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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily billing/collections operations within fast-paced medical environments. Experienced in managing cross-functional teams, implementing audit programs,, ensuring consistent regulatory compliance,, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Key Competencies


Medical Billing/Collections ICD-9/10 Training / Development Policy Development

HR Management Multi-Specialty Medical Practices Regulatory Standards Revenue Cycle Management

Process Improvement Oral/Written Communication Government/Commercial Payer Rules


Professional Experience

Consulting by Cerra January 2016-Present


  Direct day to day operations within a successful organization which is focused on providing strategic guidance to clients in regards to revenue cycle management

  Provide guidance related to medical billing, claims management, contract management, managed care, cash posting, accounts receivable, month-end reserves reporting, and accounts receivable analytics

  Design innovative strategies aimed at increasing operational productivity, supervise cross-functional teams, and provide both individualized and group training

  Played a lead role in the design and implementation of a comprehensive organizational development plan which resulted in achieving operational goals


Diagnostic Clinic, Largo, FL January 2004-January 2016

Director of Patient Financial Services

  Managed daily billing operations for a group of approximately 100 Physicians with a focus on increasing productivity and overall efficiency levels

  Supervised CBO staff members which required providing individualized feedback and coaching along with creating staff schedules and establishing standard operating procedures

  Created innovative operational strategies, led the restructuring of the existing billing office, managed an internal audit program, and ensured the organizational adhered to regulatory compliance standards


Naples Medical Center, Naples, FL April 2000-December 2003

Director of Reimbursement

  Facilitated billing and collection tasks for a group of 30 Physicians which obtains approximately $60 million in annual revenue

  Successfully reduced A/R processing days from 102 to 38 through the streamlining of processes, trained front-office staff members, and handled staff logistics such as job description creation

  Designed an innovative auditing program which was focused on achieving OIG annual audit targets, acted as HIPAA Compliance Officer, and handled credentialing functions


Additional Professional Experience Includes: Director of Reimbursement, Lee Physician Services, 1991-2000

Professional Memberships


Member, Medical Group Management Association

Member, American Academy of Professional Coders

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