- 5556 Ashby Ct.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

HR Training Manager/Adxxxxxxnistrator

Qualifications Profile

    Self-assured, dynaxxxxxxc, and results-driven management professional with more than 18 years providing high-performance sales, customer service, sales force development, and operations support in the transport, technology solutions, property leasing, and career development sectors.

-    Strong passion for delivering sales training efficiencies that enable the company to grow the business leveraging highly competent and motivated sales force and a market-driven sales management team, resulting in sales growth from $200k in 2013 to more than $5M in sales per month by Nov 2016 at United Road.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in addressing and resolving professional relationship, training, and sales issues even under stress.

    Well-organized with multitasking and prioritization skills that optixxxxxxze resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Business Development

    Consultative Sales Management

    B2B/B2C Sales Management

    Product Sales Presentations

    Multiple Account Management

    Customer Service Management

Business Operations

    Strategic Planning & Execution

    Project Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

Adxxxxxxnistration

    Personnel Adxxxxxxnistration

    Performance Assessment

    Sales Training Course Development & Execution

    Workshop/Sexxxxxxnar Management

    Career Development

    Employee Supervision/Motivation

    Team Building Dynaxxxxxxcs

Technical

    Apps: Salesforce CRM, OVISS online vehicle inventory software, QMS quote management system, & Shoretel softphone system,

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

United Road Ÿ Romulus, XXXXXX

    Started as Sales Training Manager managing a 7-member team and promoted to current position, managing a 20-person team handling the training requirements of the entire company.

    Develop and execute sales training programs at the National Sales Center for the secondary move market, resulting in sales growth from $200k in the first month to more than $5M in sales per month by Nov 2016, with sales projections of more than $40M for 2016 and sales force growth from 13 to 65 and growing.

    Train staff in all areas of sales techniques and computer use involving software solutions such as Salesforce CRM, OVISS online vehicle inventory software, QMS quote management system, Shoretel softphone system, Xxxxxxcrosoft Outlook, among others.

    Develop the sales organization, performance metrics, training programs, and sales methodologies, assisting the sales team in building a strong sales presence in the used car market, leveraging different sales approaches to close sales deals, and monitoring training program effectiveness.

Doxxxxxxnion Systems Inc. Rochester Hills, XXXXXX

    Promoted human capital management resources payroll services to medium and large-scale enterprises, obtaining new clients through cold calling, networking, and foot prospecting in assigned territories.

    Developed and executed user training modules for products supporting the sales team.

Xxxxxx Office Solutions (A Xerox Company) Novi, XXXXXX

    Led and directed a 5-member sales team in meeting sales targets, assisting companies to streamline their information management systems, and guiding small to large businesses in managing operational costs and increasing productivity through efficient document imaging and managing solutions.

    Provided staff training on market-driven sales techniques, new product awareness, and customer service.

    Developed and executed business plans in collaboration with senior management, leading a sales team in penetrating and developing markets for new revenue streams, while building professional relationships with existing clients.

- 5556 Ashby Ct.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

The Winning Xxxxxxnds Group (Tom Hopkins International Sales Training)

    Developed training content and conducted hundreds of workshops on sales techniques in various companies across the US, including Century 21, Centex Homes, Merrill Lynch, Wells Fargo, Ford, Chevrolet, Aerotek, Cintas, Sysco, Xerox, AFLAC, AAA, Sears, and CBS Outdoor, among others.

    Obtained leads through prospecting, cold calling, referrals, and collaboration with inside sales team.

Paychex, Inc. Novi, XXXXXX

    Met/exceeded monthly sales goals harnessing various lead generating methods that include prospecting and building business networking relationships involving CPAs and referral sources.

    Collaborated with small to medium scale enterprises in streamlining payroll and HR functions leveraging skills in consultative, solutions-based sales approach.

    Provided HR support, assisting management with recruitment, training, and prospective employee field trips.

Enterprise Leasing Corp. Farxxxxxxngton Hills, XXXXXX

    Managed and directed field sales operations, training a 9-member sales force in maintaining top customer satisfaction rating among 94 branch offices, while formulating and executing aggressive marketing and sales strategies that improved sales, profitability, and grew the customer base in highly competitive car rental markets.

    Delivered sales presentations and negotiated with auto dealership owners, general managers, insurance claim center managers, and local business owners, resulting in 107% increase in sales.

    Developed and executed sales training modules for the New Hire Orientation Program, developing 22 management trainees in sales, customer service, and leadership that led to their placement in numerous management positions.

    Implemented a customer service training that resulted in a 17% increase in customer satisfaction score.

Education & Credentials

XXXXXX COMMUNITY COLLEGE (1995)

Licensures Certifications

    Real Estate Sales License, Real Estate Professional Education Group

    Realtor, Notary, State of Xxxxxx

Professional Development

    Management Development Sexxxxxxnars. Sales Training Sexxxxxxnars

    Enterprise-Rent-a-Car (1999, 2000, & 2001) Paychex, Inc. (2004, & 2006 )

    Tom Hopkins International (2006 2009, & 2010) Winning Xxxxxxnds Group (2006, 2009, 2010, 2014, & 2015)

    Interview and Performance Reviews Employee Motivation / Development

    Implementation of Sales Techniques Team Building

    Marketing, Relationship Development, & Goal Setting, Advanced Sales School

Award & Recognition

    #1 Sales Rep in ticket sales per workshop at Tom Hopkins (Mar Apr 2010)

Professional Affiliations

    Member: Paychex Diamond Club

    Volunteer Xxxxxx County Furniture Bank / Pontiac