Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●


Business Analyst with 20+ years experience in Financial Services/Banking industry

Data Security ~ Data Mining ~ Quality Assurance ~ System Testing

Requirements Gathering ~ Risk Management ~ Fraud Prevention




         Esteemed Subject Matter Expert (SME) for Europay MasterCard Visa chip and PIN technology, ATM/debit card authorization platforms, online banking / bill payment solutions, and information security risk and fraud.

         Excel at systematically conducting complex business analysis and translating needs into robust, end-to-end solutions.

         Strategically collaborate with stakeholders to explore operational needs, assess requirements, and clearly define functional and technical specifications.

         Well-versed in Waterfall, Agile, and Iterative development methodologies throughout SDLC.

         Proven success in testing, verifying, and deploying enterprise solutions which significantly enhance data security, business continuity, quality control, and customer satisfaction.

         Solid ability to partner with all levels of management, peers, and technical specialists to expedite project success.

         Adept at analyzing, creating and implementing test plans, use cases, and test scripts.

         Highly regarded for talents in prioritizing, planning, and steering projects to maximize use of resources, boost efficiencies, and deliver highest quality of products without defects.


Professional Experience


HSBC Bank (via Capco), 2014 to Present

Sr. Business System Analyst ATM Debit Authorization

         Seamlessly implement chip and PIN for ATM and Debit card portfolio by upgrading legacy system from CICS to Tandem via Base24.

         Prepare Business Requirements Documents (BRDs), determine functional specification in concert with software engineers, and formulate test plan, use cases, and test scripts.

         Join forces with HSBC s offshore team and card vendors to execute comprehensive chip and PIN testing.


HSBC Bank, 1993 to 2014

Sr. Business System Analyst Core Banking (2012 to 2014)

         Headed team in smoothly transitioning 13 systems (e.g. Anti-Money Laundering (Norkom), Customer and Transaction Sanctions Scanning) from legacy mainframe to HUB.

         Authored BRDs for all 13 systems and charged with review and sign-off for 13 functional specifications submitted by software engineers.


Sr. Business System Analyst Quality Assurance (2009 to 2012)

         Critically evaluated test cases for accuracy and completeness and performed in-depth data mining to correspond test data with proper test cases.

         Closely monitored test environments and projects to detect overlaps in code deployment.

         Inputted defects into Quality Center tracking tool to facilitate swift resolution and provided system training to testers.


Continued ►



Page 2 of 2


Sr Business System Analyst Internet Banking (2006 to 2009)

         Captured considerable cost savings by spearheading migration of online Bill Pay service from vendor product to in-house solution.

         Effectively guided test team through complex testing for consumer accounts and commercial loans (AFS).

         Authorized all test plans, use cases, and scripts, and proficiently managed all defects through to timely resolution.

         Played an integral role in Internet Banking channel s platform conversion to digital (2nd generation).

         Established test data warehouse to markedly enhance access to commonly requested test data for all development environments.


Sr. Analyst Information Security and Risk (2004 to 2006)

         Reviewed, ensured, and validated application security process across all new projects to identify and mitigate risks related to bank s infrastructure.

         Monitored, enforced, and maintained rigorous security standards and policies, and conducted onsite data center assessments at offsite vendor locations to verify security of HSBC data.

         Analyzed, structured, and implemented extensive security risk assessment process to safeguard data, assets, and technology.


Sr. Analyst Network Control Center (2000 to 2004)

         Delivered broad-based technical support within global data center and handled crisis calls as needed.

         Methodically performed regular network maintenance and disaster recovery exercises according to company policies and procedures.

         Orchestrated system upgrade from Token Ring to Ethernet and played an instrumental role in high-impact project to bring branches and ATMs online remotely.


Predictive Dialer Operator (1998 to 2000)

         Administered Predictive Dialer systems and technology for Collections and Marketing departments.

         Resourcefully devised proactive dialing strategies and parameters to optimize contact with customers, and instructed staff in associated techniques and procedures.

         Generated sophisticated Crystal Reports using SQL to track and document key performance metrics.


Section Coordinator (1997 to 1998)

         Trained, coached, mentored, motivated, and supervised large group of collections associates.

         Closely monitored employee performance to ensure strict quality control and conducted ongoing evaluations to provide constructive feedback and optimize staff morale and productivity.


Prior Roles with HSBC:

Fraud Analyst (1995 to 1997)


Collections Specialist (1993 to 1995)


Professional Development


Agile Training, HSBC


Project Management Professional (PMP), PMI


Information Security Essentials, SANS Institute


Network+ and TCP/IP, IKON Technical Solutions


<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If Youíre Not Working In 60 Days Or Less,
Weíll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.