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Data Security ~ Data Mining ~ Quality Assurance ~ System Testing

Requirements Gathering ~ Risk Management ~ Fraud Prevention

         Esteemed Subject Matter Expert (SME) for Europay MasterCard Visa chip and PIN technology, ATM/debit card authorization platforms, online banking / bill payment solutions, and information security risk and fraud.

         Excel at systematically conducting complex business analysis and translating needs into robust, end-to-end solutions.

         Strategically collaborate with stakeholders to explore operational needs, assess requirements, and clearly define functional and technical specifications.

         Well-versed in Waterfall, Agile, and Iterative development methodologies throughout SDLC.

         Proven success in testing, verifying, and deploying enterprise solutions which significantly enhance data security, business continuity, quality control, and customer satisfaction.

         Solid ability to partner with all levels of management, peers, and technical specialists to expedite project success.

         Adept at analyzing, creating and implementing test plans, use cases, and test scripts.

         Highly regarded for talents in prioritizing, planning, and steering projects to maximize use of resources, boost efficiencies, and deliver highest quality of products without defects.

HSBC Bank (via Capco), 2014 to Present

Sr. Business System Analyst ATM Debit Authorization

         Seamlessly implement chip and PIN for ATM and Debit card portfolio by upgrading legacy system from CICS to Tandem via Base24.

         Prepare Business Requirements Documents (BRDs), determine functional specification in concert with software engineers, and formulate test plan, use cases, and test scripts.

         Join forces with HSBC s offshore team and card vendors to execute comprehensive chip and PIN testing.

HSBC Bank, 1993 to 2014

Sr. Business System Analyst Core Banking (2012 to 2014)

         Headed team in smoothly transitioning 13 systems (e.g. Anti-Money Laundering (Norkom), Customer and Transaction Sanctions Scanning) from legacy mainframe to HUB.

         Authored BRDs for all 13 systems and charged with review and sign-off for 13 functional specifications submitted by software engineers.

Sr. Business System Analyst Quality Assurance (2009 to 2012)

         Critically evaluated test cases for accuracy and completeness and performed in-depth data mining to correspond test data with proper test cases.

         Closely monitored test environments and projects to detect overlaps in code deployment.

         Inputted defects into Quality Center tracking tool to facilitate swift resolution and provided system training to testers.

Continued ►

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Sr Business System Analyst Internet Banking (2006 to 2009)

         Captured considerable cost savings by spearheading migration of online Bill Pay service from vendor product to in-house solution.

         Effectively guided test team through complex testing for consumer accounts and commercial loans (AFS).

         Authorized all test plans, use cases, and scripts, and proficiently managed all defects through to timely resolution.

         Played an integral role in Internet Banking channel s platform conversion to digital (2^nd generation).

         Established test data warehouse to markedly enhance access to commonly requested test data for all development environments.

Sr. Analyst Information Security and Risk (2004 to 2006)

         Reviewed, ensured, and validated application security process across all new projects to identify and mitigate risks related to bank s infrastructure.

         Monitored, enforced, and maintained rigorous security standards and policies, and conducted onsite data center assessments at offsite vendor locations to verify security of HSBC data.

         Analyzed, structured, and implemented extensive security risk assessment process to safeguard data, assets, and technology.

Sr. Analyst Network Control Center (2000 to 2004)

         Delivered broad-based technical support within global data center and handled crisis calls as needed.

         Methodically performed regular network maintenance and disaster recovery exercises according to company policies and procedures.

         Orchestrated system upgrade from Token Ring to Ethernet and played an instrumental role in high-impact project to bring branches and ATMs online remotely.

Predictive Dialer Operator (1998 to 2000)

         Administered Predictive Dialer systems and technology for Collections and Marketing departments.

         Resourcefully devised proactive dialing strategies and parameters to optimize contact with customers, and instructed staff in associated techniques and procedures.

         Generated sophisticated Crystal Reports using SQL to track and document key performance metrics.

Section Coordinator (1997 to 1998)

         Trained, coached, mentored, motivated, and supervised large group of collections associates.

         Closely monitored employee performance to ensure strict quality control and conducted ongoing evaluations to provide constructive feedback and optimize staff morale and productivity.

Prior Roles with HSBC:

Fraud Analyst (1995 to 1997)

Collections Specialist (1993 to 1995)

Agile Training, HSBC

Project Management Professional (PMP), PMI

Information Security Essentials, SANS Institute

Network+ and TCP/IP, IKON Technical Solutions