in delivering outstanding customer services that create brand loyalties and business growth, regardless of industry.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

    Marketing & Sales

    Hospitality Sales Management

    Event Management

    Property Sales and Lease Administration

    Airline Airport Service Support

    Multiple Account Management

    Customer Service Management

    Business Development

    Process/Workflow Improvement

    Profitability Management

    Staff Supervision & Training

    Relationship Management (Clients, Tenants, Public, & Suppliers)

    Multilingual in English, Dutch Somali


    Apps: Book 4 Time, SpaBizz, ESS, Sabre, SHARES, Adaco and MRI

    Productivity Tools: MS Office


Professional Experience


Equity Residential Xxxxxx, VA

Archstone Apartments Xxxxxx, VA

Leasing Consultant Oct 2011 Feb 2017

    Built sustainable working relationships with clients and residents, encouraging high retention rates that maintained continuous revenue streams for the leasing business.

    Processed and verified tenant applications in a timely manner increasing the likelihood of successful rental closure, welcoming pre-qualified tenants, conducting apartment tours that highlighted features and benefits of the property, and following up with prospective tenants.

    Collected application fees and lease deposits, posting accurate records of all financial transactions, assisting with office management in organizing resident files.

    Coordinated move-ins and move-outs, overseeing property maintenance, issuing work order requests, and ensuring tenant satisfaction with property facilities.

Elizabeth Arden Red Door Spas Washington, DC Acting Assistant GM /Guest Service Lead Oct 2008 Aug 2011

    Managed monthly retail sales against budgets, scheduling tasks of all team members to ensure optimum resource utilization, managing supply inventories, and ensuring compliance with company policies and procedures.

    Provided customer service, overseeing guest check-in and out, booking guest appointments, managing cash payments, and providing HR support in developing new hires reach productive potential.


I-SPA at the Willard Intercontinental Ÿ Washington, DC Spa Receptionist Aug 2007 Jul 2010

    Responsible for meeting and welcoming guests, scheduling and booking guest appointments, overseeing event decorations, organization and ambiance improvement, conducting group tours and wedding appointments, resolving guest complaints, and responding to high-volume phone calls.


US Airways Ÿ Washington, DC Ticket Agent Jun 2003 Jun 2007

    Provided customer service to passengers covering flight reservations and ticketing, airport check-in, pre-departure announcements, rerouting, and boarding gate management.


Voicestream Ÿ Washington, DC Customer Representative Jun 2000 May 2003

    Responsible for maintaining customer service, activating phone accounts, motivating and training staff, managing cash and lease agreements, and overseeing inventory management and merchandise order processing.


Education & Credentials


    B.A. in Interior Design, THE ART INSTITUTE OF WASHINGTON Washington, DC (2016)

Awards & Recognition

    Excellence in Sales and Customer Service Award, Northeast Region (2014), (2x, 2015), (2x, 2016)

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