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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
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Profile of Qualifications
Demonstrated sharp business acumen in effectively supporting operations, with administrative responsibilities ranging from composing and producing quality communication materials through maintaining information systems and handling inbound phone calls.
Extensive experience maintaining quality assurance throughout daily billing and collection operations.
Dynamic interpersonal communication skills, instrumental to cultivating positive relationships with customers, staff members and upper level management.
Key Areas of Expertise
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Accounting Medical Coding Collections
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Organizational Management Accounts Payable Scheduling |
Customer Service Billing Regulatory Compliance |
Technical Proficiencies
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Lotus 1-2-3 SAP QuickBooks |
AS 400 Misys Tiger CACS |
UAD Timberline MS Office Suite
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Professional Synopsis
Navy Federal Credit Union, Pensacola, FL; Delinquency Control Counselor III 2009-Present
Maintain quality control throughout day-to-day operations, focusing primarily on delinquent accounts.
Utilize aggressive negotiation tactics to obtain overdue funds and increase company revenue.
Relay financial status to appropriate upper level management.
Floyd Brothers Construction, Pensacola, FL; Accounts Payable Analyst 2007-2008
Leveraged strong interpersonal and negotiation skills to acquire past-due funds.
Ensured accuracy throughout all vendor invoice processing, accounts payable reporting and purchase order management.
Generated thorough weekly, monthly and annual reports to convey current status.
CHCS Services, Pensacola, FL; Reconciliation Analyst 2005-2007
Utilized strong knowledge of Medicare Part D to complete day to day processes.
Maintained regulatory compliance throughout financial operations, critical to optimizing efficiency.
Pace Blvd. Family Practice, Pensacola, FL; Insurance Specialist 2002-2005
Demonstrated an in depth understanding of ICD9, CPT and HCPCS billing and coding.
Ensured accuracy throughout all insurance verification and patient record management.
Leveraged strong interpersonal communication skills to resolve inquiries and provide excellent service.
Previous Positions:
Neal Clinic, Pensacola, FL; Insurance Billing Specialist 2000-2002
Sacred Heart Hospital, Pensacola, FL; Registrar: Outpatient Billing, ER & Diagnostic 1990-2000
Education & Professional Development
Master of Public Administration, Troy University, Troy, AL, November 2004
Bachelor of Science, Dean s List, Troy State University, Troy, AL, December 2002
Heart of Excellence Representative
Pi Alpha Honor Society Member
Board of Directors TEMPP Member
Teen Empowered Mentoring Parent Program Member
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