- 892 Green Moss Dr.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am pleased to send in my application to become part of your team in response to a job vacancy posting for the position of ________________. My resum is attached for your review and consideration.

What I offer is my master s in Social Work with focus on Mental Health and backed by more than 11 years in customer service, K-12 teaching, and social service internships. I took on an interim job last year as a Switchboard Operator for the Travis AFB in Fairfield, CA leveraging my people management skills in delivering outstanding customer service. Moving forward, I am looking to build a career where my interest lies human services in the social and healthcare service profession. Prior to my current job, I have had several social service internships while completing my undergraduate and master s in Social Work. For more details, please take a moment to go through my resum .

In leveraging my social service competencies, I also bring to the table my personal strengths that include a passion for achieving group missions and objectives through sustainable people-centric and results-driven compassion in serving the less fortunate members of society. In the process, I also offer my interpersonal communication skills that help build relationships with the people I work with, including senior management, industry professionals and the community, creating a harmonious and collaborative work environment in achieving shared commitments.

I am confident that my education, experience, and personal strengths define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your social service team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

OSMOND KWAN

Attachment: Resum

- 892 Green Moss Dr.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Social Service / Healthcare Practitioner

Qualifications Profile

    Self-motivated and achievement driven professional with a Master s in Social Work focused on Mental Health backed by more than 11 years in customer service, K-12 teaching, and social service internships with a determined view to maximize application of knowledge and skills in the social and mental healthcare profession in government or the private sectors.

-    Strong passion for delivering outstanding service quality in providing human/social services & healthcare.

-    Driven by compassion in helping disadvantaged members of society to overcome physical, developmental, and psychiatric disabilities in hospital and community settings.

    Proven flexibility and adaptability to reach high productivity levels in demanding fast-paced work environments.

    Effective interpersonal communication skills that transform workforce diversity into a collaborate advantage in achieving objectives and shared commitments.

Key Expertise

Social/Healthcare Operations

    Human Services Administration

    Healthcare Operations Management

    Customer Service Management

    Relationship Management (Clients, Stakeholders, & the Public)

    Inter-Office/Agency Coordination

    Project/Program Management

    Community Outreach Administration

    Social Service & Healthcare Research Management

    Case Management

    Mental Health Service Management

Administration

    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    Bilingual in English & Chinese

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Temporary/Interim Customer Service Work

Travis Air Force Base Ÿ Fairfield, CA

    Provide customer service in addressing and routing 200-300 in-bound calls from military personnel and their families to the proper offices/persons.

    Analyzed customer requests, leveraging information research on a Military Database to address customer inquiries and in assisting colleagues to resolve issues while adhering to service quality standards.

Internship/Social Work Experience

Pride Industries Ÿ Roseville, CA

    Provided social services to the Xxxxxx Department of Rehabilitation clients with disabilities.

    Provided vocational counseling and support to clients as needed, conducted job interviews and sent evaluation and feedback thereafter.

    Researched scholarly publications and submitted reports in providing clients with effective social service programs.

DePaul Community Services Ÿ Rochester, NY

    Served as part of an intervention team of therapists, psychiatrists, recovery coaches, and administrators providing individual case management and treatment while facilitating skill building classes.

University of Rochester Medical Ÿ Rochester, NY

    Performed clinical patient interviews, assessments, and diagnosis that assisted medical practitioners in developing therapeutic intervention plans for patients.

    Organized group facilitation and performed case management, follow-ups, issue resolution, and administrative support that facilitated execution of intervention plans for its patients.

Continuing Developmental Services Ÿ Webster, NY

    Provided social service support for individuals with developmental disabilities in a group context.

    Planned and facilitated social and work skills, attended client case reviews of clients, and assisted in resolving individual issues.

- 892 Green Moss Dr.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (Continued)

Frances House Ÿ Xxxxxx CA

    Counseled homeless and unemployed individuals and groups across diverse backgrounds to motivate, instill confidence, and continue with their job search with proper resumes and internet access.

    Evaluated individual needs to determine referrals to the most appropriate government agencies & community service.

Xxxxxx City College Ÿ Xxxxxx CA

    Collaborated with Resource Center Counselors on academic probation that improved study habits, time management and organizational skills of students.

    Conducted student intake to determine developmental needs in designing and implementing effective scholastic performance improvement plans that motivated and guided students to strive for academic success.

    Provided academic tutoring and functional guidance in the use of computers and internet research.

Teaching Experience

Castro Valley Elementary Ÿ Castro Valley, CA

    Observed behavior of visually impaired children in 2^nd, 3^rd, and 4^th grades to assess developmental needs and assist the teacher in developing effective learning strategies.

    Provided tutoring in reading, math and science in individual and group sessions.

McClymond s High School Ÿ Oakland, CA

    Coached individual students in reading comprehension and public speaking.

    Lectured and counseled students on college entrance and college life to help them transition to higher education.

    Provided experiential insights on vicariously understanding the physically disadvantaged using case literature.

Education & Credentials

    ROBERTS WESLEYAN COLLEGE Ÿ Rochester, NY (2012)

Master of Social Work Mental Health Concentration

    XXXXXX STATE UNIVERSITY Ÿ Xxxxxx, CA (2009)

B.A. in Social Work

    UNIVERSITY OF XXXXXX, BERKELEY Ÿ Berkeley, CA (2006)

B.A. in English Literature and Sociology, Minor in Education