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Yyyyyy x. yyyyyy

- 3896 Potosi Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

IT Solutions Manager

Qualifications Profile

 

    Self-assured, dynamic, and achievement driven solutions provider in systems development, continuing staff IT education, systems administration, and technical support with more than 10 years in the IT solutions industry.

-          Administered an ORACLE 10g/UNIX relational database with over 500,000 user accounts.

-          Implemented Linux/ MS Windows OS on 5 to 30 network nodes along with their associated training applications.

-          Ensured high network availability and resolved technical issues with hardware and software in accordance with the policies and procedures of the department.

-          Maintained high systems availability, providing time sensitive solutions to problems to achieve zero down time.

    Detailed and well-organized, with multitasking skills that optimize IT resources to achieve outstanding results.

    Effective people management that being workforce diversity into a united front in achieving shared commitments

 

Key Expertise


    Strategic IT Planning & Execution

    Customer Service Management

    Relationship Management (Clients, Stakeholders, & IT Suppliers)

    Process/Workxxxxxxow Improvement

    Concurrent Project Management

    Agile Methodologies

    Systems Development & Prototyping

    Systems Configuration, Conversion, Migration & Integration

    OS: UNIX/Linux & MS Windows

    Server Adm.: Windows Active Directory w/ LDAP

    Database: , SQL & PL/SQL

    Programming: C, Visual Basic, & Bourne shell (BASH), HTML, JavaScript, & VBScript

    Office Tools: MS Office


 

Professional Experience

 

Computer Sciences Corporation

Network Leader Fort Bragg, NC Jul 2011 May 2014

    Provided experience-based direction in the installation, implementation and support of new and existing software applications for a military C4ISR training in accordance with established policies and procedures of the Special Operations Mission Training Center at Fort Bragg, NC.

    Implemented Linux/MS Windows OS on 5 to 30 network nodes and their associated training applications for a classroom of up to 30 student trainees, overseeing a team of IT technicians working independently most of the time.

    Ensured high network availability and resolved technical issues in accordance with the policies and procedures.

    Harnessed virtualization technology in supporting classes using the technology to support daily courses.

    Modified client training applications through script programming and conducted appropriate tests to ensure compliance with design specifications. Applied all security protocols to ensure a secure work environment

    Served as a software programmer using AGILE/iterative development model to prototype and produce successful application modifications and IT solutions to customer requests in a timely manner.

Systems Analyst Battle Simulation Center, Fort Benning, GA Nov 2009 Jul 2011

    Resolved technical problems with the hardware associated with video recording equipment in the ballistics houses and mock villages on the base in accordance with policies set up by the organization.

    Managed all technicalities involving customer network switches, terminal servers, RF amplifiers, Differential GPS, Digital GPS transceivers, antennas, servers and network nodes.

    Investigated, diagnosed, and reported major systems faults, escalating to higher management for prompt action.

    Interacted with clients in maintaining high system availability, providing time sensitive solutions to problems to achieve zero down time. Maintained wireless land navigation systems and support for a Linux client/server systems.

Systems Analyst/Programmer Analyst Xxxxxx, XXXXXX Apr 2006 Jul 2009

    Modified, enhanced, and resolved issues with computer software based on customer requests while following policies and procedures, providing tier 2 technical support for trouble tickets in the US Navy Tracking and Monitoring System (TAMS) serving over 500,000 system users.

    Maintained an ORACLE 10g/UNIX relational database of over 500,000 user accounts using Bourne shell scripts, SQLPlus text client, and Windows Active Directory with LDAP, creating, deleting and maintaining accounts for Active Directory domains.

    Administered over 30 servers, providing account maintenance as needed, and conducted Information Assurance and Vulnerability Analysis (IAVA) using SQL scripts to provide security updates to a UNIX database.

    Implemented an application that allowed single authentication sign on multifactor partner applications, writing technical procedures and user instruction in application usage, providing customer support, Oracle/UNIX relational database maintenance, and website administration.

 

 

Yyyyyy x. yyyyyy

- 3896 Potosi Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Professional Experience (continued)

 

Others

Securitas USA Ÿ Xxxxxx, XXXXXX

Class D Security Guard Feb 2016 Present

    Provide security management and conduct patrols in contracted sites in the Xxxxxx, XXXXXX area in accordance with premise security standards and procedures in safeguarding company assets and securing personnel.

 

Education & Credentials

 

    M.S. in Information Systems Management, GPA 3.54

XXXXXX INSTITUTE OF TECHNOLOGY Ÿ Melbourne, XXXXXX (2007)

 

    B.S. in Computer Information Systems, GPA 3.3

UNIVERSITY OF WEST XXXXXX Ÿ Xxxxxx, XXXXXX (2005)

 

Awards & Recognition

    Commendation coin for exceptional work performance, Special Operations Mission Training Center, Fort Bragg, NC.

Professional Affiliations

    Member: Gamma Beta Phi Honor Society, University of West Xxxxxx, Xxxxxx XXXXXX

 

 

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