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Corporate Trainer

Sales & Operations Excellence | Sales Training & Leadership | Team Development

Accomplished sales trainer with a passion for producing results and a drive to succeed in highly competitive situations. Top ranked professional with expert communication, interpersonal, and instructional skills. Forges strong relationships with internal and external colleagues across complex organizations. Drives new business growth and scales market reach by cultivating lasting, mutually beneficial strategic partnerships. Selects, trains and manages top-producing representatives, driving superior revenue generation. Determined to help companies reach their goals and gain a competitive advantage in the marketplace. Adept at facilitating, planning and managing resources and developing key performance indicators.

  Experienced in conceptualizing and delivering new sales training curriculum, manuals and reference guides that facilitate employee success.

  Employs adaptive teaching styles in classroom instruction and creates and measures trainee metrics to accomplish learning objectives.

  Ensures participant engagement and maximizes learning by adjusting teaching style to audience needs, while achieving training objectives.

GAP INC., Kitchener, ON 2010 Present

General Manager

  Steer daily operations of a $2M combo store, training and developing a leadership team of 5 and a sales team of 20 on sales and customer service best practices.

  Ensure the delivery of exemplary customer service, driving a positive and memorable customer experience leading to increased retention and client satisfaction.

  Coach, train and develop sales team to consistently offer the best customer service leveraging comprehensive product knowledge and industry expertise to propel sales.

  Achieve and surpass all UPH goals to deliver the highest levels of productivity.

  Evaluate the business daily and implement processes to maximize productivity and profitability.

  Manage internal and external losses/shrink by holding up policy and procedures, as well as creating awareness.

  Foster a fun and trusting working environment where everyone is equal and valued.

  Exceeded Key Performance Indicator (KPI) goals for 2012 and 2013 and ranked in top 5 for Customer Experience since 2011.

  Conceptualized and implemented detailed training program to ensure consistency in the customer experience.

  Successfully managed a second location, increasing all KPIs as well as customer experience in both locations.

SMART SET, Kitchener, ON 2005 2010

Sales Manager

  Successfully managed daily operations of a brand focused retail sales unit, driving sales, coaching and developing employees, building consumer brand loyalty and overseeing a 1.2+ million-dollar store.

  Recruited, developed, motivated and trained a professional sales team.

  Oversaw full cycle staffing including posting of job openings, reviewing resumes, cold-call and telephone recruiting, behavioral/situational interviewing, reference checking, making hiring decisions, completing salary offers, training and maintaining a full profile.

  Supported staff development by completing performance reviews, performance improvement plans, and execute incentive programs for growth within Smart Set.

  Worked well under pressure, while achieving all budgets, quotas and productivity expectations.

  Effectively managed controllables such as salaries, inventory and expenses.

  Trained all new store managers and district sales managers in central Ontario.

  Consistently exceeded performance expectations including an 11% sales increase in 2008 and 9% in 2009.

  Participated in several management workshops including, situational leadership and 7 habits of a manager.

  Promoted to training manager within a 6-month period.

  Successfully developed three assistant managers for internal succession.

PANTORAMA IND., Kitchener, ON 2002 2005

Store Manager

  Managed a variety of locations and concepts, focusing on achieving sales goals through consistent and effective coaching, mentoring and training.

  Successfully recruited, screened, interviewed, oriented, and completed reference checks on all candidates.

  Efficiently merchandised product with no visual directive.

  Completed weekly one on one sales meetings with all team members.

  Maintained a database of potential candidates for future hiring needs.

  Ensured consistent application of service standards were met with all clients.

  Thoroughly coordinated, created, and filed employee documents and other human resources materials.

  Internally elected by my peers for a high standard of customer service.

  Aggressively developed and maintained a loyal customer base.

  Successfully increased sales in several challenging locations.

Held earlier roles as Assistant Manager with Jacob Boutique and Store Manager with Pantorama Ind.

OSSD, Cameron Heights Collegiate Institute