Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Service Connected Disability: 50% CPS

Veterans Preference: 10 Points

____________________________________________________________________________

Job Title: Supervisory Medical Support Assistant

Department:

Agency:

Job Announcement Number:

___________________________________________________________________________

Core Competencies

Personnel Supervision, Healthcare Team Interface, Patient Well-Being Promotion/Support, Regulatory Compliance, Front Office/Administrative Duties, Test Scheduling, Patient Appointments, Chart Documentation, Medical Records Maintenance, In-Service Presentations/Seminars, Ambulatory Clinic Familiarity, Policy/Procedure Adherence, Resource Management, Continuous Process Improvement, Patient Plan of Care Development, Patient/Family Education and Counsel, Vital Signs, Staff Mentoring, Inventory/Supply Control, Continuing Education Participation, Technological Competence,

Professional Experience

June 2013 - Present

University of Colorado Hospital

Urology Department

Aurora, CO

Hours per Week: 40-50

Salary: $40,000 Annually

Supervisor: Bonnie Bellaire Phone xxx-xxx-xxxx May Contact: N/A

Senior Medical Assistant/Supervisory Medical Support Assistant

Effectively coordinate staff coverage and evaluate personnel work performance for Outpatient Ambulatory Care Clinic; collaborate with management to resolve problems/issues to assure provision of top-level patient services and hold comprehensive responsibilities concerning clinical administrative/professional performance. Evaluate equipment/systems and offer recommendations for any needed improvements, identify/manage any staff training/educational needs in support of maintaining professional competencies, contribute to decision-making process concerning new hire selections, conduct annual personnel performance evaluations and provide appropriate reports to management, and administer disciplinary actions as necessary.

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Skillfully provide staff training covering organizational protocols/directives on scheduling, review active/pending clinic consultations and manage Electronic Wait Appointments (EWL), diagnostic tests and referrals/prior authorization from insurance carriers for all tests. Regularly participate in/support Points-of-Care-Testing (POCT) as well as hospital protocols/regulatory standards and Quality Assurance programs and have developed excellence in use of Electronic Medical Record (EMR) programs.

Highly proficient in providing clinical support in multiple areas including reading/recording vital signs, performing venipuncture to collect blood as well as collecting urine specimens for laboratory testing, maintaining clinic logs to assure adherence to organizational protocols/regulatory standards, administering/removing of urologic catheters/drains, and instructing patients regarding urologic care as well as training on various methodologies in for safe home care on related issues.

Additionally administer bladder instillations and assist physicians with cystoscopies, urodynamic procedures, vasectomies, prostate gland biopsies and other minor surgical procedures. Administratively, perform patient advisement telephone calls, manage requests for prescription refills, serve as Safety Officer for the clinic/department, assure stringent inventory/supply control including proper stocking of needed supplies for all examination rooms/procedure rooms, and continually ensure that all medical equipment as well as facility spaces are maintained to highest hygienic levels and standards.

October 2004 June 2013

University of Colorado Hospital

Reproductive/Endocrinology & Infertility Department

Aurora, CO

Hours per Week: 40-60

Salary: $40,000 Annually

Supervisor: Vickie Knapp Phone xxx-xxx-xxxx May Contact: N/A

Senior Medical Assistant/Supervisory Medical Support Assistant

Held wide array of responsibilities for providing administrative as well as clinical support for unit. For the Outpatient Ambulatory Care Clinic, oversaw staffing schedules to ensure proper coverage, assessed performance of subordinate personnel, assisted with resolution of various problems/issues, evaluated medical/non-medical equipment and systems and ensured that any training needs by subordinate staff were met to assure maintenance of organizational professional competency levels. Participated in final decision-making regarding new hires and was responsible for developing/delivering annual performance reviews; also instituted any needed disciplinary actions and continually ensured that organizational management was kept fully apprised of all related actions/outcomes.

Oversaw daily patient appointment scheduling and informed supervisor/unit management of any schedule conflicts/issues; also managed daily review of active/pending clinical consultations, EWLs, recall lists, audio-care communications, scheduling of diagnostic tests and referrals/prior insurance authorizations for all procedures/laboratory tests. Adhered to POCT guidelines and organizational protocols, regulatory standards and unit Quality Assurance programs.

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Provided exceptional clinical support in multiple areas/functions including gathering/reading vital signs, performing venipuncture, collecting blood and urine specimens and tissues for biopsy, administering oral/injection of medications, and assisting physicians/nurses/physician assistants with performing female pelvic ultrasounds, examinations and infertility procedures. Assisted with multiple aspects/phases of patient fertility activities including treatments/medications; worked with physicians in performing intrauterine inseminations, embryo transfers and other invitrofertilization (IVF) procedures.

Tasked with ordering all needed clinical medical supplies/equipment and providing comprehensive oversight of all clinic examination/procedure rooms as well as general clinical activities, including assuring that all equipment, procedure rooms and facility areas were maintained at the highest hygienic/sanitary levels. Administratively, managed all front and clinic office clerical duties including scheduling patient appointments, tests and managing referrals and prior authorizations. Also assisted with dressing changes and any other pre-/post-operative procedures, instructed patients on follow-up care, managed patient triage telephone calls and handled any patient requests for medication refills.

June 1998 June 2004

Raleigh Orthopedic Association

Raleigh, NC

Hours per Week: 40-60

Salary: $40,000 Annually

Supervisor: Sherry Henry Phone: 919.781.5600 May Contact: N/A

Senior Supervisory Medical Assistant/Supervisory Medical Support Assistant

For this organization providing total joint replacement including hips/shoulders/knees/ankles as well as Sports Medicine, was tasked with coordinating staffing for the Outpatient Ambulatory Care Clinic, evaluating staff work performance and managing/resolving array of complex problems/issues to ensure that patient services were met. Carefully evaluated medical/non-medical equipment as well as various systems to determine if any clinical operational improvements were needed and assessed/managed staff training and educational needs to ensure that all professional capabilities were maintained. Additionally, provided input to decision-making regarding personnel hiring, performed/administered annual performance evaluations and meted out any needed disciplinary actions.

Skillfully planned/directed daily clinical operations, authored reports for management regarding performance activities, continually provided staff training that covered organizational protocols/regulations and notified supervisor/management of any less-than-desirable clinic access or any patient scheduling difficulties. On daily basis reviewed active/pending consultations for clinic, the EWL, recall lists and audio-care communications to assure needed coordination. Was responsible for scheduling patient appointments and diagnostic tests, gaining referrals/insurance prior authorizations for procedures and participated in all POCT guidelines and organizational protocols and regulatory standards as well as unit QA programs.

Clinical responsibilities included providing assistance to orthopedic surgeon, organizing/maintaining orthopedic provider s daily schedules and scheduling patient

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appointments, surgeries and follow-up appointments concerning dressing changes, physical therapy and any other needed diagnostic testing. Verified patient insurance coverage/surgical/rehabilitation authorization, assured availability of medical supplies, diagnostic testing and medications, and worked with medical supply vendors to assure that all needed equipment was obtained.

Recorded patient vital signs, performed venipuncture, obtained blood/urine/tissue specimens, administered oral and injectable medications as well as X-rays, ultrasounds and Doppler imaging activities. Supported orthopedic surgeons/physician assistants during operating room procedures with wound care, dressing changes and application of various Durable Medical Equipment (DME); also applied/removed casts, molds, splints and various types of braces and applied/adjusted internal and external orthopedic hardware fixators.

Skillfully performed front office and clinic clerical duties including scheduling patient appointments, rehabilitation visits and occupational/physical therapy treatment appointments; also obtained all needed authorizations from insurance carriers and organized/scheduled patient pre-/post-operative instructions, care actions and visits. Provided telephone triage and patient telephone calls and handled requests for medication prescription refills. Continually utilized insurance carrier/regulations expertise in managing multiple aspects of Workers Compensation procedures, personal injury, motor vehicle accident cases and disability claims; managed all associated legal documentation. Was additionally tasked with organizing multiple Sports Medicine clinics/camps, including conducting required physical examinations/evaluations for athletes at the collegiate level.

MONTH 1996 MONTH 1998

University of Colorado Hospital

Family Medicine & Seniors Clinic & OB/GYN

Denver, CO

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Senior Supervisory Medical Assistant/Supervisory Medical Support Assistant (MSA)

Expertly assured staff coverage for Outpatient Ambulatory Care Clinic; evaluated work performance of subordinate staff personnel, worked closely with management to resolve any issues and assured that patient service needs were met. Assessed equipment and systems in support of recommending any needed clinical operational upgrades, continually ensured that subordinate staff received all needed training to maintain organizational standards, participated in hiring decisions, authored/delivered annual performance reviews and, when needed, initiated disciplinary actions.

Administrative responsibilities included planning/directing daily clinical activities, providing reports to management concerning performance measures, training staff regarding organizational protocols and regulatory directives on scheduling, notifying management of any less-than-desirable clinic access and appraising management regarding patients who were

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unable to meet clinic timeframes. Directed daily review of active/pending clinic consultations, the EWL, recall lists and audio-care communication to assure proper service coordination. Scheduled patient appointments and tests and ensured receipt of referrals and prior insurance authorizations for all procedures and laboratory tests. Regularly participated in POCT guidelines and hospital QA programs, and assured adherence to hospital protocols as well as regulatory standards and guidelines.

Provided exceptional patient care and services, included recording vital signs, performing venipuncture and laboratory tests, collecting blood/urine/sputum/tissue specimens, conducting Spirometry screening and performing breathing treatments for asthma/COPD/airway diseases including using inhalation medications; also trained patients on related home healthcare procedures/treatments. Additionally, performed tests for allergies, administered various vaccines/serums, performed diagnostic testing, i.e. influenza, TB, strep, conducted EKGs and performed anticoagulant testing as well as patient self-care instruction. Steered administration of influenza vaccines to patients and directed clinic activities for medical staff/personnel.

Skillfully performed wound care/dressing changes and removed sutures/staples/drainage tubes; also assisted physicians with array of minor surgical procedures and physical examinations, and served as an escort for female patients. Managed triage telephone calls and requests for medication refills, managed maintenance logs for medical equipment/supplies, ordered all needed medical equipment/supplies, cleaned examination/procedure rooms and assured proper stocking levels of needed medical supplies, trained medical staff on competencies, POCT and training guidelines/protocols, and demonstrated proficiency in billing and ICD9 coding.

March 1991 June 1998

University of Colorado Hospital

Oncology Department

Denver, CO

Hours per Week: 40

Salary: $38,000 Annually

Supervisor: Tracey Knapp Phone: 720.848.5600 May Contact: N/A

Senior Supervisory Medical Assistant/Supervisory Medical Support Assistant (MSA)

In this assignment coordinated daily staff coverage for Outpatient Ambulatory Care Clinic; developed work schedules, evaluated work performance of subordinate staff personnel and assisted management in resolving any problems/issues to ensure that patient needs were met. Evaluated medical/non-medical equipment as well as systems, providing any recommendations for needed improvements; also identified/managed training needs for subordinate staff to ensure continued competencies in meeting all organizational standards/protocols. Participated in hiring decisions and performed annual performance reviews for subordinate staff, performing any needed disciplinary actions.

Expertly performed all planning of daily clinical activities; provided reports for senior management concerning performance measures and ensured staff was trained on meeting requirements of organizational protocols/regulatory directives. Ensured management was notified regarding any less-than-desirable clinic access or of any issues with patients being

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unable to meet clinic timeframes. Diligently oversee active/pending consultations for clinic, the electronic wait lists (EWL), the recall lists and audio care communications to assure adequate coordination. Scheduled patient appointments and diagnostic tests, managed referrals and prior insurance authorization for all procedures, participated in POCT guidelines and followed organizational protocols/regulatory standards; also participated in unit and hospital-based QA programs.

Clinical responsibilities included monitoring patients for chemotherapy side effects; assured nursing staff was apprised of patient complaints or any changes in patient medical condition. Recorded vital signs, performed venipuncture, collected blood/urine/tissue specimens for biopsy/analysis, administered oral/injectable medications, dressed wounds, ordered medical supplies/equipment for use in examination rooms to assure appropriate stocking levels, cleaned all examination/procedure rooms, and managed equipment service/repair logs as well as QA logs/protocols, in alignment with hospital directives.

Ordered patient dietary supplies, organized/rotated medical supplies to assure timely usage, provided crucial education for patients particularly regarding chemotherapy treatment and appointments, served as departmental Safety Officer, triaged telephone calls, managed any requests for medication refills and diligently maintained all patient charts/medical files.

February 1981 March 1989

United States Navy

Various Duty Stations

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Hospital Corpsman

Successfully received training from nursing staff as well as physicians and performed multiple duties that were equivalent to Registered Nurse responsibilities; served in wide array of Inpatient/Outpatient Departments as well as sub-specialty clinics including the Emergency Department, MICU/SICU/CCU/ICU, OB/GYN, the Newborn Nursery and Labor & Delivery, Neurology, Family Medicine, Podiatry, Orthopedics, Medical/Surgical and as an EMT/Ambulance Driver.

As Corpsman within Navy academic hospitals gained multiple nursing skills, knowledge and expertise that supported admitting/discharging patients, administering oral/injectable medications, administering/removing of IV fluid lines, Foley Catheters and drains, inserting/removing nasal gastric tubes, and monitoring patient fluid intake/output as well as cardiac telemetry equipment; also administered cardiac medications.

Skillfully performed medical coding/billing using ICD9/CPT codes, assisted with suctioning/maintenance of patients requiring trachea-related support, provided wound care and dressing changes, applied/removed sutures and staples and provided crucial preparation as well as post-operative support for surgical patients. Expertly assisted physicians during minor

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surgical procedures on adult as well as pediatric patients and assisted with OB/GYN monitoring/delivery of mothers and babies.

Education / Training / Certification

Pickens Technical School, 1990

Medical Assistant Training

Certified Nursing Assistant Training

United States Navy, 1981-1989

Hospital Corpsman School/Training

Navy & Marine Field Medic Training

Certified/National Registered Medical Assistant with (AAMA) American Association of Medical Assistants.

License Certification #68404

Certification Current Through: 11/30/2016

Certified Nursing Assistants with DORA of Colorado (state board of nursing & regulatory).

License # NA00162719

Expiration Date: 01/31/2016

Basic Life Support (BLS)-American Heart Association/University Hospital of Colorado

Basic Life Support Instructor (BLS)-American Heart Association/University Hospital of Colorado

Issue Date: 04/2014

Expiration Date: 04/30/2016

Awards/Commendations

Good Conduct Medal

Overseas Medal