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Mark Stutzmann

- 79 Capital Heights Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my baccalaureate degree in B.A. in Psychology, Minor in Philosophy and focused experience in people resource management, healthcare, and case management with more than 4 years in the social housing, community services, and health & fitness sectors. I am currently with Acacia Network Housing in the Bronx, XXXXXX working as Senior Case Manager after going through the ranks starting as an intern in 2013. Prior to this, I was a Swim Instructor at the Nations Capital Swim Club in Washington, DC. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies dealing with social and healthcare service to various groups in the community, I also bring to the table my personal strengths that include a passion for achieving organizational objectives through sustainable people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through axxxxxx of my contact points indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Mark Stutzmann

- 79 Capital Heights Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


HR Administration


Qualifications Profile


    Self-assured and results driven solutions provider in the fields people resource management, healthcare, and case management, with more than 3 years in the housing, social services, and health & fitness sectors.

-    Managed people-centric cases that bridge community services to within reach of various social and ethnic groups in addressing social housing and healthcare needs.

-    Developed and executed plans, programs and solutions that supported social and healthcare advocacies, addressing the needs of disadvantaged individuals and families, while ensuring compliance with government regulations and compaxxxxxx policies.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise



    Healthcare & Social Service Operations Management

    Planning & Execution

    Program/Project Management

    Process/Workflow Improvement

    Relationship Management (Clients, , Public, Government & Suppliers)

    Inter-Office Coordination

    Policies & Regulatory Compliance


    Case Management

    Mental Healthcare Support

    Emergency & ICU Care

    Intervention Planning

    Substance Abuse Rehabilitation


    Staffing and Onboarding

    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Apps: DHS CARES

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Media (Facebook, Twitter & Blogging)


Professional Experience


Acacia Network Housing Ÿ Bronx, XXXXXX

Senior Case Manager Apr 2016 Present

Compliance Management

    Interpret and explain DHS regulations and service programs to clients, delivering effective counseling, advocacy support, and quality social and healthcare services in compliance with pertinent government regulations.

    Conduct monthly file audits to ensure compliance with corrective action plans, compaxxxxxx policies and procedures, and government regulations to produce and deliver desired outcomes in socialized housing projects.

Relationship Management

    Build sustainable professional relationships with clients and staff, collaborating with clients in addressing their concerns, developing and executing new processes and intervention plans, and working with various ethnic groups.

    Supervise and serve as mentor to Case Managers, fostering their professional development, and collaborating with team to ensure that wellness checks and unit inspections were completed on time.

    Facilitate interdisciplinary team meetings to discuss and overcome resident barriers, conducting comprehensive client assessments, and collecting environmental, psycho-social, educational, and health information appropriate to develop and create a cost effective resident care plans.

Healthcare Service Management

    Develop and implement support systems to meet client needs, evaluating client needs for immediate intervention, and identifying and coordinating available government and community services that can address those needs.

    Analyze client family, personal, and community situations, identifying signs and symptoms of mental illness, understanding cultural influences on behavior, and observing family and community interactions to determine proper course of action in resolving problematic cases.

HR Administration

    Develop and implement training and educational programs/workshops.

    Generate clear, concise and thorough reports, while organizing files and documents for quick retrieval when needed.

    Provide HR support in mentoring and training staff and conducting trainings and workshops as required.





Mark Stutzmann

- 79 Capital Heights Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Acacia Network Housing Ÿ Bronx, XXXXXX (continued)

Case Manager Sep 2014 Apr 2016

    Managed a caseload involving 32 families, conducting Independent Living Plans, routine inspections, planning and executing intake assessment, benefit assessment, goal setting, progress monitoring, individual money management, tenant education, advocacy, and referrals ,while reporting hazardous and liability issue to operations unit as needed.

    Connected families with needed and available community resources in providing short and long term assistance in moving disadvantaged families to new homes, assisting them in securing permanent housing, submitting applications for XXXXXXCHA, Supportive Housing, Enhanced One Shot Deal, and W-137A forms for LINC vouchers.

    Ensured compliance with DHS contracts, performing complete data entry of all contacts with clients into the Xxxxxx state DHS CARES databases.

    Executed staff training programs, supervisory sessions, and assisted in building professional team relationships.

Intern (Seasonal) Summer 2013

    Human Resources: Processed job applications, conducting reference and background checks, and assisting in job placements, organizing I-9 documents, providing new hire onboarding support, benefits administration, updating job descriptions, and maintaining confidential personnel files.

    HIV/Mental Health: Assisted the Case Manager in conducting productive intake sessions with new clients, routine face-to-face sessions with existing clients with, while updating client records in Excel files. Assisted in hiring potential staff through letters, door to door service, and answering phone calls.

    Rehab and Detox: Assisted case workers in group and private sessions aimed at providing support in substance abuse rehabilitation and detoxification programs.


Nations Capital Swim Club Ÿ Washington, DC

Swim Instructor Sep 2012 Jan 2014

    Provided individual and group swimming instructional for various ages, developing and executing lessons on proper techniques in water survival and navigation, while promoting swimmer safety.

    Conducted swim tests, assessing students with skill sheets, lesson logs and generating attendance information.

    Ensured compliance with all relevant health and safety regulations, maintaining hazard-free teaching and practice areas, and safe training materials and equipment.


Education & Credentials



B.A. in Psychology, Minor in Philosophy, GPA: 3.0, CUA and Alumni Scholarships

Relevant Coursework:

Research Methods in Psychology | Cognitive and Behavioral Therapy | Forensic Psychology | Lifespan Development, Sensations and Perception | Abnormal Child Psychology | Psychology in the Media


Affiliations & Community Service

    Member: Bethlehem House ( Sep 2011 - Present)

    Participant: Relay for Life (American Cancer Society) (Mar 2011)

    Volunteer: Homeless Food Run, Catholic University (Sep 2010 - May 2011)

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