- 21147 9 Xxxxxxle Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Computer Technical Support ▪ Customer Service

Qualifications Profile

    Self-assured, dynaxxxxxxc, and results-driven IT professional with more than 20 years providing high-performance technical support, branch management, and computing resource adxxxxxxnistration mostly in the IT solutions, call center, banking, and retail industries.

-    Strong passion for delivering outstanding customer service and process efficiencies in providing technical customer and user support to ensure high systems availability for xxxxxxssion-critical sales and operations users.

-    Extensive technical skills in building/configuring and maintaining networks and desktop computer systems.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optixxxxxxze lixxxxxxted resources to achieve outstanding results.

    Excellent interpersonal communication skills that inspire user confidence while forging teamwork synergies with colleagues and stakeholders across diverse ethnicities.

Key Expertise

IT/Business Operations Support

    Customer Service Management

    Disaster Recovery Adxxxxxxnistration

    Data & Network Center Operations

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

Project Management Support

    Systems/Business Needs Analysis

    Project Progress Documentation

    Systems Install, Configuration, Xxxxxxgration & Integration

    Stress & User Acceptance Testing

Adxxxxxxnistration

    Technical Support Adxxxxxxnistration

    Time Management

    Staff Performance Assessment

    Staff Supervision & Training

Technical

    Server Adxxxxxxnistration

    Desktop PC Assembly, Custoxxxxxxzation & Troubleshooting

    Preventive & Corrective Computer & Network Maintenance

    Network Topology Design, Installation, and Adxxxxxxnistration

    OS:, MS Windows Sever, 2000, &XP,7,8,10

    Adxxxxxxnistration: Active Directory, Drive Mapping, & Data Recovery

    Networks: TCP/IP protocol, wired/wireless LAN/internet connectivity, & Z-Wave Mesh Networks

    Productivity Tools: MS Office

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

    Responsible for providing users with technical maintenance support for Desktops and Laptops, Virtual Desktops, VPN, Xxxxxxcrosoft Office install and upgrades, and Windows XP, 7,8,10 install, configuration & troubleshooting.

    Conducted daily Data/System Backup and Data Recovery support for server operations, assisting the Data Center and Network Center operations in providing Customer Service, Drive mapping, Active Directory adxxxxxxnistration, and Data Networking over Trizetto and Citrix computing environments.

    Provided technical support in the installation of the Nexia Home Automation system, perforxxxxxxng Wireless/LAN connectivity diagnostics and repairs, remote diagnostics and repair of Z-wave Mesh Networks, and resolving compatibility issues with 3rd party Z-wave and network equipment.

    Processed new computing hardware orders and billing, and provided customer service in compliance with service quality standards that contributed to customer account retention.

    Managed remote system maintenance covering Network, Site Controller, and programxxxxxxng functions for the Radiant hardware, ensuring high systems availability for unhampered credit transactions.

    Ordered new/replacement hardware as needed, assisting accounting in processing purchases and posting computer acquisitions as assets accurately, while ensuring compliance with computer data/system management policies and security to ensure protection of company data and computing resources.

    Conducted hardware diagnostics and maintenance, using stress tests and the latest in Geek Squad System analyzing software, supporting and configuring user software upgrades, and building new desktop systems with OS installs and configuration as needed for complete desktop replacements or for new hires.

    Provided technical support in data xxxxxxgration, ghosting PCs and servers, virus remediation, data recovery, networking configuration, and remote site diagnostics for mobile users.

- 21147 9 Xxxxxxle Rd.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Provided end-to-end technical support to all users for installed computer hardware and software over 24x7 variable shifts, adhering to scheduled and non-scheduled repairs through dial-up ISP Tech Support.

    Built entire desktop computers from various components, conducting OS installs and configuration, networking, preventive maintenance, unscheduled repairs, and software upgrades to address client needs for state-of-the-art weather forecasting systems.

OTHERS

Ÿ Responsible for managing branch sales and operations, store opening and closing, employee scheduling and timekeeping for payroll adxxxxxxnistration, and HR support in staff recruitment and development.

Ÿ Leveraged IT skills to serve as the store s computer system adxxxxxxnistrator managing the POS system.

Ÿ Oversaw inventory management and provided logistical support and coordination in sales promotions and in staging special and corporate events.

Education

Professional Training & Certifications

Ÿ Certificate: MCSE, A+, MCP, CCNA GLOBAL INFORMATION TECHNOLOGY Xxxxxx, XXXXXX