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Yyyyyy x. yyyyyy
1865 79 Street Cswy, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Administrative/Operations Professional with a background in leading daily operations within a variety of industries. Experienced in supervising cross-functional teams, implementing strategies focused on improving efficiency, improving profitability levels, and diffusing escalated customer service situations. Equipped with a profound ability to improve organizational productivity in addition to maintaining strong communication with others.
Key Competencies
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Administrative Support Sales/Customer Service Scheduling/Planning Team Leadership Processing Payroll
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Inventory Management Training/Coaching Oral/Written Communication Microsoft Office Suite Financial Analysis |
Strategy Development Attention to Detail Complex Problem Solving Process Improvement Report Generation
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Professional Experience
Sportclips 2012-Present
General Manager, McKinney, TX (2016-Present)
Oversee day-to-day operations within a fast-paced environment with a concentration on increasing efficiency and customer satisfaction levels
Supervise cross-functional teams which requires hiring new staff members, providing coaching/training, and handling escalated employee situations
Process employee payroll, monitor both individual and group performance metrics, create detailed staff schedules, and manage inventory
Awarded Manager of the Year due to increasing profitability by 60% throughout the year
Assistant Manager, Sherman, TX (2012-2016)
Provided operational assistance within the organization which included developing/implementing more efficient operating procedures, handling customer service issues, and reviewing financial records
Played a lead role in planning various special events/team building activities which resulted in an increase in employee retention in addition to facilitating staff training
Caf Brazil, McKinney, TX 2010-2012
Shift Leader
Utilized superior managerial abilities in order to coordinate daily administrative operations within a food service organization along with managing a team of 8 individuals
Consistently reviewed current processes in order to determine areas for improvement, monitored operational cost in order to reduce spending, evaluated the store for compliance with health code regulations, and provided training to both new and existing team members
Professional Development
Currently Enrolled in Various Management Training/Business Courses, 2016-Present
Current Cosmetology License
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