Yyyyyy x. yyyyyy

Oakland Park, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Multidisciplinary Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Succession Planning

Adult / Continuing Education ￨ Key Performance Metrics (KPIs) ￨ Training Program Design / Development

Sales / Marketing Management ￨ New Business Development ￨ Customer Relations ￨ Account Management

Strategic Analysis ￨ Trends Tracking ￨ ERP ￨ CRM ￨ EDI ￨ Benchmarking ￨ Lean ￨ Best Practices Methodologies

Customer Growth ￨ Project Management ￨ Process Improvement ￨ Service Metrics ￨ IT Strategies / Solutions

Highly Accomplished M.S. in Education (Adult & Continuing Education) Graduate who makes sound decisions to rexxxxxxect positively on synergistic team building, training / development, and process optimization initiatives in alignment with a company s vision. Excellent Communicator who develops beneficial relationships among cross-geographical decision-makers, multidisciplinary staff, and customers, and who leads teams by example and with ethics and integrity by creating new reporting tools and KPIs to boost success. Top Performer who offers solutions-centric critical thinking for insightful results, and who seamlessly serves as the bridge between teams and customers to translate key details into easily understood terms. Visionary Professional who rises above challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving scenarios.

Sales & Marketing Manager

Capitalize on the opportunity to train, mentor, and manage a top-performing team of employees in leading forward-thinking sales / marketing in alignment with company-centric goals, including continually interfacing with the CEO regarding sales growth metrics. Streamline business development cycles to identify industry trends, cold calling, leads qualification, negotiations, closings, and customer growth. Develop marketing and distribution processes to ensure go-to-market materials for new products added to a large-scale business inventory.

  Successfully project-managed all large-scale, high-value corporate contracts.

  Developed a comprehensive sales training program to support companywide restructuring.

  Conceptualized a new multi-level sales reporting structure (i.e. KPIs, pipeline, forecast, sales reports).

Senior Project Manager

Strategically steered planning, coordination, and implementation of audio / visual projects to ensure goals and deliverables were accomplished within timeframes and budgets. Directed business initiatives encompassing sales and marketing, designs, quoting, installation, billing, vendor relations, and field service / maintenance. Prepared and implemented project deliverables and tasks for retrofit and upgrade of a 7-site nationwide resort business.

  Ensured integrated technologies met customer-centric expressed, unanticipated needs.

  Researched, sold, and implemented new digital display technology to meet scope and goals.

  Synthesized and simplified complex technical solutions integrating multiple technology platforms.

Director of Customer Service

Spearheaded a Customer Service Division of Videojet a reporting segment of the Danaher Corporation that was ranked #149 on the Fortune 500. Developed and managed operational directives for two locations. Built and sustained a synergistic workplace environment of continuous improvement, innovation, and Lean manufacturing. Enhanced customer service ability to report timely notices on backorder issues by participating in a cross-department review of the Advanced Shipping Notice (ASN) xxxxxxow which was instrumental in optimizing efficiency.

Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two

Director of Customer Service

  Reduced order processing errors 85% by conducting a review of international order xxxxxxow.

  Successfully designed and developed an innovative one-face approach to servicing customers.

  Decreased resources 27% by conducting departmental restructuring to achieve department goals.

  Increased profits 158% by managing an inside sales team in driving maintenance and service contracts.

  Reduced inbound error rates from 37% to less than 5% via intensive review of EDI order xxxxxxow processes.

Customer Service Integration Consultant

Managed a Customer Service Department encompassing two offsite Customer Service sites. Exhibited skill with Lean Six Sigma to identify improvements and implement best practices. Proposed one integrated ERP system.

  Reduced headcount by 50% by restructuring a new inside sales role.

  Developed a training curriculum emphasizing software training and up-selling.

  Benchmarked World-Class Customer Service in a manufacturing industry and consumer division.

Customer Service Training Manager

Led targeted short- / long-term growth initiatives to drive business success, including identifying solutions-focused improvements and implementing best practices in customer service, technology, and supply chain processes. Served on a Steering Committee tasked with leading companywide systems streamlining and integration projects.

  Coordinated and led the closure of a production facility.

  Seamlessly centralized facility-wide order management processes.

  Developed a perfect order service metric that was implemented companywide.

  Trained teams on a new transportation management system with the support of department peers.

DRP Analyst (2003 2004)

Contributed sharp analytical abilities toward managing complex supply chain networks encompassing multiple suppliers, manufacturing sources, warehouses, and transportation providers while maintaining safety stock forecasts. Project-managed the efficient roll out and testing of new inventory management software.

  Expertly conducted statistical analysis of sales and transportation needs.

  Led domestic and international inventory distribution for Eastern U.S. initiatives.

Customer Service Manager (2000 2003)

Drove reporting service metrics across sales and logistics to meet or exceed objectives, including promoting staff development focused on time management, conxxxxxxict resolution, career development, and systems management.

  Created analytical tools to evaluate fill rates, order exceptions, and efficiencies.

Master of Science in Education (Adult & Continuing Education) ￨ Bachelor of Arts in Psychology

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ Microsoft Project ￨ Salesforce ￨ SAP

Conxxxxxxuence ￨ Visual Basic ￨ AS400 ￨ MailChimp ￨ FanBridge ￨ HireTrack ￨ Intuit QuickBooks ￨ Act!

Yyyyyy x. yyyyyy

Oakland Park, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer proven experience in Multidisciplinary Team Building, Training / Development, Coaching / Mentoring, Adult / Continuing Education, Succession Planning, Program Design / Development, and KPIs. I am also well-versed in New Business Development, Sales / Marketing Management, Project Management, Service Metrics, Strategic Analysis / Planning, Trends Tracking, Benchmarking, Lean Principles, and Best Practices, among other areas.

To complement this experience, please note that I earned a Master of Science in Education in Adult & Continuing Education and a Bachelor of Arts in Psychology from Northern Illinois University.

Currently, as a Sales & Marketing Manager for Total Rental Solutions, I successful train, mentor, and manage a top-performing team of employees in leading forward-thinking sales / marketing in alignment with company-centric goals. Within this role, I also profitably develop marketing and distribution processes to ensure go-to-market materials for new products added to a large-scale inventory to support teams in exceeding targeted business objectives.

A sample of my achievements include:

  Successfully project-managing all large-scale, high-value corporate contracts.

  Developing a comprehensive sales training program to support companywide restructuring.

  Conceptualizing new multi-level sales reporting structure (i.e. KPIs, pipeline, forecast, sales reports).

As this is just an example of my abilities, please refer to my enclosed resume for additional experience in project management, customer service, and training / development leadership roles.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy