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Project Management Lifecycle ￨ Cost-Effective Budget Control ￨ Project Scope ￨ Deliverables
Business Requirements ￨ Client Relationship Management ￨ Resource Allocation ￨ Go-Live Support
Large-Scale Multi-Process Design / Implementation ￨ Risk Mitixxxxxxtion / Management ￨ Agile Development
Team Building / Training ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Cross-Functional Collaborations
Highly Accomplished Project / Program Leader who makes sound decisions to continually reflect positively on multi-site technology initiatives in alignment with a company s vision, value, and goals. Six Sigma Green Belt who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above platforms challenges to attain winning outcomes, including quickly adapting to evolving scenarios and independently resolving in-depth issues. Excellent Communicator who develops synergistic relationships with cross-geographical executives, multidisciplinary teams, and clients; who excels in both autonomous and collaborative environments; and who leads peers by example and with integrity to optimize operations success.
Commercial Excellence & Platforms Director Salesforce.com ￨ Apttus (2016 Present)
Capitalize on the opportunity to lead forward-thinking CRM (SFDC) and CPQ (Apttus) Platforms Lifecycle, including coordinating and managing all scope, cost-effective budgets, timeline, resource allocation, and deliverables, as well as responding to and resolving escalations to set client expectations and transition to post- Go-Live support.
Successfully lead project teams in developing and executing all project plans.
Promote the seamless management of key scope, scheduling, budget, and quality.
Collaborate with project, product, leadership, and sales teams to onboard Imaging business.
GE Power Services
Commercial Platforms Director Salesforce.com (2013 2016)
Spearheaded solutions-driven Power Services business initiatives by mentoring and managing a local and remote team in performing process analysis and redesign and application support, new program development and implementations, data management, and business intelligence. Developed and implemented a strategic vision for a commercial platform s 2015 roadmap encompassing simplification, commercial intensity, and Salesforce.com effectiveness. Created key Salesforce-efficient projects based on Voice of Customer in coordination with business imperatives, as well as mobility vision and expected outcomes to leverage mobile capability in Salesforce.com.
Substantially decreased proposal delivery time from 3 weeks to 20 minutes.
Empowered team members to be more innovative when executing requirements.
Aligned and allocated team members to projects based on expertise and career goals.
Partnered to deliver simplification projects to eliminate rework and increase productivity.
Reduced customer response time from 96 days to 3 days and reduced lead qualification time.
Delivered To Be processes, requirements, and tool design for Power Service business of 2,400 users.
Delivered PGS commercial platform roadmap and OneCRM milestones using 80% of same resources.
Created vision and strategy for integrating lexxxxxxcy Alstom Thermal Services and PGS processes and tools.
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GE Power Services
Commercial Platforms Director Salesforce.com (continued)
Special Assignment Commercial Platforms Project Lead Integration of Acquired Business (2015 2016)
Led strategic global integration of Alstom Power and PGS businesses for OneCRM within Salesforce.com. Project resulted in a $30-billion revenue company leveraging SFDC as a customer relationship management tool.
Personally responsible for delivering global mobility strategy for CRM mobile platform.
Successfully led As Is and To Be sessions to merge Alstom and GE business processes.
Managed monthly releases for OneCRM project within an Agile development environment.
Onboarded 2,400+ new users to the SFDC platform and operationalized integrated ITO process.
Developed project plan for Alstom integration and managed to completion for 2016 s Go-Live.
ITO Configurator Product Line Manager (2010 2013)
Utilized broad industry knowledge toward delivering a catalog configurator for Digital Energy business, including xxxxxxthering requirements from executives and project teams to determine needs and products ability to succeed.
Successfully delivered results-generating comprehensive projects on-time and under budget.
Partnered with IT to deliver solution recommendations to align short- / long-term strategic plans.
Energy Services ENVS
CRM Functional Leader (2009 2010)
Strategically steered project lifecycle phases, including promoting details-centric project estimation, requirement elicitation, requirement documentation, design specs, requirements modeling and presentation, testing, deployment coordination, and training. Proactively identified issues and communicated challenges to stakeholders.
Conceptualized, developed, and implemented test scenarios and test cases.
Delivered documentation of resolution for targeted internal team communications.
Executed unit, regression, and integration of volume test cycles to achieve quality end results.
Energy Services ENVS
ITO Metrics & Process Leader (2007 2009)
Played a vital role in cross-functionally promoting initiatives with P&Ls to effectively identify key process pain points and develop minimum viable processes to successfully test and drive solutions in alignment with all goals.
Established and delivered ITO metrics to manage sales and com ops teams.
Successfully led action workout sessions with process and value stream mapping.
Master of Business Administration (Management Emphasis) Webster University
Bachelor s Degree in Marketing Pittsburg State University
Six Sigma Green Belt (Since 2008)
Speaker, Five Apps That Make a Huge Difference, Dreamforce 2014
Crotonville Leadership Professional Training & Development
Activating Strategy & Culture (2015) ￨ Leading in a Matrix Orxxxxxxnization (2014)
Managing at GE (2014) ￨ Influencing Skills at GE (2011) ￨ Project Management Fundamentals (2010)
Presentation Skills (2009) ￨ Building Essential Leadership Skills (2008) ￨ Effective Coaching Skills (2008)
Hiring the Right People (2008) ￨ Change Acceleration Process (CAP) Coaches Workshop (CAPCW) (2008)
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