Personable IT professional seeking to launch the next chapter of my career in the banking industry.

  Award-winning, Bilingual (English and Spanish) IT leader with a consistent, proven track record.

  Honored as Employee of the Year in 2015 by a leading charter school for exceptional performance.

  Genuine problem solver that proactively identifies and resolves issues with diplomacy and tact.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with the Windows and Macintosh operating systems.

IT Support Coordinator, Franklin Academy Pembroke Pines, XXXXXX Oct. 2011-Present

  Perform a variety of IT services on behalf of this K-8 charter school, with 81,000 square feet across 10 acres.

  Ensure computer and network systems are functioning for students and faculty at all times to ensure learning.

  Build and maintain positive communications with colleagues, students, parents and other key staff.

  Educate end users about best computer safety practices, including avoiding malware, spyware or phising.

  Assist end users with identifying or resolving any IT-related issues.

  Maintain computer and information support systems and monitor and optimize systems as needed.

  Install software in an accurate, timely and efficient manner on desktops and servers.

  Upgrade workstations, servers and operating systems as needed to achieve performance objectives.

  Communicate effectively with vendors, including regarding the repair of equipment.

  Maintain responsibility for ensuring the safety of students while periodically managing activities in the cafeteria; serving on hallway duty; and during school events.

Accomplishment:

  Honored as Employee of the Year in 2015 for exceptional performance.

Bachelor of Arts (BA), Computer Information Systems, St. Thomas University; earned 2005

Microsoft Certified Solutions Associate (MCSA), New Horizons; earned Jan. 2011