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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced sales and operations professional with 10+ years of experience within high-stress environments along with a keen ability to lead others and increase organizational revenue. Experienced in developing unique sales/business development strategies, providing in-depth training, supervising staff members, and handling day to day human resources functions. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.
Key Achievements
|
Project Management Recruiting/Staffing Sales Best Practices Vendor Management |
Team Leadership Strategy Development Training & Development Customer Service Strategies |
Process Improvement Quality Management Complex Problem Solving Attention to Detail |
Professional Experience
International Environmental Corp. (IEC), Oklahoma City, OK 2008-Present
Director of Customer Service and Aftermarket Part Sales
Directly manage a variety of operational and administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency
Successfully lead cross-functional teams which included providing individualized feedback in addition to training team members on appropriate customer service skills
Design and implement comprehensive business strategies, develop a robust Representative sales channel, and successfully exceed all annual sales goals (average GPM of 64%)
Develop unique strategies focused on streamlining current processes and reducing lead times within the order management process
Played a lead role in the revamping of both the Customer Service and Project Management teams in order to reduce inefficiencies and redundancies
Remedy Staffing, Oklahoma City, OK 2006-2008
General Manager
Coordinated all daily operations with a fast-paced staffing agency which included identifying potential clients and recruiting for open positions
Performed candidate interviews and made hiring recommendations, oversaw the operations of 2 branch offices, and designed successful screening processes for a key manufacturing client which resulted in increased talent quality and a reduction in turnover
LA Weight Loss, Oklahoma City, OK 2005-2008
Area Trainer/Recruiter (2005-2008)
Senior Center Director (2004-2005)
Oversaw a variety of training and operational functions within the organization which included handling full-cycle recruiting tasks in addition to managing human resources functions within the Oklahoma region
Maintained a significant knowledge of internal policies and procedures in order to ensure consistent employee compliance, provided employees with sales/business development training, and held coaching workshops
Designed and implemented validity testing for employees in order to increase training retention, provided individualized training as needed, and managed all daily operations
Additional Professional Experience Includes: Area Sales Manager, Dillard s and Project Manager, West Corporation
Education
Bachelor of Science, Business Management
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