Business Professional, with Extensive Experience in Operational Management, Sales and Personnel Oversight, seeking to utilize analytical, communication, problem-solving and time management skills in a challenging entry-level assignment or Internship in Project Management or Business Analysis

Business Development ~ Team Training/Mentoring ~ Personnel Performance Assessment ~ Financial Planning Advisement ~ Consultative Sales ~ Attentive Listening ~ Critical Thinking ~ Process Improvement ~ Problem Resolution ~ P&L Oversight ~ Vendor Relations ~ Inventory Management ~ Sales/Profit Forecasting

  Over ten years of career background in retail, insurance and banking sectors for major U.S. organizations; proven success in providing exceptional leadership to spearhead crucial consultative advisement and sales activities toward achieving/surpassing revenue growth goals as well as performing outstanding team development and oversight

  Continually utilize excellence in operations management, business development, client relations, merchandise and inventory control to drive organizational profitability

  Skilled in wide array of Human Resources Management functions including making exceptional staff recruitment decisions and providing crucial training toward delivering world-class customer service and satisfaction

  Employed subject matter expertise and strong analytical capabilities to identify strengths of individual corporate units including opportunities for increased training and development; facilitated activities that steered planning and execution of broad array of initiatives crucial to organizational development and growth

  Acknowledgement of performance excellence by senior management resulted in recognition as Top Sales Leader and earning multiple Manager of the Year/Diamond Club Leader awards for developing sales teams that surpassed 110% of Annual Sales Plans; successfully drove annual sales increase of 37.5% (from $1.2M to $1.9M) during 2010-2012 and an 85% increase in sales during 2004-2008, from $650K to $1.2M

  Demonstrated outstanding problem and issue resolution capabilities with critical strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies; was successful in working with low-performing teams by developing remediation planning; district results improved dramatically to a ranking from among lowest to being placed as #8 out of 114 districts within short turnaround timeframe of six quarters

  Active member of The National Society of Collegiate Scholars (NSCS), the Association of the United State Army (AUSA) and the American Veterans (AMVETS)

Financial and Insurance Professional (Life Agent), Xxxxxx Life Insurance Company, Houston, TX 2012 - 2013

         Successfully provided in-depth consultative advisement for clients that encompassed broad array of products including life insurance, fixed annuities and long-term care insurance as well as other financial protection designed to minimize financial risk and taxes while maximizing personal savings and investment returns.

         Continually utilized analysis, assessment and strong interpersonal relationship development strengths to support critical thinking skills crucial to designing products and developing solutions that facilitated optimal client support.

Sales Leader/Manager, Zales, The Diamond Store Outlet, Tulare, CA / Houston, TX 2002-2008 / 2010-2012

         For this major retail organization, effectively spearheaded all operations management and held P&L responsibilities that encompassed business development, personnel recruitment, client support and service, vendor relations, inventory control, sales/profit forecasting and product merchandising.

         Consistently recognized by corporate management for exceptional skills in providing leadership, supporting revenue growth and developing/managing outstanding personnel teams:

o    Leadership:

  As directed by District Management, oversaw store, sales and consultant teams and provided directives for individual leaders toward meeting/exceeding corporate goals; facilitated weekly

conference calls that detailed organizational standings, forecasted the need for specific actions, discussed progress in various areas and identified challenges as well as assessing individual unit requirements for increased training/development.

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  Considered to be District Champion for special events, with responsibilities for planning/executing strategic initiatives concerning top-line sales events designed to drive sales/profits while supporting core business activities at 12 separate locations.

  With a focus on assuring organizational profitability, ensured that performance by personnel, sales/marketing and financial teams was in continual alignment with organizational goals by analyzing Business Dashboard to identify important opportunities; communicated opportunities/strategies to stakeholders.

o    Revenue Growth:

  Increased revenues, customer service and individual manager effectiveness by designing and implementing company-mandated bi-weekly Special Event Workshop Training meetings for teams ranked in lowest three for each fiscal quarter; recorded improvement success within six quarters by teams achieving rank of eighth out of 114 districts.

  Assessed monthly Dashboard to develop strategic team direction, with emphasis on corporate goals, customer service, leadership and rate of return; team was among top ten in highest contribution percentage as well as exceeding revenue targets.

  Recognition of performance excellence resulted in being seen as Top Sales Leader and receiving multiple Manager of the Year/Diamond Club Leader awards as a result of developing sales teams that recorded 110%+ of Annual Sales Plans vs. all other national units.

  From 2010-2012 led 37.5% increase in annual sales, from $1.2M to $1.9M; during 2004-2008 reported sales activity increase of 85%, from $650K to $1.2M.

o    Team Development:

  Collaborated with Store Leaders from other districts to develop personnel training and ensure proper leadership to support success of individuals, teams and units; for underperforming Store Leaders, conducted performance reviews that identified performance expectations/goals and personally coached/counseled individuals, successfully resulting in significant improvement.

  Skillfully employed entrepreneurial approach to identifying, recruiting and retaining individuals, both internal and external, with important skill sets/capabilities; individuals consistently met/exceeded corporate expectations.

  Continually ensured that each team member received extensive training in providing highest levels of relationship development and sales expertise to assure world-class customer support.

Assistant Vice President/Banking Center Manager I, Bank of America, Houston, TX 2009 2010

         Effectively directed staff of nine personnel and provided personal customer service in providing outstanding sales and service that met/exceeded organizational goals; utilized subject matter expertise to develop/execute strategic planning that increased profitability, productivity and operational efficiencies by providing continual training and development.

         Developed management policies/procedures that supported strong customer service including rapid problem/issue resolution, and internal cost-effective practices; also employed traditional as well as innovative initiatives, programs and business partnerships that surfaced opportunities, increased revenues and grew customer base.

         Analyzed Branch performance on continual basis; developed and monitored direct report personnel and conducted performance evaluations, performing corrective actions as needed.

During 2009, also served Bailey, Banks and Biddle Jewelers, Houston, TX, as a Sales Professional/Manager-in-Training

American Military University, Charles Town, WV

Bachelor of Business Administration, Business Analysis; expected graduation 2017, 3.5 GPA

Houston Community College, Houston, TX, General Business Studies, 2013-2015

United States Army; Active Duty, Honorable Discharge, 2006-2007

E-5, Sergeant - Chaplain s Assistant/Bodyguard

Post 9/11 (Call-Up) Title Ten Orders: Support of Iraqi Freedom

California Army National Guard, Honorable Discharge, 2004-2007

E-5, Sergeant - Chaplain s Assistant/Bodyguard

U.S. Army; Active Duty, Honorable Discharge, 1996-2000

E-4, Specialist - Infantry Team Leader, Mortar Gun Squad

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Hiring Agent Name

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Company Name

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Dear :

I am currently seeking a challenging entry-level position in Project Management or Business Analysis and am submitting my resume for your review. In advance, I thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include an upcoming Bachelor of Business Administration degree, for which I have successfully gained 69 credit hours and currently hold a 3.5 GPA. Additionally, I have participated in Business Studies at the community college level. Prior to my role as an Assistant Vice President with Bank of America, providing Sales Management and Unit Leadership with Zales Jewelry Stores and as a Financial and Insurance Professional with Xxxxxx Life Insurance Company, I successfully served on Active Duty with the United States Army and with the California Army National Guard.

Areas of expertise include project management, business development, team training and mentoring, procedure assessment and process improvement. I excel at compiling and analyzing various data in support of identifying workable solutions that maximize efficiencies while reducing costs and providing highest levels of customer support and satisfaction.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.

Sincerely,

Michael Clegg

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Company Name

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Dear :

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting position currently available with your organization.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, I am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  I believe you will find my dynamic management, coordination and communications skills vital to your organization and I look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

Sincerely,

Michael Clegg