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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategy Leader with a background in overseeing operations/administrative tasks within a variety of industries. Experienced in implementing strategic operational procedures, managing financial operations, leading cross-functional teams, and consistently increasing operational revenue. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Fluent in: English, Danish, German, Swedish, and Norwegian
Key Competencies
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Operations Management Strategy Implementation Quality Control/Assurance Coaching/Training |
Customer Satisfaction Staff Development Digital Supply Chain Financial Management |
Team Leadership Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
Netflix, Los Gatos, CA August 2012-January 2013
Danish Language QC Specialist/Digital Supply Chain/Encoding Operations
Directly managed daily administrative and operational functions within a fast-paced environment with a concentration on increasing productivity and efficiency
Utilized superior linguistic abilities in order to provide Danish language support within the quality control/assurance department
Played an instrumental role during the Nordic launch of Netflix streaming services throughout Denmark which required superior project management abilities
Reviewed video, audio, and subtitle quality in order to ensure standard operating procedures are adhered to, developed a superior knowledge of digital supply chain management, and acted as a member of a Scandinavian QA team which worked on translating a television series
Copenhagen Bakery & Caf , Burlingame, CA August 2000-June 2006
General Manager (2001-2006)
Front-End Assistant Manager (2000-2001)
Facilitated daily operations within a successful food service organization which included maintaining superior levels of customer service and improving organizational revenue
Supervised a team of over 85 Customer Service Reps., Cashiers, and Bakers which required providing individualized feedback and coaching in addition to managing escalated employee relations issues
Designed and implemented innovative operational strategies which resulted in an increase in customer retention, managed financial operations such as payroll, and created monthly staff schedules
Led the interviewing and onboarding of new staff members, monitored inventory levels, and balanced cash drawers on a daily basis
Additional Professional Experience:
Assistant Pastry Chef, Larsen Danish Bakery
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