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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Highly Qualified, Multi-Credentialed, Results-Centric Leader Committed to Exceeding Billion-Dollar Objectives
Commercial Insurance ￨ Commercial Underwriting ￨ Marketing ￨ Operations Management
Team Building ￨ Training / Development ￨ Workflow Prioritization ￨ Policy / Procedure Adherence
Domestic / International Accounts ￨ Commercial Casualty ￨ Sales ￨ Negotiations ￨ Financial Evaluations
Strategic Analysis / Planning ￨ Trends Tracking ￨ Regulatory Compliance ￨ Customer Service ￨ Client Relations
Highly Accomplished Leader who makes sound decisions to reflect positively on specialty / professional lines, underwriting, and client services initiatives in alignment with a company s vision, value, and goals. Current PMP Candidate who offers solutions-focused critical thinking for insightful, change-oriented results. Visionary Self-Starter who rises above insurance / underwriting challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Lean Six Sigma Black Belt who develops synergistic relationships with cross-geographical executives, multidisciplinary teams, and customers, and who leads ambitious, growth-oriented staff by example and with ethics and integrity to optimize success.
Professional Lines Division Program Operations Manager
Vice President (2017 Present)
Capitalize on the opportunity to lead forward-thinking pipeline management for program business, including assisting with initial assessment of opportunities, as well as setting up and coordinating programs due diligence and evaluation. Ensure all programs are approved at the appropriate level with documentation at each sign off, and enxxxxxxge among Axis resources to evaluate and / or understand critical program nuances. Execute lexxxxxxl contracts and guarantee internal resources understand document details. Collaborate and partner with Segment Leaders to document timelines and service standards for program business.
Conceptualize, develop, and disseminate a program implementation plan.
Direct routine meetings to ensure role clarity, task delivery, and timelines are met.
Develop and document onboarding of programs process for Professional Lines Division.
Coordinate and lead resources to address upstream and downstream decision implications.
Underwriting & Client Services Specialty Division
Vice President (2012 2017)
Strategically steered a top-performing Underwriting Services Team that supported $700 million in existing business with growth objectives of $1 billion by the year 2020. Expertly developed target operating models for Property, General Liability, and Excess Casualty. Collaborated with teams to develop a Commercial Lines Department Manual that supported all lines of business relative to admitted / non-admitted business for all Specialty Division lines of business. Managed budgeted resources by anticipating expenditures and accurately forecasting resource needs and costs. Documented and implemented processes for underwriting activities.
Revised operating models for business segments by leading change management.
Met with segment leaders to develop collaborative efforts around service initiatives.
Delivered regular feedback and mentored key staff for upward orxxxxxxnizational mobility.
Structured and documented work processes for Support Team across lines of businesses.
Improved speed, quality, and efficiency of work performed by developing and enhancing processes.
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Underwriting & Client Services Specialty & ProLines Division
Supervising Team Lead ￨ Assistant Vice President (2007 2012)
Spearheaded synergistic team recruitment, hiring, training, coaching, mentoring, and management of a team of Underwriting Support staff for Specialty and Professional Lines Divisions, including optimizing use of resources to achieve goals by planning and prioritizing workflow and processes to exceed daily objectives. Liaised among Underwriting leaders to develop position descriptions to accommodate support services client-facing activities. Continually achieved corporate mission statements relative to customer service, expenses, and overall quality.
Personally mentored and developed future leaders within support services.
Developed process maps for each business process by line of business and activity.
Structured and developed department-wide manuals across both insurance segments.
Led operations across 4 major cities, including overseeing Team Leads and their key staff.
Developed qualitative and quantitative quality review programs for both insurance divisions.
Aligned orxxxxxxnization-wide profitability by leading multi-region and commercial peer collaborations.
Specialty & Professional Lines Division
Team Leader (2005 2007)
Played a vital role in directing a results-generating Underwriting Support staff across all lines of business within a fast-paced Alpharetta office, including handling all recruiting, hiring, training, mentoring, review, and management of teams. Promoted operational excellence encompassing compliance with segment and company policies, standards, and regulatory and statutory requirements. Collaborated with additional regions and commercial peer leadership groups to guarantee alignment and profitability across the orxxxxxxnization.
Built and sustained a high-performing culture inspiring employee commitment.
Achieved corporate mission relative to customer service, quality, and expenditures.
Continually complied with company standards by directing workflow processes and procedures.
Bachelor of Science in Business Management
Undergraduate Sociology Studies
Lean Six Sigma Black Belt (AMA ￨ Since 2015)
Introduction to Property & Liability Insurance (IIA)
Project Management Professional (PMP ￨ Projected 2017)
Fellow of the Society of Insurance Leaders (AMA ￨ Since 2017)
Chartered Insurance Operations Professional (AMA ￨ Since 2013)
Commercial Property ￨ Corporate Mentoring Program (Axis Insurance ￨ 2017)
Financial Evaluation Seminars & Workshops ￨ Professional Sales Negotiations Workshops
Commercial Casualty Training
Excess, Primary, Auto, Workers Compensation, Crime, Package Underwriting
Strategic Thinking Symposiums, Seminars & Workshops
Team Building, Time Management, Coaching, HR Management, Analytic Development, Process Design
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