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2425 Sage Rd., #221 ~ Houston, TX 77056 ~ 520-481-4738 ~ abc@xyz.com

Management Leader ~ Mentoring, Training and Leading Teams ~ Proven Sales Track Record

Summary of Qualifications

  Accomplished management leader with a proven track record of leading teams and exceeding sales goals.

  Experiencing achieving results in a call center environment for Bank of America.

  Consistently promoted to positions of greater responsibility for outperforming stated job objectives.

  Experience training, mentoring and coaching employees for promotions to management-level positions, with a particular knack for communicating effectively with Millennials and Generation Y associates.

Education and Training

Bachelor of Science, Computer Networking, ITT Technical Institute, expected June 2019

  Courses are three nights per week, with opportunity to work during mornings and afternoons.

Student, Theocratic Ministry School, since the age of six, gaining valuable, hands-on experience in the art of public speaking.

Professional Experience

New Business Development:

  Turned around an underperforming and unprofitable enterprise into a revenue-generating operation within just 10 months.

  Increased sales up to 20 percent and consistently won monthly sales contests.

Team Training:

  Trained more than 1,000 new call center employees on best practices of sales and customer service.

  Proven to be an outstanding teacher, with 97% of all new hire graduates meeting performance standards for their first 12 months, which was the highest ever at Bank of America.

  Delivered training via an in-person classroom setting as well as via webinar.

  Rewrote and edited the New Hire Training Program to maximize training effectiveness and also lowered costs. 

  Trained personnel that were promoted to positions of greater responsibility.

Team Leadership/Management

  Mentored, motivated and led teams of associates to maximize their potential and excel.

  Interviewed candidates for employment opportunities and hired team members that were an ideal fit.

  Recorded a turnover rate that was lower than the national average.

  Boosted productivity by up to $20 per employee while managing a labor budget.

  Delivered presentations to vice presidents when negotiating department budgets for the upcoming year.

WORK HISTORY

Family Caretaker Houston, TX 2015-Present

Joe s Crab Shack June 2009-2014

Restaurant Manager Tucson, AZ (2011-2014)
Manager in Training Fort Worth, TX (2011)

Supervisor Fort Worth, TX (2010)  

Server Fort Worth, TX (2009)

Texas Roadhouse Fort Worth, TX   2008-2009

Head Server

Bank of America  2003-2008
Specialized Team, Loss Mitigation Department (2007-2008) 

New Hire/Corporate Trainer, Loan Counseling Department (2005-2007)

Loan Counselor (2003-2004)