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Yyyyyy x. yyyyyy
20 Cadboro Place, Nanaimo, BC V9R 6J3
xxx-xxx-xxxx
abc@xyz.com
Dedicated, self-motivated Professional eager to contribute
7+ years of experience to a position in the hospitality industry.
Profile of Qualifications
- Proficiency in managing all aspects of the customer experience in a series of well-regarded dining establishments, including high-volume and upscale casual.
- Comprehensive understanding of the skills needed to anticipate, meet and exceed customer expectations in a proactive and courteous manner.
- Well versed in upselling and cross selling menu items by establishing rapport with customers and making knowledge based recommendations to fulfill needs.
Professional Synopsis
Rewsters Restaurant; Server 2015-2016
- Demonstrated a strong attention to detail while accurately taking orders and delivering menu items in a timely manner.
- Utilized culinary and liquor knowledge to strategically upsell and cross sell menu items.
A Wee Cupcakery; Server 2014-2016
- Fulfilled key customer service position; used strong communication skills to enhance overall customer experience.
- Performed basic food preparation tasks.
Gina's Mexican Restaurant; Bartender 2015
- Quickly fulfilled customer orders; maintained high levels of satisfaction and service.
Buckle My Shoe; Sales Associate 2014
- Exemplified excellent customer service and sales skills within a fast-paced retail environment.
Nanoose Edibles Organic Farm, Nanoose, BC; Farm Hand 2014
- Provided necessary assistance on farm; associated responsibilities included planting and harvesting.
PSA: Long Beach Lodge Resort, Tofino, BC; Janitor 2013
- Ensured cleanliness throughout resort and public areas.
2 Chefs Affair; Server / Barista 2011-2012
- Provided rapid service to customers; fulfilled roles as Barista and Server.
- Made knowledge based recommendations to promote sale of menu items.
Grouse Mountain Resort, Vancouver, BC; Customer Service Representative / Caterer 2011-2012
- Delivered top notch service to patrons; catered high profile events, including weddings and corporate functions.
- Successfully resolved customer inquiries, provided general information and promoted sale of company services.
- Coordinated and executed zip line tours for patrons.
Harbour Air, Nanaimo, BC; Dock Hand 2010-2011
- Provided excellent service to customers.
- Responsibilities including preparation of planes, loading cargo and maintaining cleanliness.
Yyyyyy x. yyyyyy
20 Cadboro Place, Nanaimo, BC V9R 6J3
xxx-xxx-xxxx
abc@xyz.com
Grouse Mountain Resort, Vancouver, BC; Shipper / Receiver & Zip Line Guide 2008-2009
- Used strong organizational skills to coordinate delivery of all necessary supplies to top of mountain.
- Collaborated extensively with upper level management, as well as multiple departments, to ensure efficiency throughout daily operations.
- Conducted group zip line tours.
Dawson City, Yukon; Casino Security 2000
- Demonstrated accountability, as well as attention to detail, while performing bank shift covers and ensuring accurate cash levels.
Education & Training
General Coursework Completed, Vancouver Island University; In Progress
WHIMIS Certification
Transportation of Hazardous Materials, CANUTEC
Super Host | Serving It Right | Food Safe (Levels I & II)
Education & Professional Development
Volunteer, Dawson City Music Festival; 2004 & 2005
Volunteer, Dragon Boat Festival, Nanaimo; 2007
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